Original Mattress Factory

A huge shout out to Natalie for her amazing and professional customer service. She listened to my needs and directed me to a few mattresses gave me the time to lay in them, making me feel very comfortable. Purchased the perfect mattresse.
Delivery boys were fantastic as well. On time, professional & friendly.
I have had the best sleep this week.. feels like im floating on air. Overall service 5 star plus excellent. Thank you OMF team ;)
Joey

Our second mattress from here and it arrive today. Super excited to go to bed tonight and sleep. Talia was awesome when we were trying to decide what was best for us and spared no effort in ensuring we were happy with our purchase. Her friendly manner and knowledge exceptional.
See how it goes for next 30 nights.

Purchased a new mattress and bed base from Natalie and the team at OMF Castle Hill, excellent service and very grateful for their help. Natalie also helped me organise a replacement bed base due to some damage on delivery - was able to get this sorted out promptly and hassle-free. Couldn't recommend OMF Castle Hill highly enough!

I was very happy with the friendly service and helpful advice. I bought a OMF mattress at a good price. It was Mattress in a Box which fitted in my car so no delivery fee or delay. I've been very happy with the mattress.

Natalie the sales person was wonderful very patient with me as i couldnt make up my mind . Anyway i finally chose a mattress and got a very good price. Very happy with the service and i would recommend.

Great experience shopping at OMF Castle Hill. Talia was a great help, got us a great price and looked after us.
Quality and comfort of the mattresses is very good. Would definitely get all mattresses from here in the future!

Can I buy another star or two please???
Visited Talia at OMF in Castle Hill (in the home hub)
After discussing both of our sleep needs in detail, she actually showed us the perfect mattress for us. Then was very patient whilst we looked at every mattress in store giving us great knowledge on each one. We kept coming back to her original suggestion....and on just waking up for the very first time sleeping on her suggestion/our pick... I am more in love with it!
Customer Service = Friendly, knowledgeable, humorous and patient
Delivery = Quick delivery (we were expecting 3-4weeks and came in under 1!)
Pricing = Perfect
Customer care follow up = prompt and delughtful
Delivery guys = friendly fast helpful careful and respectful
Mattress =amazing heavenly cloud with firm support and no partner disturbance (and partners rolling didn't wake me once!!)
18stars out of 5

Awesome service! Thank you Natalie and Alice for accommodating and answering all my queries. I was only supposed to buy 1 Queen mattress but because I enjoyed talking to you, I bought another double mattress.

I just returned to buy a new mattress from Talia at Castle Hill. I was impressed that she didn't pressure me the first rime I came to the store. I went home with a quote and information on the bed I was looking at on tbe reverse side. She was friendly and professional and really looked after me.

Natalie was very helpful in the process of purchasing a mattress. I found the range of mattresses available at OMF to be reasonable and of high quality.

Amazing team, Natalie and the team were awesome.
Spent time with my son to make sure his mattress was right for him and Super helpful
Recommend anytime

Purchased a double bed for my disabled adult son. Service and advise excellent, ladies at Castle Hill were amazing. Always have and always will buy my mattresses and bases from OMF as the quality of their beds are second to none. Best in the business!

Talia did an awesome job of helping me find a new mattress and frame, that is a good fit for my back problems and budget Would highly recommend Talia and the team at OMF Castle Hill.

Purchased a double and King Size Mattres today at OMF Castle Hill. Alice was the lovely lady who advised us on which mattresses would be best based on our needs. Alice was amazing, knowledgeable, professional, friendly and gave us the best customer service experience we have had in a very long time. Would highly recommend going to OMF before bothering to go anywhere else. Alice and Natalie were awesome. Thankyou Alice and Natalie for making our experience pleasant. We were glad we could bring some fun and laughter into your morning. All the best Ken, Virginia and Kerrie.

Talia was excellent in helping me and my partner find our new mattress. She was very attentive in listening to our different requirements for a mattress and directed us to the perfect fit! Would highly recommend Talia and OMF to find your new mattress.

We went and visited here looking for a new mattress. The service by both the staff was unreal and very happy. Ended up looking and purchased a mattress from here. Great value as this is my second mattress from OMF. Would highly recommend.

Alice was absolutely delightful. So patient and knowledgeable with her products. Thank you Alice 🥰

Talia was incredibly helpful and gave great advice. Very happy with the service

Suurena was amazing!

I called a few other places (where I usually buy) first and everybody acted like they didn't have the time of day. I then called OMF and Suurena answered.

He took time to listen to my requirements for a king matress and let me know my options while explaining the differences and answering my questions.

Once I picked one on the phone, I then visited the store where he was also there and showed me the matress I picked in detail. Sold me the matress, a protector and helped load it in my car.

10/10 service. Was very ferindly knowledgeable an had top tier service.

Thanks Suurena

Will definitely be coming back when I need a matress and will be recommending to friends!

Talia was super friendly and helpful at finding a mattress that suited both of us - plus, she entertained us with an amusing sense of humor!