Jack Daniels Audi of Upper Saddle River

Awesome transaction from beginning to end and we will definitely be back. Everyone was more than professional and accommodating and the car is beyond perfect. Recommend the team at Jack Daniels Audi if you are looking for a luxury car with a luxury experience A+++++

I just wanted to say I had a great experience at JDAUPSR. Sara my service writer was very helpful and informative. She took the time to go over my issues and results. Jessica help me get a loaner car that fit my needs and called me to update me about my car status. The mechanic, and I apologize for forget his name gave me a great video, and explained what he did, and his recommendations, which I did some not all but spoke clearly in his video and gave a great explanation. First time customer and definitely be back

My best experience buying a car! The process was swift and painless. No headaches or stress with these guys. I enjoyed the professionalism of the staff and facility as a whole. I would definitely buy my next Audi from Jack Daniels.

Danielle was very helpful and knowledgeable about the products available and I was pleasantly surprised to make a good deal. I had not expected to sign up with Audi after being a BMW driver for the past 15 years. The sales manager and finance person were both very pleasant and wanted to make me a customer. Highly recommended.

Will, Andy and Carlos were awesome. My expectations were high as this was my first experience with a luxury sports car purchase. The guys exceeded my expectations and made me feel comfortable and important. Absolutely no high pressure and they really helped me get into the right car. Will helped me to not make the mistake of buying less of a car than what I wanted. I am so happy I almost slept in my garage with my new S5 last night.

Derek was amazing!!!! I had a horrible experience with a previous Audi dealership so I honestly had no faith that my experience at Jack Daniels would be different. I am use to a certain level of professionalism when dealing with a luxury car dealership. Derek was professional, responsive, overall he made my experience pleasant. Highly recommend!!!

I just had the most amazing experience with Jack Daniel’s Audi. Specifically, Danielle is AMAZING!!!! She took care of us and was so unbelievably helpful. She is the best!!!!! Not only Danielle, but Justin was amazing too. The entire staff is awesome!! We will forever be using them. Highly recommend!!!

I got a contract from Upper Saddle River Jack Daniels Audi for the best RSQ8 of my life.
I would like to express my gratitude to the dealers (Ava & Andy) for their meticulous consideration not to tire customers out of waiting for more than half a year.
They relieved anxiety about maintenance by suggesting systematic schedule management and appropriate options. If I have a chance, I will have the next lucky opportunity here again!

Ava and Andy were amazing to deal with. The leasing transaction was very smooth and everything was as promised. Very professional, very courteous, very accommodating. I highly recommend doing business with this dealership. I couldn’t be happier. 5 stars.

The staff was very welcoming and helpful. I came in with so many questions and Gustavo was so patient in answering all of them. He helped me find my dream Audi. Andy was amazing on helping me find the best warranty options. Truly the most pleasant experience, made this purchase feel like the right choice for me and I would definitely come back for future purchases and recommend to my friends and family. Thank You Jack Daniels Audi of Upper Saddle River. You have an amazing team.

I had come in with a negative equity trade and wanted to get a new lease, Gus was awesome and helped me make a deal that same night. Picked up the car the following morning which they had prepped for me and was out of there with a great experience overall. Would definitely recommend!

Experience today bringing my car in for annual service was great. Took me on time. Car was ready when they said it would be. I was notified via text Received a video also showing service. Representative who helped me was very nice and even came outside to help me with something regarding my phone set up in car. Will continue to bring car there.

Jack Daniel’s Audi was one of the easiest car buying experiences I have ever had. Rob, Danielle and Andy made the entire process stress free. Danielle was extremely helpful and set everything up for us, was extremely professional, nice and very helpful. I would recommend Danielle and Jack Daniel’s Audi to anyone looking for a car.

My wife and I recently had the pleasure of purchasing a 2023 Audi Q5 from your dealership, and I couldn't be happier with the service I received from your sales team, specifically Graciela, Gustavo and Andy.

From the moment we walked into the showroom 2 weeks ago, Graciela made me feel welcome and comfortable. She was extremely knowledgeable about the Audi Q5 and took the time to understand my needs and preferences. She patiently answered all of my questions and guided me through the entire car-buying process. Graciela's and Gustavo's friendly and professional demeanor made the experience truly enjoyable...

Even though it took us 2 weeks to make a decision, Graciela and Gustavo welcomed us back with no pressure... simply professionals and patient service!

Andy, the finance manager, also deserves commendation for his exceptional assistance. Thanks again for the Audi sweater, albeit a little big for my son... we're looking forward to him growing into it as we grow into our new Audi.

