Bathroom store online

Easy to order on line and excellent price. Prompt delivery and great communication. Well packaged and I will certainly use again in the future. 5* from me.

My order was very easy to place and the delivery was quick. The packaging was good too along with the quality of the product.

Great customer service, with quick delivery time. Product was as described and came well packaged and of high quality. Cannot fault the service we received!

I ordered a bundle for my whole new bathroom. Great discount and price compared to others. Delivery on time for when requested and notifications.

Communication has been prompt, choices of product excellent and pricing on the mark. I would not hesitate to recommend this company.

Easy and straightforward online ordering. All items delivered promptly and in perfect condition.

Outstanding service and outstanding products. I wish I could give six stars. Can’t recommend this company more.

Needed to complete a bathroom refit and found everything we needed here - plenty of quality products to choose from and the design service was excellent.

From order entry to delivery, all processes were very good.

Friendly and very good customer service, delivery earlier than expected.

Excellent service at a brilliant price, really responsive communication and products delivered on time.

Easy website to navigate. Great prices compared to other sites and stores. Would recommend.

Service was excellent and efficient.

I received a damaged shower end panel from Bathroom Store Online.
I advised the retailer 26 days after purchase.

Two things concerned me about this retailer:

- Communication. Although they initially replied to the email to confirm a replacement panel would be with me within a week, it did not arrive. I emailed them and was told it would be with me the following week instead as there were delays due to lockdown. It did not arrive. I emailed again the following week but did not get a reply. I phoned and was told there was a delay and they would chase the supplier and update me. They did not. (However, by now, I had spoken to the manufacturer, and I knew there was no stock shortage.) I phoned again later in the week and was told again they would chase and update me. They did not. I wrote another email to the business owner expressing my concern, and he confirmed the item would be with me this week. And it finally arrived!

- Legal. When I reported the faulty panel, this is what the business owner emailed: “We usually give 48 hours to report damages as we cannot control once delivered. Due to the current climate, we are arranging to do a swap as a goodwill gesture. We have ordered a replacement screen in, and it is due with us late this week, so it will then ship.”
There are two problems with this reply:
1. The website mentions nothing about 48 hours - it states seven days.
2. Under the Consumer Act 2015, the customer is entitled to a replacement and, if that is not possible, a refund. There is no “goodwill” about it. Ideally, you report damage within seven days, but, as that is not always feasible, within 30 days of receipt of the goods. To say “we cannot control once delivered” is irrelevant. The onus is on the retailer to replace or refund within six months, and in court they would have to prove that they did not damage the item. It is only after six months have passed that the onus is on the customer to prove that the item was damaged on receipt.

Bathroom Store Online, please learn the consumer law, stop telling your customers nonsense and apologise for faults and delays - it goes a long way to preventing reviews like this one.

Craig is a nice guy and a good salesman. I also think he's genuine hence the 2 stars. But his customer service is awful. I had to endlessly chase him to get the delivery complete and he had more excuses than Network Rail. I understand people get ill, that wifes have babies etc. but when you run a business you have to put the customer first. If you are not prepared to do that then don't run a business. Leaving customers to chase you for months is not the way to go. We got there in the end but it left me drained.

Ordered a sink and vanity unit. Was told it was in stock and then it wasn't. It wasn't going to arrive in time so I asked to cancel it. No response so emailed again two days later. Had a reply saying it was cancelled and I'd get a refund within 3 - 7 business days. Emailed them again after 14 business days as no refund had arrived. No response. Emailed them again a week later, no response. It's now been over 6 weeks and still awaiting a refund. I've had to contact my bank to try and get a refund through them. Avoid like the plague

If I could give it 0 stars I would. They have been appalling from the start. Couldn't give me an expected delivery date for my item, then when the item hadn't arrived after 2 weeks i asked for a refund they told me I'd get in 3-7days. I then get a snotty email saying it's actually 3-14days and its with their accounts department. Either way I am currently still awaiting after more than a month. Trading standards are notified as this is beyond a joke. How can someone take someone's money and no refund them quickly?

Sadly joining the long list of people who have ordered from this store, never received the items and are still waiting for their refund. Definitely a scam! They also operate under a different name but the address (102 Nottingham Road, Arnold, NG5 6LF) is the same. BEWARE!

I wished that I could leave zero rating. I'm a pensioner (state pension and a small works pension only) with a disabled wife with severe heart failure caused by chemo therapy 10 years ago and she must keep warm.
I sent for 2 new radiators for a friend to fit but could only fit at a certain time.
When the rads didn't arrive at the time stated, I emailed them, twice and was told they didn't have them in stock and would not be available for 2 weeks. I was able to cancel my order and was promised a refund......... still waiting after countless emails and now they don't even reply... seems Nottingham has a rogue trader in it's midst.

OCTOBER 2022 - UPDATE it got worse never received a refund, shop said they refunded but it was to a random credit card number not mine. They refuse to reply to emails. Have opened a dispute through visa. AUGUST 2022- very poor just can’t get a delivery date ordered on 9 August & 10 days later no delivery date. Can’t phone the company they’re email only. When I ordered the shower the website didn’t say out of stock, but I phoned a different bathroom company who informed me the supplier of the shower has no stock. I’ve now cancelled this order only to be told it will be 3-14 days to get a refund.