Neil Huffman Honda Service

Came in for my first oil change they were very friendly and fast. However. I asked of they added washer fluid upon my inspection and oil change and was told yes but when I went to use the washers, there had been no fluid added. Update so apparently I'm just a little slow and they in fact did add the washer fluid. Although I did try originally a couple times I'm guessing from where it had been empty before that when they added it and upon me trying, it was trying to flow through to the point it could come out as today I was driving and never took it upon myself to add any fluid I had used the washers and fluid came out 😑. So I apologize to the team at Honda you did a wonderful job with my cars maintenance and inspection. Thank you

My service advisor Andrew Kimball was awesome! And the technician that did the work was too! They took the time to do things right and explain everything to me thoroughly. Thank you so much to them both!!

I had a wonderful experience at this location. This was my first time in and I was welcomed despite it being late in the day. Scotty was patient and had a very pleasant personality. Carter was available and offered input on my service. This whole experience put me at ease, especially when trying to build report and establishing auto care at a new location. The waiting area was clean and spacious. After my service, I requested information for my next service and Scotty made sure that I had an answer before I left. Overall, I had a great experience.

I was very happy with the service and the personnel. Scotty Haycraft was very friendly and explained everything they were doing and any issues they found. I was also impressed that my oil change was finished in about 20 minutes. I've waited as long as two hours for the same service at another dealership.

We brought our Honda Odyssey in because the A/C wasn't getting as cold as it should and it didn't cool at all while the van was idling.
We talked with Scott and he had a technician diagnose the issues. Scott called us with the details of what needed to be replaced. We ok'd the quoted repairs.
We arrived an hour before they closed to pick up our van. Upon picking up the van post- repair, we noticed that several indicator lights on the dash board were on that previously were not.
Scott asked us to leave the van and they would run the diagnostic test on it the next day.
We explained that we were leaving in the morning for a road trip.
Scott said they would rent a van for us to take on our trip. He checked with several rental companies but none had a van available.
He said he didn't want us to leave for our trip with the van possibly having issues. He asked one technician to look at the van but that technician said he was leaving. He asked a second one and that technician ran the diagnostic test on it. The result was that the van needed spark plugs changed.
The technician changed 1,2 & 3 spark plugs. Scott & the technician said we probably wouldn't have made it half way on our trip before the system would have shut down.
By this time, the service center had been closed and they were both diligent in making sure our van was in good working order and road- worthy.
As I type this, we are still on the road with 6 kids and I have thought numerous times of how fortunate we were to have received such good service from Scott and the technician. The temperature is 95° outside and breaking down would be very dangerous.
Scott called this morning to check how the van was running. He told us yesterday that he wanted to be sure all issues had been addressed before we headed on our trip.
We're extremely thankful for their dedication to excellent service. This was the first time we have had to bring our van in for service & the first time we have ever been to NH Honda. Definitely recommend and we will be coming back for all future services.

Great service! Computers were down, so paperwork was done by hand, but done in a timely, professional manner. First time taking my car there and was please with the length of time for service. Decent waiting area for customers. Will definitely be back.

Neil Huffman Honda saved the day when my transmission temp light came on. I am not from the area and knew I needed to get into a shop asap. They quickly got me in, ran a diagnostics test, discovered the problem and fixed it. They were incredibly kind, thorough, and accommodating. I would highly recommend this dealership. And although I don’t live in the area, it’s comforting to know that I’ve got a place to go to in the southern Indiana/Louisville market. Thanks again for the quick help!

On the afternoon of March 14, 2022, I visited Neil Huffman Honda of Clarksville to have my 2011 Honda Pilot serviced.  Specifically, it needed an oil, lube, and filter.  I was greeted by Kathryne the service advisor.

I gave Kathryne my name and explained the oil service light came on at 15%.  Kathryne explained the parameters that trigger this alert and quickly accessed my Pilot's service record.

Kathryne entered my service request.  She then told me my Pilot's service record also indicated the tires were due to be rotated, transmission fluid, and transfer case fluid were due to be changed.

I told her I would like to have this work performed, but had another appointment in approximately an hour.  She responded that all of this work could be completed within sufficient time for me to meet my appointment.

