South Ashford Medics

I constantly hear bad reports of this medical practice, admittedly when it initially opened 10 year ago things were not great. However my experience over the past 6 years is totally to the contrary. All staff are friendly and appointments are easy to get. Callback triage from doctors is prompt and the service is fantastic. There have been struggles with the new technology ie. phone systems, check in etc but these are minor and not the staffs fault.

Some small but important changes brought by SAM, the phone lines are now 20 mins or less on average and they have added queue notification so I know when to get ready to speak.

Thanks to Dr Omer Saddiq . He saved me from such a horrible ear pain . The way he treated me , I have never seen from other Doctor before .He is so nice .

Okay for normal appointments but for emergency have to speak to a doctor on a phone

Absolutely appalled by this surgery, can never get through via the phone and when you finally do you get called to call back tomorrow or fill out an online form. If you actually fill out an online form you don't ger offered an appointment for at least a week if your lucky and then when that appointment comes around they don't even call. Absolute joke of a surgery, how this place hasn't been shut down I do not know. Disgusting!

Worst surgery ever...impossible to get in touch on the phone (tried over 30 times with the switchboard not working properly couldn't get through until all appointments were gone)and econsult only available for 5 to 10 minutes this morning not an hour as stated. Still haven't had my situation resolved and they expect me to do the same scramble on the phone/computer at 8am tomorrow which will again be impossible. The receptionists are like robots repeating the same speech over and over again and don't help.

1 star is too nice, it's taken over 2 months, walking in face to face, at least 3 online consultations and pressing the button to say they hadn't contacted in the deadline and each time you just get told someone will be in touch and even now they haven't. The thing I need solved is quicker then having a phone call, understand delays but you should still be able to book an appointment further along. Such a joke.

What a shambles. Called south Ashford medics to book an appointment, answer machine annoyingly loops with press 1-5 for various options, on selecting it just repeats regardless which enquiry I needed (I tried them all). Tried over and over again. Eventually phoned 111 to then get referred to pharmacy which then referred me for a call back from a doctor. Absolutely ridiculous that I had to speak to so many specialists when all I needed was a receptionist, but they don’t seem to exist. Time to find a medical centre that cares.

It is impossible!!! to book an appointment to see a doctor. Rang them as soon as they were open and I was on number 30 on the phone queue. Patiently waited 40 mins for my turn only to be informed that there were absolutely no appointments. This is the 3rd day in a row with this experience. Shambolic!

To who ever this concerns.

Why is it so much bloody hassle to get a repeat prescription?
My pharmacy has tryed for nr two months to get my repeat prescriptions. I have now run out of my med's, thanks it's really good to now how much we as patients can rely on you to provide a basic service. This is not the first time I've been left with no med's. I'm away working all week and only have Saturday mornings to do everything for the week ahead. I also need to book a blood test. I don't normally complain simply because I don't like too, but I'm angry, very upset and frustrated. Because my pharmacy is supposed to be able to ask you for my prescriptions without any hassle.
Mr R J Weller

Awful doctors. Hard enough to get someone to answer the phone and get an appointment that isn't over the phone unless you have a proper moan. Unsympathetic doctors and the delayed time in getting to the bottom of anything (eg. Blood test results, referrals) is staggering.

An Absolute Disgrace!! This place calls itself a medical service! We ordered a prescription 7 days ago but still not done. Now I've been told they will not do it until I have a medical review next week, meaning I'll have to go without a dose of epilepsy medication for at least a week because they failed to contact me, and all at a time when there are flashing Christmas lights every which way I look. Farcical lack of service and of care!

What a waste of time this service is. When they decide to answer the phone, try to make an appointment will be your next problem. No wonder the NHS is in such a state. Now they have join partnership with other medical practices and it even worse service.

Personal experience of absolute terrible customer services from both the doctors and reception team. No sense of care or professionalism showed. Problems weren’t solved, in fact they were ignored. Always late. WOULDN’T recommend anyone to join the clinic!!

If I could give NO STARS I WOULD staff are rude, you get fobbed off one receptionist tried to give me medical advice! HELLO I NEED A DOCTOR never answer the phone no duty of care they never seem to be bothered

Absolutely disgusted with level of service here receptionists fail to answer phones on multiple occasions,feel I have to justify myself through receptionist to get an appointment,Infact I feel that an attitude adjustment necessary most times by doctors and receptionist,promised one thing and received completely another,messed around from start to finish,never as good as they’re word,refused to refer me back to specialists even tho specialists have told me anytime I feel I need to go back just ask doctor to refer you,left me in pain moving me from pillar to post just to get a simple steroid injection for arthritis last year,this year apparently no doctor is trained to do it there and am in constant pain once again,I think I need to change my doctors surgery quick smart