Transform Hospital Group

I've been really happy with how my experience with the hospital group has gone so far. My surgery went ahead as planned last month and I am currently in my third week of recovery after a breast uplift and implant. I am very pleased with the surgeons work so far although I know I am far from my final results yet. My surgeon truly worked miracles on me! The care I received at Dolan Park was second to none, every member of staff from the receptionists, to the nurses, to the surgeon and anaesthetist were so friendly and calming. I felt I knew exactly what I needed to know and was put at ease from the second I was admitted right up until my discharge. Since then I have seen the nurse at the London clinic twice to check on my recovery and I have another appointment next week which again makes me feel like I am being well looked after, like my wellbeing really matters them and I'm not just a number. Thank you so much, I look forward to continuing with my recovery knowing I'm in the safe hands of The Hospital Group.

I had an emergency C section and a year later a full hysterectomy. The operations left me with hanging skin that, for years, meant I couldn’t wear the clothes I wanted. I decided over 20 years later to have a tummy tuck. I did some research and settled on the hospital group. I couldn’t praise them enough. My contact was Melissa, she took me through everything from pricing to what hospital I wanted to stay in. She answered the many questions I had via text so that I felt assured every step of the way. I chose Dolan Park. My stay there was really good. I had a private room. All the staff were lovely and I had everything I needed. Not that I felt hungry, but the food was lovely and appropriate to eat after surgery. I was picked up and dropped off at home after a 2 day stay. The drivers were lovely and chatted throughout the journey.

My surgeon....all I can say is choose Dr George Samouris if you have the choice. He is an amazing surgeon and such a lovely man. He is gentle and calm and made me feel so comfortable from the moment I met him. He is not pushy and explains everything clearly. My scar is from hip to hip. As I write this I am at 4 months post op. My tummy is flat and has been for the last 3 months. My scar is so neat. It has also faded so much I barely notice it. I have used bio oil from the minute the scabbing disappeared. I also use hibiscrub to ensure it stays clean.

The first week after my op I felt uncomfortable as you would expect. After that I was walking and practicing light yoga. I am now back to full exercise and back at the gym. I would recommend 2-3 weeks off work depending on your situation. I had a really upset tummy for 3 weeks following the op. I imagine because of the anaesthetic. However if you are not affected I’d say you will probably feel ready to go back after the first week.

I met with my surgeon yesterday for my follow up appointment. I seen my before and after pictures and was shocked at the difference. I had 3 kilos removed including liposuction. I am so happy and look forward to going to the beach and going out in general.

I highly recommend the hospital group and Dr Samouris. You will be in safe hands.

Annie

GREAT EXPERIENCE.
I'm 3 months post breast augmentation with uplift. My amazing surgeon was Georgios Samouris. (My hero). My experience with the hospial group was perfect from start to finish. I got the package that included a driver, my OP was at Dolan Park Birmingham, but because you have that door to door service it's not a problem. The staff at the hospital are 1st class. So caring and friendly. You have your own nurse that takes care of you. My nurse was Julia, lovely lady. I also met Noel who took me down for my OP. And the delightful Dawn who woke me up the next morning.
Back to my amazing Surgeon Georgios. My daughter had a breast augmentation with mr Samouris 3 months
Back to my amazing Surgeon Georgios. My daughter had a breast augmentation with mr Samouris 3 months before I had my OP, looking at the excellent stitching that he used on my daughter and noticing that there was hardly any scaring after 2 months. I decided to take care of my own problem breast, which after 3 children had lost volume, and I was embarrassed by. Mr Georgios Samouris deserves a medal for not falling about the floor with laughter, when I said "can just an implant fix my problem", even I knew I was kidding myself, but I was worried about the scar that run's from the nipple to under the breast. But 3 months on they just look amazing, I had nothing to worry about. I can't recommend him enough, great manners great work.
Lastly The stunning Caroline, the receptionist at the London clinic, brilliant customer service every time. Keep up the great work THG. Marcia xx

The Hospital group looked after me while I had a full tummy tuck and lipo to the flanks. Every single person looked after me and went out of their way when needed. I cannot speak highly enough of the staff and my surgeon. The results at 6 weeks are great but will determine full results later this year. Thanks everyone

At the beginning of 2013 i had a set of dental veneers after years of not being happy with the appearance of my teeth. As soon as i arrived the staff were really friendly and couldn't do enough for me, i now have much more confidence with my new smile.

I was treated Dr George Samouras he is absolutely fantastic.
Lovely man and spectacular work . Would highly recommend him
Also had a great experience at the riverside hospital caring sweet nurses and staff .

