J Coutts - Jeweller & Watchmaker

J Coutts replaced the batteries in three of my watches. They discovered a small issue in one of the watches and their watchmaker remedied the issue. Reasonably priced & quick. Friendly and courteous service.

Wonderful service. Kind and helpful staff fixed my watch strap whilst I waited. Will definitely use again.

Excellent service, excellent goods, excellent prices.

Friendly, helpful staff

Can't recommend them enough, unless you want a strawberry.

Love this small personalised jewellery shop. Very friendly and helpful owner.

Only common sense that I should have taken picture before and after I asked the repairer to fix my almost New Swiss Watch. When it was returned, the original new white straps became blemish. I would have expected it to have been cleaned. The heart of the matter was the watch, a special edition confirmed by John Lewis partnership. They had the ledger, bless the young chap, to find from archive, from stock number to confirm the the special edition model number
I had asked the jeweller to confirm on two occasions. They insisted that it was a normal version. A good specialist would have taken pictures and would have logged on a ledger in the workshop for insurance purposes. Now I cannot claim under their insurance policy
There is no point to contact the police as it is not a lost property. But for all Richmond, Kingston and Teddington residents, I would take photos before and after when you use their good service. Ensure insurance certificate is available. Otherwise the onerous stays with us the consumer and not J Coutts.