BWS Lucas (Alfredton)

Great range, easy to navigate

Good range and price

Very helpful young man who helped locate what I was looking for

Good prices

Pretty much the same as the average Woolworths liquor store anywhere in the country. Clean tidy ok not great range and reasonable pricing. Definitely not the place to buy fine wine, nor the cheapest place to buy boutique beers but it is convenient and well stocked in the items it Carrie's. All the same specials as the rest of the chain and staffed by people with product knowledge of around 6/10 on average.

Rude. Packed wrong order and then when I rang up to notify the Indian man working at this store on 26/1/24 at 930pm told me I’m wasting his time then hung up. Very rude customer service. This person needs to clearly check the orders that people are ordering through Uber eats and pack correct items as in actual fact my time will be wasted having to travel there the next day to refund! Extremely rude. Do not buy from this store and put your money towards a more customer friendly store! Only giving it one star for the sake of being able to submit my feedback!

Advertised as open until 8pm Sundays. I was there at 7.50, know exactly what l want but the rollers are all down and l can see the young man just standing behind the counter, head down texting away.

Completely dissatisfied, I know that case prices are available on wine, the same that they are available on beer, when I asked about this the clerk was completely unhelpful and when I asked to speak with someone more senior I was told that there was no one available and that any attempt to escalate my concerns would go nowhere. Then I was told that I was rude because I voicing my dissatisfaction at the lack of solutions being provided, which I take exception too. It is not rude to voice your dissatisfaction and it's not rude to ask to speak with someone more senior. Unfortunately BWS has lost my patronage, don't go there if you want customer service because you won't get any.