SUNA SHOES - Brookside

In love with my 2 pairs of Birkenstocks in the new design. The new range is fun and colorful, much like the service of the Brookside store.
SUNA SHOES! It’s heaven. Carmen was so good at fitting the right shoes and the whole store is just so nice, having your shoes fitted expertly really helps me as I often trip. I can’t even think of the right words to say for how great this store is.
I OFFICIALLY HAVE ANEW LOCAL SHOE STORE♥

Wonderful experience today at Brookside with Shirley buying Birkenstocks! She was so knowledgeable and patient with us whilst she chose new birks for my eldest daughter. Thanks so much! We will be back :)

I recently purchased a lovely pair of Birkies in Hervey Bay, when I was on holidays.
When I got home I showed them to Podiatrist & alas, I'd bought the wrong size for my foot & arch needs.

I reached out to Suna Shoes customer service, in the hopes I might be able to swap them for the correct size...and was contacted by the wonderful Alex who was a tremendous help. Not only was a pair located in my size, it was held for almost a week for me, so I could get there, to switch them.

And when I arrived at Brookside Suna, the lovely Charmaine helped with the swap & gave me some Birkies cleaning & care tips

I was not only blown away by the help I was given but by how they both went out of their way to make this transaction as painless as possible.

Will definitely be buying my Birkies from Brookside in the future

Thank you both so much!!

Charmaine and Shirley are absolutely beautiful awesome ladies so very welcoming and helpful. There product knowledge is outstanding and direction into the right shoe and fit is perfect! Nothing is a problem and everything is achievable! Great service all round!
Brookside Store your amazing and a breathe of fresh air!

What a fantastic store with a terrific range of shoes. Today I was pressed for time and my click and collect order wasn’t ready. I must admit I went in to collect my shoes before I got the phone call.
Charmaine offered to call head office to process the order faster for me. I couldn’t hang around as I had an appointment to make.
Charmaine gave me the store number and asked me to call her when I was on my way home and she would run my shoes out to my car!! Such amazing service. And might I say she did actually ‘run’.
Not only did she bring the shoes to me she bought out another size for me to try on in case I didn’t realise I’d ordered the narrow fit.
Thanks so much for your awesome service Charmaine. Such a pleasure to shop in your store. It’s not the first time Charmaine has gone out of her way to help me find what I need.
Suna shoes, you have a gem!

Suns shoes were super accomodating . I recently bought a pair of work shoes and they were amazingly comfortable, however they made an annoying squeak.
Suns shoes employee were wonderful in assisting me with Charmaine making person sure things were sorted quickly.
I can’t express how dreadful I was for the service and solution I received.

Id just like to give a big shout out to Charmaine in your Brookside Shop, we are located far from Brookside, so we were unable to go to the shop to collect shoes I urgently needed, Charmaine then mentioned she lives out our way and was more happy to drop it off at our house with no cost to us.

Thank-you Charmaine for the GREAT CUSTOMER SERVICE! Not everyday there is someone so helpful. Really appreciate it.

God Bless.

The girls at Suna were fabulous, I bought Frankie shoes, not comfortable, They changed them, ensured the new style was comfortable , so thank you.

Wonderful service. Charmaine was an absolute gem, she was so helpful with her knowledge of Birkenstocks. I will definitely shop with this store again and happy to recommend to other people too.

Charmaine was absolutely fabulous in helping us track down some Berkenstocks for daughter. We've been looking everywhere and couldn't find any. Charmaine found a pair in Mackay and is getting them sent down to the store for us to collect. Customer service that's above and beyond!!!!

Thanks

Had a fantastic shopping experience at Suna today 😊. My Podiatrist recently recommended I start wearing orthodics. Charmaine at Suna was so helpful, knowledgeable and friendly and helped me find several pairs of incredibly comfortable, lovely looking shoes that work with my orthodics. I would happily recommend Suna at Brookside for anyone needing supportive, stylish, comfortable shoes.

Shirley at the Brookside store was very helpful and patient as I tried multiple pairs and finally found a winner. Thank you Shirley. Appreciate your experience and helpfulness.

Thank you Shirley for your patience and care. You understood my needs and helped to find shoes that best suited me. Great service, warmth and friendliness; a really enjoyable experience.

Charmaine was absolutely fantastic helping me with sizing and advice and offering a solution to getting the right size delivered. Lovely friendly no pressure sale.
Highly recommend ! 😊

I received excellent service from Charmaine today, she was very friendly helpful and very knowledgeable about the product, I will definitely go back to the Brookside store to see Charmaine again.

Thankfully I came into Suna today, Charmaine was so great in helping me navigate my new Frankie4’s! Thanks!!

I love this place! Gorgeous gorgeous Charmaine. Been seeing her for my Birkenstocks for years. Love.

Thank you to suna shoes Brookside.My order was delivered safely, and my alegria shoes are amazingly comfortable.
Great service always.

Charmane at Brookside was very helpful and cherry. Would def go back, as this was my first experience there.

Up from Melbourne but Charmaine was fantastic and now have to make room in the suitcase