All of this work was completed as Kathryne promised!

Certainly, I am very pleased that the work was completed promptly and professionally by the service technicians.

That being said, I was most pleased with Kathryne taking the extra effort to review my Pilot's service record.  The easy route could have been to complete my original service request only.

Kathryne is clearly an asset for the dealership!

I strive to keep my Honda vehicles well maintained.  I am continually very satisfied with all of Neil Huffman Honda's service staff and the prompt and professional work they perform.

They are great as always. Called and got an appointment within a few days. Advisor was super nice and informative. They were quick and I did not have to wait to long for oil change. Will advise that you will probably need an appointment, especially for Saturdays.

Neil Huffman is an honest and fair service department, which is rare these days. They always have the interest of the customer in mind. Scott K. is the best service representative I have ever had. I highly recommend for all your repair or service needs.

Had a screw in one of my tires. Took it to Honda WITHOUT an appointment. Kat took care of me at the Service Bay, and in less than an hour, my tire was repaired and I was back on the road! AND - at NO CHARGE - because I bought my tires at Neil Huffman Honda! Love this place and the people who work there! Thanks so much!

Expedient service with honest and reliable advice. I cannot say enough good things about the service team here. My wife had an alternator issue and her car broke down while picking up my son. The service dept was able to start immediately on the repair and completed it very timely.

Had my oil and filter changed. Someone met me when I stopped inside lane. Told them what I needed and they took over. This is the third time for this service. All the same. Friendly and quick. Took about 40 minutes. Would recommend this place. I like it!

The staff was friendly and professional. They communicated with me prior to and during the service to keep me updated on the progress and expected completion time.... and they finished very close to the time I had been quoted despite this being a very invasive service. When I picked up the car afterwards it was just as neat and clean as I had left it....but with lots of new parts so that it can run for another 100,000 miles!

Arrived with my vehicle at the scheduled appointment time, my vehicle was quickly received, and the issues discussed with the vehicle were communicated. The vehicle maintenance issues were completed in a timely manner, and I was notified of its completion. Always a positive experience with this group of people.

Neilhuffman has been servicing my car for about 4 years 140k miles and I am beyond satisfied. The customer service here is impeccable. Perfect. I want to recognize Scott Kimball as the most helpful, informative person I have ever dealt with. Give the mam a bonus or something, he's earned it.

2nd time bringing my civic to this location, I believe I have dealt with Scott both times and in my experiences he has been very helpful and professional, Can’t personally speak for the rest of the place but my 2 experiences in the service department have been good experiences. Yeah a bit on the pricer side. But the first time I was there they did have to work on my car and again my experience but you get what you pay for, the work was done right so in my opinion yeah its pricey but its done right and effective.

I used to work here and was hoping to get my brakes addressed before I left. No one loves vehicle maintenance. Having to come to ANY mechanic during off time isn’t fun. Dustin and Dylan were able to get me checked in, diagnose the issue with my brakes, repair them, and get me back on the road safely well before noon. Dylan recently became a Honda Certified Master Technician so I trust him completely with any vehicle I drive. ⭐⭐⭐⭐⭐

I took my 2 yr old Odyssey in for an oil change/tire rotation/brake fluid flush and a recall on the fuel pump. Professional, on time and after the service my van ran the best it has since I bought it new a few years ago. It was obvious the fuel pump was the issue with the sluggish and stuttering starts from a stopped position. My only issue was the next day the temperature dropped to freezing and all my tires showed low tire pressure alerts at 27-28 psi so I had to go fill each tire up to 35 psi for all the alerts/warnings to turn off. I would have thought that the pressures would have been adjusted the day before to be closer to the recommended 35 psi. This has never happened before (past 2 winters). It is fine now but that would be my only concern for the service and professionalism that I received.

I have a new Subaru Ascent and bought it at NH Dixie. It is a long way to go to get warranty oil changes done so NH Honda said they would do it. I live in Southern Indiana and decided to use them.I dropped my car off 3 hours early and they got my car done hours in advance of appointment time and were professional and courteous. I highly recommend them.