NatWest London Bridge

I would like to thank Mr. Mathew Gold for taking my case very seriously and helping me out. I had gone to another branch and had been turned down. I am glad I gave my last shot to this branch. Other staff seemed very friendly and helping as well. Wish the team my best.

The very best customer service ever, in over 35 years of banking at this branch of Nat West. Lorna and Kane should get Nat West customer service awards, or be promoted, or receive a massive pay rise, or at least be totally praised, absolutely stunning service, super helpful, very friendly, totally professional and also the loveliest welcome ever. I have never walked out of London Bridge Branch happier than when I walked in, apart from last week. Thanks Kane and Lorna, you both go above and beyond and if there was an option for more than 5 stars, I would be leaving so many more....

Mathew Gold, helped me make phone calls when I was trying to sort my account out. Its much better to go in the branch rather than calling on phone. Thanks for helping me

The one time I’ve been in here I had a good experience. It was fairly quiet (Wed mid-morning) and I was seen to promptly by Ash, who was friendly and helpful.

Another customer near me was having some complicated problem dealt with by another staff member who sounded exceptionally friendly (they spent a long time discussing football!)

Had to reset my password for my ATM card. Matt Gold was the wonderful gentleman that helped me. In a day when banks are reducing human presence, this was a good experience.

The staff is the friendliest and most helpful imaginable in a bank! Yes, queues might be long especially if you visit at peak hours, yet the staff are doing their utmost to help everyone. You always need to listen to their guidance, if they direct you to a machine do it, they’ll tell you even the sequence of buttons to follow and if there is a hiccup they’ll notice and come over to help you. I hope they can have some more staff to be able to reduce queue times and not have to be sooo busy!

Needed statements dating back more than 6 months. I knew the system wouldn't allow her to retrieve them.
She used her own phone, logged in on my behalf and printed and stamped them. Great service.

Angelina went above and beyond to help us with our enquiry. Friendly and approachable throughout.

Ashley was good!! She knows what she does and takes care of everything for us. No hassle, quick and good service! Much better than other bank staffs.

Surprised reading other past reviews as went here for the first time today and had exceptional friendly and helpful service.
Definitely returning

Lovely service! Thank you very much

Sunny and her colleagues are great!!!

Fast helpful service

Efficiency!

Friendly, helpful customer service.

Zeer vriendelijke man achter de balie, die ons hielp met het omwisselen van oudere bankbiljetten!