I would highly recommend Graciela and Gustavo to anyone in the market for a new vehicle.

Thank you once again for the outstanding service, and I look forward to enjoying my Audi Q5 for years to come.

Sincerely,

About 14 months ago I purchased a 2016 A6 3.0 with 25,000 miles. It was beautiful and a very pleasant experience. Totally professional. Fast forward to last week when I went to my local tire store to purchase 4 new tires. My car didn’t have the tool to remove the locking lug nuts. I called JD and asked for the sales manager because I couldn’t remember the salesperson’s name. Carlos Amaya answered and I explained my problem. He said “please come in at your convenience and we’ll take care of it.” A few days later I went to the dealership and was immediately met by Carlos. He turned me over to Antonio of Service who took care of me immediately. As fate would happen, my low oil light went on when I started my car to go to the dealership. Never before in 14 months. Antonio came out to tell me and I said I would schedule a service appointment. He said he would top off my oil so I’d have plenty of time. The lug nuts were replaced, the oil was topped off and the car brought around within 45 minutes.
The bill: $0
I was treated like I purchased new cars every few years, not like my first purchase of a used car.
Thank you Jack Daniels. Outstanding customer service!

I never write reviews, so the fact that I'm wholeheartedly raving about Danielle at Jack Daniels Audi says something.
This Audi is my first one after only owning a competitor brand for over 35 years. She made the process from start to finish comfortable and fun! Danielle is so knowledgeable and warm too. Run, don't walk to Upper Saddle River. You won't regret it.

Man oh man! Let me first start off by saying this is my first German car ever, my first time at a German car dealership and the best car dealership experience I have ever experienced!

First, my sales rep Christian Salazar was amazing from the intial conversation we had via text. I explained to him I was at work and I wouldn't be able to talk on the phone. He accommodated me the whole way via text. He was very attentive, helped me with all my questions and concerns, showed me pictures and videos of the car (no pictures were taken yet for the car on the website) and just all around a patient and friendly person. From start to finish Christian went above and beyond for me to get to know my car, helped with the negotiating process and once I seen the car in person, explained everything about the car from the inside to the outside. That is what you call excellent customer service and an excellent salesman!

Second, Carlos the sales manager. Another amazing man who made my buying process easy and smooth. From the negotiating of the price of the car, to customer service and to just having a great down to earth personality that's natural and not fake, he truly is an amazing person!

Third but not least is Adam the financial manager. Once I seen my car, tested it, got approved, the last step is to see Adam the financial manager. Even though there was a long wait time for me to see him and finalize everything, he made sure to communicate with me to keep me posted on the wait time. Once I finally seen him, not only did the process go fast but his personality itself made it amazing! He keeps you laughing and is very engaged with you explaining every bit of paperwork that you have to sign. Even though I was exhausted by the time I finally got to see him, his personality made the end of my day at the dealership great!

This dealership deserves top praise! Each person I interacted with or worked with were great and amazing! They made my first time buying a luxury car a great and wonderful experience. Keep up the great work Christian, Carlos, Adam and the rest of the team! Peace and love!

I recently had an exceptional experience with Jack Daniel Audi service. The customer service was outstanding—they were incredibly helpful, promptly addressing all my inquiries and concerns. Not only did they efficiently resolve my issues, but they also went above and beyond to provide me with a good price. I highly recommend Jack Daniels for their top-notch service and dedication to customer satisfaction.”

Jack Daniels Upper Saddle River is probably the finest dealership I’ve dealt with in the past 20 years. They are professional, knowledgeable and very accommodating from the purchase on to maintenance and service. I love that they keep me in the loop via videos and calls identifying work and prioritizing the importance. Never any price surprises! I love to pick my car up after servicing- I always get that new car feeling. It rides like new and performs beautifully and it’s always cleaner than when it went in! Jack Daniels Upper Saddle River gets a 5 star rating from me! Best decision I ever made for a vehicle I really love to drive! Many thanks to the team at Jack Daniels USR- I highly recommend them -
(Ps- I’m not related to anyone there/ just a very happy satisfied customer! 🙂)

Samantha Aliotta at the service desk was extremely helpful. She kept me informed if my vehicle status throughout the process. The technician who serviced my vehicle was thorough and competent. When I picked up my vehicle, the gentleman at the service desk was very pleasant, as was the clerk where I paid my bill.
All the employees were wonderful, but Samantha gets the extra nod for treating me like family.
Thank you for hiring such a wonderful team.
Linda Antonucci