Dr Patton and Partners, Park Road Surgery

Got better in the last year, and tend to listen more. I had an issue with a reference to specialist/hospital for my child a year ago, which was solved eventually (unluckily after she was hospitalised).

Clearly an extremely busy surgery and never seems to be organised. However, given how overwhelmingly busy the receptionists are, they always make an effort to be helpful. I have great appreciation for the amount of multi- tasking they do, so I've never taken any abruptness personally or considered it being maliciously rude. Overall, they are kind and helpful- just busy.

Medical staff are all lovely however some receptionists let the Practice down by their rudeness.

The doctors are wonderful; if it was a review of the doctors then it would be a 5 star review. The receptionists that I have encountered there however should probably be doing non-customer facing jobs.