Hotter Shoes Kingston upon Thames

I've visited a few times since lockdown ended, with my 80 year old mum. All the staff have been extremely friendly and helpful - I've never seen service like it! I'm always happy to look in-store, however their Head Office is only sending size 5 or 6 shoes currently, so that's great for my mum, but not me. That's not the fault of the sales staff, who are as frustrated as I am, as a customer. The staff always advise that I can order on-line, but I would rather try-before-I-buy. How can the staff be expected to make profits for Hotter if Hotter aren't sending the store a wider range of sizes? A ridiculous situation for all concerned.

I am always very happy with the service I receive from the friendly, knowledgeable and helpful staff - 10/10 - and I always leave absolutely satisfied. I do like the shop layout, mirrors and furniture; they're lovely and stylish. The look and feel of the place is far from an ordinary shoe shop. I am amazed at the extreme comfort and fit of Hotter's shoes; never have I owned anything so comfortable (I own three pairs). Wide fit shoes are also available which is great if, like me, you struggle to find wide fitting comfortable shoes elsewhere.

Staff very helpful will even order on line if they have not got your size. Bigger ladies sizes so hard to find but can accommodate here.

Love this shop. As I have big fat feet and can only find footwear to fit my needs here. Some of the designs are lovely, even for larger feet. But they do gorgous shoes for ordinary feet too. 😁

I went to this shop with my mum who was very unsure about what to buy, so she tried a lot of shoes. Blake was patient, attentive and very professional. Highly recommend to visit this branch! Solange

Lots of people enjoy the website and the mailings, but the shop allows the chance to browse in comfortable surroundings without hard pressure sales

My wife needed to replace some slippers bought on-line because they were too big. The Assistant dealt with it quickly and efficiently

Lovely shop. Becoming a rarity now. came from Stanmore because anything nearer had closed. Very helpful and attentive staff.

Fantastic specially the Male sales assistant,I went to buy 1 pair of shoes and I end up buying 5 pairs

Kind and professional staff who understood my creaky feet issues and were careful to make sure the fit was right. Delightful.

Recent visit very helpful but not pushy staff particularly David who had come down from north london to work well done to him

A good shopping experience. Place to come if your broad or wide feet.

I've previously bought some fantastic electric blue shoes here !!

Helpful staff and good choice of shoes and accessories.

Service couldn't be better, friendly, helpful staff, not making me feel I was taking up time. 🤗

Very comfortable shoes

Much improved & friendly staff.

Good customer service

Great sale on!

Miła obsluga duzy wybor obuwia.profesjonalne badanie stopy