De Beers Jewellers

Me and my husband had an amazing experience with Lisa. She was very helpful and professional. She was very honest and gave us good suggestions. With Lisa you’d be in good hands.

I'd just like to say, thank you so much Joanna for making the whole process so simple and friendly.
Looking for an engagement ring was one of the most nerve-racking experience I could think of; I had been to several stores before I ended up here and wished this was the first place I went to instead. You were very knowledgable and gave good suggestions, I felt I was in safe hands throughout the whole process. You definitely went above and beyond to help me make this all work out, even with the tight timelines and specific requests. 10/10 service throughout and even after.
We ended up getting our set of wedding bands from here as well.
P.S. The Wife loves it!
Thanks for being part of my dream come true.

I bought an engagement ring from the De Beers in Selfridges back in August, the staff were all amazing, attentive and understanding of nervous decision making of selecting a ring. My server was Joanna Kou and she was brilliant, she assisted me through the process of a custom ring, she provided complimentary drinks for my best man and I while we went through the process. She made sure the ring was delivered very quickly before I proposed, she even offered to collect it and deliver the ring herself where I was proposing if it was running late to be dispatched.

Everything she did was amazing and professional from start to finish, I mentioned I was considering a venue in Italy, she was visiting the area on holiday and offered to view the venue and get photos.

When the ring did arrive she packaged it beautifully and gave me a bottle of champagne to open for the proposal.

Since I've bought the ring we have stayed in touch and even called me into store to provide me with a Christmas present which was a lovely gift and felt brilliant to be thought of.

I would highly recommend the experience of Joanna at de Beers Selfridges for any young gentleman going through the exciting yet nervous experience of buying an engagement ring, she is exceptional at what she does and really makes the whole experience even more enjoyable.

A big thank you to Susan B, for being really kind, patient and knowledgeable! As a pair of novices to the engagement ring world, Susan’s deep experience was so helpful, giving us clarity (no pun intended) on the kind of considerations we needed to be aware of and the choices to make. Great customer service, thanks again Susan.

There is a wonderful lady called Joanna at the Selfridges store who made my mum’s year by helping her replace her engagement ring she lost which my dad, who sadly passed away last year, had given to her. Joanna is so knowledgeable, warm and helpful. She turned a sad thing into a wonderful experience. Meant the world to both my mum and me. Thank you.

Thank you so much for your exceptional service. We bought all our wedding jewellery from your store last year and my fiancée and I really did receive the five star customer service you’re known for. We both loved the jewellery on offer, and the service made it even more special as we were originally going to go to the flagship store in Bond Street. Joanna helped us all the way - she was truly knowledgable, genuine, patient and dependable. It was a genuine pleasure to work with her as we trusted her with one of the most memorable moments of our lives. Thank you I would highly recommend Joanna and this store.

I would like to thank Susan from De Beers for being so patient and kind with me throughout the process of selecting the best designs for my engagement and wedding rings.

She has been nothing but a gem. She is so full of knowledge on De Beers' products and that really allowed me to put my 100% trust in her recommendations. I can tell that she is passionate about her work and she really shines as a customer service provider. Impeccable customer service from De Beers for sure! I had an extremely lovely experience. Thank you so much!!

A special mention for Harry from De Beers Selfridges. I pretty much knew what engagement ring I wanted but with my fiancé located abroad and travel restrictions following the second wave , I thought it would be an impossible task for us to get the ring we wanted. Harry made it all possible , and the process was easy and effortless. Great communication throughout and we finally took delivery of the ring a month ago. The ring is what I would expect from De Beers. But what singles them out from their competitors is their excellent customer service and their willingness to go that extra mile and make it that bit more special for you. We were so impressed that we ordered our wedding bands from them : we didn't even bother shopping around.

Just a quick note to say thank you to Susan at DB Selfridges for the brilliant support she provided in arranging for my wife's engagement ring to polished. This was arranged remotely, at the most difficult time and her communication - keeping me informed of progress was second to none. We can't thank her enough, and when the ring was re-delivered, it of course, looked great. Thank you Susan!

Thank you so much to Jenny Chan at De Beers for her fantastic help in arranging a necklace purchase. Initially, I visited De Beers in Selfridges inquiring about a necklace I had seen online, which was only available in White or Rose Gold. Jenny was very helpful from the moment I stepped foot in the store, offering to inquire as to whether the necklace could be made in Yellow Gold. Within days Jenny had arranged a special order for the necklace. Jenny was very efficient in arranging and processing the order, providing regular updates and organising the delivery. This was all arranged remotely, as well. The necklace is gorgeous - I am really pleased with it and was very impressed by the customer service. Thanks so much Jenny!

Harrison Callaghan was exceptionally helpful and welcoming and is the epitome of excellent customer service. From the moment we stepped in to the point where we picked up our wedding rings he was amazing.

It’s rare these days to find someone who is passionate and sincere about customer service. A big thank you to Harrison and De Beers 5*

We bought my fiancé's wedding band from De Beers in Selfridges. We couldn't decide between the 5mm and 6mm widths but they didn't have the 6mm in store, so Susan in the store was brilliant and ordered one from Texas for him to try. This was in November so we couldn't try it on until this weekend with lockdown, but she kept it for us to try on which was fantastic. Completely stress free and beautiful jewellery, he is very happy with his little hidden diamond!

Best customer experience ever! Susan went above and beyond ensuring a speedy repair to earrings whose posts I had accidentally squashed. Her friendly professionalism is a true asset and does immense credit to the De Beers brand. Truly fantastic experience all-round !

I had the pleasure of being served by Luke and Orla. My girlfriend had a brilliant fitting experience with Orla and I subsequently went in to place the purchase. Orla was able to provide key information and offer perspective which enabled my girlfriend to also select the style that she preferred. During the purchase, Luke shared his breadth of diamond knowledge and ensured I had all the information required to make the best decision. Luke provided key comparative information as well as showcasing the differences. Whilst making the purchase with Luke, I felt confident in my decision and was never pressurised in making a purchase that was beyond my budget.

Many thanks for making this process so efficient and providing the best possible customer service.

Peter

My experience at De Beers was excellent, Harris was so wonderful and was very knowledgable about the diamond clarity and helped me decide on what would fit best! Thank you so much for making me comfortable and I shall definitely be back!

I wanted to write a quick review mainly to say how impressed I was with Harry who guided me perfectly towards the beautiful sparkly gift that my friend loved. Immaculate service and, as always, magnificent diamonds.

Joanna is very welcoming and helped me to find my wedding band. She has followed up with me and responded promptly! Thanks!

Thank you Susan at De Beers Selfridges for helping me organise an engagement ring! Very grateful for your advice and the top quality customer service.

Excellent customer service from Harry, much appreciated! :-) Do not even think about buying online, as they use DHL which are very incompetent. Just pop in the store!

Thank you for an amazing customer services, in special to Susan who was so kind to help me to choose my birthday gift.
It was an amazing experience.