Enterprise Rent-A-Car

We did not take a car (but will take for sure next time).
We reserved a car from a different company (abbycar), they don’t have any offices near the airport and require a shuttle.
The shuttle did not wait for us because the flight got delayed.
They provide a phone number but it is a line number which is unreachable via WhatsApp..
We spent some time figuring out what to do.
We went inside the enterprise office where there were two young female workers which helped a lot but explaining what to do and even calling the “abbycar” service.

Everything worked perfectly and smooth. The service was excellent. We even got our car 1 day earlier as booked for the same price. The car was clean and in very good condition.

Shout out to Tiago (hope we didn't misspell it). He gave us a detailed instruction to the car and he also recommended some good restaurants.

Good service and very helpful staff

Sehr freundlich, schnell und unkompliziert sowohl bei Abholung als auch bei Rückgabe. Ein paar Tipps für unseren Urlaubsaufenthalt gab's von der netten Dame noch dazu. Klasse, beim nächsten Mal wieder.

DO NOT RENT A CAR THERE.

I was charged 3 weeks after rental the amount of 142,45€ without any explantations.
This car rental agency acts as a thief.

When I arrived at PDL airport I checked the car with an Enterprise Rent a car agent at the airport. I agreed with all the damages showed and made sure the contract was Ok. However, we never checked underneath the car.

I had to return the car during out of office hours because my flight back home was early in the morning. I am sure I did not drive close or on something that would have damaged the car.
The day of check out, I left the car key in the key box.
In addition, I called the car rental agency at the airport and the agent said the car was well returned and no problem was found.

I never received the final bill of the rental and 3 weeks after returning the car, I discover that my credit card is charged 142,45€ for something I have not done.

I called the agency to understand the problem and the only answer I received is a picture taken underneath a car (during out of office hours?!) ; probably not even the car I rented.

DO NOT RENT A CAR THERE.

Horrible customer service, rude at drop off. Had us pay for a flat tire that was already damaged when we got the car. For the love of god please do not give these crooks your business.

Slow as hell. Need one hour per customer. Aweful service.