COSTAMED Playa del Carmen

Daughter had sun poisoning and significant swelling on her face. Check in was quick and saw a Dr right away. He spoke English and was very nice and listened to us. Total was $60 for consult and steroid shot. Highly recommend this clinic if you need medical care. Everyone spoke enough English to help us out. They didn’t take our US insurance card, but you can’t walk through the door at a clinic in the states for $60. Our clinic visits at home are around $350. We weee in and out in an hour. Hotel wanted to charge $850 for consult only. No shot.

Had a medical emergency during my vacation in pdc and I went to Costamed for help. The waiting time is only 20 mins way shorter than Canadian hospitals. 😂The doctor was very helpful and nice. The price is reasonable. High recommend the foreign visitors visit here if you have any medical emergencies.

I arrived from Canada for a two week vacation and on my first day here in the morning, I ended up falling and thought I broke my foot.

From the moment I walked in the door of Costamed Playa del Carmen, I was met with complete professionalism. The admission clerk was so polite and helpful advising me of the wait times, how my insurance works in the clinic, etc. The wait time was so minimal. Less than 15 minutes. I had X-rays taken to confirm my foot was not broken.

Dr. Luis Guillermo was absolutely amazing and did everything to make sure I was comfortable. He showed me my X-rays and did a cortisone injection along with an anti inflammatory injection. He explained the medication I should purchase and told me that I could come back and would be seen immediately, if I needed to. The cost was very reasonable for an out of country hospital. In no way did I feel overcharged for the quality of care I received. Thank you Dr. Luis Guillermo and staff who helped me. I’m happy to say that I’m enjoying my vacation in Mexico, thanks to this wonderful team and hospital.

I highly recommend this hospital. We had an emergency during our vacation here and this hospital took great care! The doctors are great , patient and even follow up via WhatsApp after the appointment. If you have any emergencies or need medical assistance this is the place to go. The receptionist Karen and Yazmin were friendly and arranged taxi for us as Spanish is not a native language for us.

I was at Costamed for a week and a half and at no point did I feel like I was being neglected as a patient. The staff at the hospital are extremely supportive and will tend to all your need as quick as possible. I’m beyond thankful that I was admitted to Costamed and would highly recommend it to anyone who has health concerns in Playa Del Carmen. Even with the language barrier, I felt understood and supported the whole time.

Costamed Grupo Medico truly saved my life. I cannot express enough gratitude for the exceptional care I received on January 26, 2024.

Dr. Luis Guillermo Oliva Cedillo went above and beyond to ensure that I was properly diagnosed and treated for kidney stones and kidney infection. From the moment I arrived, I was triaged and taken care of with the utmost urgency. I was with a Dr. in 20 minuets,

Dr. Luis not only provided immediate relief for my pain but also showed great empathy and understanding for my situation as a solo traveler in a foreign country. The entire staff at Costamed Grupo Medico was fantastic.

The hospital was efficient, clean, accommodating. Dr.Luis quick and accurate diagnosis, as well as his personalized care, truly made this the best medical experience I have ever experienced, I felt so cared for and safe.

As a Canadian visitor, I felt so grateful to have received such high-quality care in a time of need. I highly recommend Costamed Grupo Medico to anyone in need of medical attention while traveling or living in the area.

They provided me with the reassurance and treatment I needed during a scary and unexpected situation. I cannot thank them enough for their exceptional care and continual follow up. Thank you, Costa Meade, for taking care of me. THANK YOU DR.LUIS & TEAM 🙏🏽

Great service from both Dr. Denisse Herrera and Dr.Juan Buensuseso at the emergency room and then 2 follow ups with Dr. Buensuseso. Great attention, detailed explanation in English treating what turned out to be pneumonia. Already feeling much better. Thank you, doctors!

We are quite happy with the medical care and service we have received at Costa med. We very much appreciate the reception team and especially Liz M for Providing us with warm, helpful and welcoming attention.
This is exceptional service and has made us feel more confident and secure with our medical Trestment and care.
Please give the team an acknowledgment of appreciation and thank you from us..

Costamed team with Dr Jaime have helped me great deal. Dr Jaime was very kind and professional during our encounter, and gave me all precise and relevant information (I can confirm everything now 8 months after my visit).

Carolina Armas was a fantastic patient service rep. My mother had an accident while on a cruise in Cozumel. It was very scary and stressful coping with an emergency in a foreign land. Thankfully Carolina was there to support not only my mother (the patient) but also all the other family members. She provided so much help and patience. truly a blessing. Thank you Carolina.

I went to Costamed Playa del Carmen and had a consultation with Dr. Manuel Fernández Muradás regarding an ear infection and sinusitis issues. The treatment received was very efficient and speeded up my recovery. The medical unit is very well equipped with the latest technology and I was able to see in real time on the cameras the inflamation from my ears and nose. The doctor's explanations were very useful in understanding what is happening.