From start to finish I have found the staff nurses and surgeon polite helpful informative I have had upper and lower blespharoplasty four weeks ago (March 2018) highly recommend going here doctor George Samoursi amazing surgeon - Melissa my first point of contact was super friendly and put my mind at ease I had looked into this surgery for the past ten years and only till I came here did I feel safe to go ahead - keep up the fantastic work -

Just had my 3rd opp with Dr Sulaiman again every thing was perfect the hospital group really do care about you and they defiantly do not just want your money I can guarantee this as I would have had all 5 of my opps by now but I have to wait to give my body time to heal Melissa is great and I would always recommend the hospital group to any one thinking of having surgery

I have only had excellent service from this company, always very helpful and can't recommend them highly enough. I had a band done 5 years ago and have been very happy.

So happy with Dr Georgios Samouris work :) I give him 5 *

I went to The Hospital Group to get dental implants done, after doing some online research on where to go. The implants were pricey but I was after quality, since I would rather not put a price on health-related issues.

At first, it was all positive and impressive but considering that the whole process began in November 2011 when payment was taken, it is now the ending of January 2013 and my implants are yet to be satisfactorily fitted: I have to say I am NOT a happy customer. They advertise that you will be done with weeks...

Needless to say, it's been an incredulously tedious process and the people are so casual about it, flimsy apologies,(if at all) I am constantly chasing after appointments, my time isn't taken into consideration; it has just been quite exhausting, physically and mentally.

I expected 5- star service and implants but I am hugely disappointed and have since (and continue to) questioned my decision to choose them.

I went today for consultation. receptionist was nice but I waited a while to be seen and once I was it was so short. He rushed me didn't.go through what I wanted properly....I didn't even manage to ask about the finances procedure etc. When.i came out I told the lady about it and she said the reason is because he is not a specialist in the procedure I want so she will book me in again for a different consultant who is. I waited almost a month for this appointment and travelled into london it's a little disappointing and made me unsure about the company.

absolutely disgusting company. they botched my rhinoplasty and ignored me for 11 months straight after the surgery. then finally responded after i submitted 2 formal complaints as well as a number of complaints about them to regulators. when they finally spoke with me they told me that there is nothing they can do because the old company went into liquidation and so its "not their issue". all they did was offer to discuss a revision surgery - i told them i don't trust them to be anywhere near my face after what they did last time, and the aftercare they provided (or lack of) was a disgrace. they still expect me to pay in full for the atrocious service they've given me. if this review helps just one person to steer clear from Transform, then i am a relieved. they are without a doubt the most incompetent, sickening company i have ever come across. i am sure that they will go into liquidation again, and for a 4th time, try to reboot their dying company with a fresh (but equally as awful) new rendition of the old one.

Booked in under the weight management service.

Customer Service is Non existent, happy to take your money but then won't contact you if you have further questions or support.

Emailed and called my advisor numerous times and never get a response, escalated it to their manager who when I asked for a new patient advisor advised she would sort it, and then never did.

Surgeon and staff are lovely at Burcot but use another provider if you actually want any care or support.

Im lucky I have strong mental health as the last few weeks of not knowing could have impacted someone else.

Waiting for a response to my complaint letter...

Shocking experience from Julie Stansfield at the hospital group.
After promising a refund of my deposit, I have had to constantly call and ask for my money back.
It's no different than theft.
My credit card company is not on the case.
Shocking company be aware

I had breast augmentation with The Hospital Group in 2016 and it was the worse experience. Reading all these reviews- they couldn't be more correct. The moment you pay them, the service goes down hill to zero. I tried to book my aftercare visit following my surgery at to date, still have not been given an appointment. I gave up after a year! For anyone interested in surgery, please please please trust these reviews and go elsewhere! Ps. I had left a review back in 2016 but it has magically disappeared????

Horrible experience!
Had surgery, a few hours later was sent home with just paracetamol for the pain. Apparently they're not insured for other meds.
Was quite literally thrown out the door morning after surgery. Was still dark outside. I begged them to give me some meds for pain. They gave me pillows, so the ride home will be comfortable.
Once they have your money they're not there for you anymore.

I had rhinoplasty last year. On my 1st consultation I kept being told At your age things will not be as good as a younger person.This continued at all further appointments. Nice bedside manner!!!!! do they say that for face lifts?? doubt it.
Everyone was great at first person that took the money couldn't be sweeter.
But after surgery wow did things change.
as another review stated they do put you out at the crack of dawn. It's like conveyer belts.
I never heard from anyone after that.
I had a few appointments after but to be honest I got sick of being called old at 46. my surgery left marks on my face which needs sorting out because it is so noticeable
my surgeon agreed that something needs done but hospital group can't do anything so I will have to pay out to someone else to repair the work. Please do your research although these reviews aren't wrong.