Swarovski Oxford St West

Really good shop with great jewelry and amazing sales assistant. I wanted to buy something for my mum's birthday and managed to get hold of other pieces of the collection utilising the available discounts thanks to the manager that spent time showing me the collection and how the various pieces look together.
Highly recommended.

Went to the store today to look for a ring. It was very busy. The store was nice and clean. It was welcoming. The girls were able to handle things very efficiently despite only 2 were there and the shop was very busy. Top notch customer service.

Taheem and Yulia have been really helpful today!

I love their customer service, is twice that I came here to try both bracelet and earrings. Their customer service have impress me, its not easy to find a good client advisor in London and I have both!!! Thank you for your kindness, you have done an amazing kob with me and my friend Jennyfer too. ❤

I had really good experience with a service. I ve bought my earrings and at the same day i ve lost one of two. Then i came back to the shop and they change my pair. Thanks a lot for such of service

The main showroom in Oxford street couldn’t refund a Christmas present, which I thought was odd. Perhaps they didn’t want to give our money back. We then went to the one near to Marble Arch (7mins away West past Bond Street st) and the manager Massimo helped us return it. I would recommend the store near Marble Arch over the main store as they were not helpful. Massimo helped us and the problem was resolved without issue.

Very kind manager exchanged my necklace free of charge after damage. Exceptional service

Today I had an amazing in this store. I needed to buy a birthday present for my wife and the staff was very helpful! They helped me with a lot of options and I choose the best present. The staff was very friendly and also I was amazed by they knowledge. Definitely I will be back for more presents.

I went on Tuesday 27 of April for my first time in a swarosky shop. It has been a wonderful experience. All the staff welcomed me promptly and warmly. Ailona help me out with the purchase. I was there for a birthday present and I don't know anything about jewelery. Ailona ask me who was for the gift and what I was willing to spend. She show me all the option and what would be the best choose. I ask so many question regarding the refund or change item policy and she gave me all the answer and many tips. The experience was outstanding. Ailona well done you treat me very well!!!!

Beautifully and patiently handled a complicated refund and exchange. I've got an amazingly stunning new green ring, rose gold hoops and bangle. Thank you so much for such wonderful customer service 🙏🏽❤😍

Shocking experience!!! I had visited this branch as my girlfriend’s Swarovski bracelet snapped that she was wearing for about 4 years.

I wanted to have it fixed and refreshed for her upcoming “nameday”, but instead I have been given a brand new replacement which is still blowing my mind and I’m super duper happy about.

The staff was very understanding and most professional. I had felt that they took care of me as they should.

Well done for the staff and their team effort.

Thank you

I popped into the Oxford Street store recently as I wanted to buy a necklace. Nothing was too much trouble for Dania who also advised that my earrings and ring were both tarnished. I couldn't believe that both were replaced without hesitation or cost. I am going to buy a few more rings soon, and guess where I will be heading? Excellent service at the Oxford Street store!

First time visiting a swarovski store. The staff were so down to earth and welcoming, especially the lady Aliona who helped me pick out two lovely gifts for my mother. I think she was the manager but the other staff there were also just as professional and helpful as she was. Thank you for great experience, especially the way you guys kept everything clean and sanitised whilst I was there. 🙌🏼

Aliona and Carla was very welcoming and helpful,
they advised a new collection and helped me to understand how to use the bopus.Definitely i will comeback soon to buy Constella which is amazing.
The costumer service was great with a high level.
Thank you.

Aliona and Tabhiya were amazing and very polite. They made my visit for the first time a brilliant one. Thank you so much, Mum is going to love the earrings.

I love Swarovski jewellery🥰🥰🥰 I been in this shop two days ago I bought a watch, to help me with my choice there was a really nice girl her name’s Carla she welcomed me with a big smile and a lot of patience.Carla thank you very much for your availability and professionalism but most of all for the recommended choice.
amazing service I will be back to this store!

I took my girlfriend to Swarovski as the Christmas present I purchased for her the previous Christmas had broken, A staff member by the name of Ailona promptly offered an exchange of then item as it was still in stock. The service was very quick and professional. My girlfriend is over the moon to have her neckless back! Will defiantly be back again after this experience.

The best customer service! I had lost a few crystals on my necklace and they replaced it for me. super super happy and amazing employees!! would 100% recommend.

I visited today the store with my friends .First I just wanted to check the offers they had and browsed for a while ,whilst the girls showed me around and brought me options to see .Really felt bad after leaving, without buying anything, so we came back later and purchased one bangle that the girls suggested earlier as it really made me feel special .
I used to shop at Pandora a lot ,but after the service we've received today ,we will definitely be back
Thank you Swarovski :)

Amazing store, the girls were lovely. They helped me with all the issues I had and even set me up an account for the future. Highly recommend this store.

Aliona looked after me today as I had to return a ring I bought the gem fell out. Aliona exchanged my ring for another am so pleased with the service I love Swarovski would definitely recommend the Oxford st west branch so helpful