As a scuba diving instructor that has been in several medical facilities worldwide with similar issues, I highly recommend Dr. Manuel Fernández Muradás.

Excellent facility and dedicated knowledgeable staff. I received excellnt care while admitted and I would highly recommend this hospital

CostaMed was wonderful!!! Most speak
some English (hint use google translator if needed). Everyone we encountered was helpful and friendly. The wait time to
be released was very reasonable for a hospital. Glad to know they are there when needed!

I wish to express my profound satisfaction and heartfelt gratitude to Dr. Cinthya Anaya, Dr. Francisco Sandoval, and the entire healthcare team, encompassing nurses and support staff, who attended to my medical needs on August 30th, 2023, the day I inadvertently suffered a shoulder dislocation.

The collective efforts of this exceptional team were instrumental in ensuring that I received not only physical treatment but also emotional support during what was undoubtedly a traumatic experience. Their unwavering care, patience, and support played pivotal roles in providing me with a sense of calm and confidence as I underwent a shoulder reduction procedure.

I must emphasize that the level of service and care I received during my hospital stay was truly exceptional and ranks among the finest I have encountered.

I would like to extend my deepest and most heartfelt gratitude once again for their exceptional care during that critical moment.

Sincerely,
Victor Luis Costa

Earlier this year I was in the Emergency Room for myself. Honestly I was in so much pain I didn’t really register much other than I was in good hands.

Recently, my visiting mother had an accident and needed emergency care. I had no doubts about taking her to Costa Med.

I was a bit of a mess with worry, I couldn’t think clearly. My mom doesn’t speak much Spanish and she’s 74 years old.

From the moment we arrived we received excellent care. They were kind and gentle with her, the nurses and staff cared for her like they would a loved one. The Doctor spoke several languages and was very patient with me as I explained things in more detail to my mom (who was in a lot of pain, but didn’t want mediation for the pain).

We have had follow up appointments with the Doctors here and continue to have amazing care.

I want to also make a special thanks to the support staff and to Victor (reception manager I think). He was very helpful in supporting us with our follow up care, scheduling appointments and helping us with making sure we had the correct payment information. This extra touch of compassion and support makes all the difference in the world.

We were treated like VIPs at very affordable prices.

Thank you CostaMed for taking such good care of my mom.

If you have to visit a hospital in Playa del Carmen, this is where you want to go. They take care of you, keep you safe, speak to you plainly in English, they are quick… just a fantastic hospital. They truly make a bad situation (going to the hospital) as positive as possible.

Talk to Carolina Armas; she is an incredible advocate for you, the patient, and the family. She will make sure you have what you need. Thank you Carolina!

We were very please with all of the staff. Salvador from patient services was a absolute god send! He checked on us every single day, multiple times each day while my grandmother was in the hospital. He took care of everything we needed, got answers to all of the questions we needed even though some of them took alot of time on the phone. He also made sure I was okay as a visitor staying here with my grandmother and got me anything I needed as well. When we had to come back to the hospital due to our air ambulance not being able to fly because of weather he called me himself and talked to the ambulance drivers and made sure they brought us back. He is one of the kindest, sweetest people I have ever met and he really helped us alot through this difficult time. He went above and beyond. Dr. Espinosa was also amazing. He spent much time on the phone with our insurance company getting things arranged for us and was very honest and upfront with us. He checked on my grandmother often and we could tell he was a very knowledgeable doctor, he was also very kind. We can not thank either of them enough. They are major assets to your hospital!!! The nursing staff were also all great! The security guard who worked in the mornings was also very very kind. He had to let me inside many many times and never seemed tired or irritated about having to open the door for me....ALOT. He was very kind and always had a smile each time he greeted me. Thank you to your hospital for everything!

Thank you Dr. Hiram for explaining everything in details and such patience. You are an extremely kind man. Thank you for a great visit.

Canadian emerg nurse here, so well versed in emergency departments.

Our 6 year old required sutures and was recommended by our resort doctor to go to CostaMed. We were in and out in 2.5 hours; a quick breeze compared to Canadian hospitals. The nurses and doctor were fantasic- same care I'd have expected at home.The doctor was so patient and gentle with my daughter and did a great job suturing her back together.

Special thanks to Lisette who helped translate for us to the triage nurse, and who helped us get a ride home. She was do kind and went above and beyond for us. We were apologized to profusion for the Ling wait time, to which we replied we are used to triple that time at home.

Highly recommend this place to anyone needing medical care. The price was much cheaper then we expected and we are grateful for the cleanliness, kindness, and knowledgeable competence of this hospital. Would absolutely return if we need.

I and my brother in law attending to my sister who was a patient in the hospital.

While was a stress time giving her injuries,
We were great help by the patient service manager, Carolina Armas.
I thanks her.