Bank of China - London

An excellent experience at a high-standard modern bank.

The lobby was clean and tidy, with friendly and proficient staff who quickly handled the transactions I needed. If you're missing some documents, such as a photocopy of your passport, they'll copy it for you free of charge.

By the way, the air conditioning is comfortably warm in winter and cool in summer.

The nicest lady on reception gave me the exact forms I needed to re-activate my account, even showed me which boxes to tick, then passed me straight over to a colleague at the desk. She was equally wonderful and very efficient, everything done within 10 minutes. I cannot recommend those two highly enough. Very good experience.

The most caring and wonderful bank in London. I changed my bank address several months ago at this branch. I couldn’t even remember that I mentioned to the staffs that my card will expire at next year January. But their staffs were helpful and caring, they took my details down and they sent me a new card without me informing them. Probably I will forget to do so, to tell them to change a new card this month. Even sometimes they can get busy, they are a trustworthy bank! 🏦

It is quite common in London that appointment is required for some service like opening an account. Make sure to check the required documents and making appointment before visiting which may possibly save you some time to visit again.

I recently made an appointment to open an account. Before I went, everything was explained clearly by the staff on the phone, so that on the day I visited, I managed to bring all the documents as requested, and the account opening went so smooth. Excellent service, I would certainly recommend it to my friends.

Wonderful lady at the reception. I had a bad experience at the Chinatown branch, but she was an angel and told me exactly what to do which that man in the Chinatown branch could have done without me tracking all the way to Bank! Well you win some you loose some.

Thank you Jing Jing, very nice receptionist!
Good bank

What a ridiculously stunning building!

great !

1 bank bldg

遇到的几位工作人员态度很好并且有耐心，问题全部解决，整个过程很丝滑！而且狗狗友好，很意外很开心！

服务还行，但是开门时间写错了，是11：00-15：00

今早遇到耐心漂亮小姐姐，态度很好。