The Good Guys Melton

My son and I needed new phones and were initially going to shop elsewhere until via the internet The Good Guys offered us a discount off the particular phones we wanted to buy. We chose click and collect and it was very fast, well within the 2 hour limit suggested. We had to return a couple of hours later as we didn't realise the Samsung phones we purchased didn't come with a charger plug (only a cable) and the young lady, Dani C, remembered us from our first visit earlier in the day and was so helpful offering us an additional discount on the two plugs we chose. Very impressed.

They've really mastered the art of customer service! Having knowledgeable staff who are eager to help and a wide range of products can indeed make for a memorable experience. They go above and beyond to ensure customers have a positive and fulfilling experience.

They have the best customer service. I went there quite few times every time we got best deals firstly we bought haier refrigerator and got the best deal the salesperson was a nice man and explained everything secondly we went again for tv we bought lg qned 75 inches with speakers excluded and boofer and the sales person name Rajwinder Kaur was a experienced lady and explain us everything and we ended up got a good deal and third time we go for small purchase which was coffee bean grinder you can say small spice grinder and there was lady on the counter on 22.05.2024 served at her best 👌 looking forward to go again there excellent staff

I just bought a house in Harkness and buy almost everything from Good Guys Melton store. I’ve seen really welcoming and helpful faces. Specially thanks a lot to ‘Steve’ for yours efforts to describe everything and gave me good offers too. See you soon guys🤞🏼

Bought a vacuum there and I wasn't happy with it and they made the return process really simple and quick

Wonderful service from a beautiful young lady named Gunchan she went above and beyond to explain everything to me thanks for a great experience

Thank you for the fantasic service from the lady that servered me sorry i did not get her name but again thank you i am a regular customer and also all my family we buy all our goods from the good guys

New washing machine. Delivered professional got updates and tracking. Had old machine taken away and new one unpacked and installed for $30.00 well worth it.

I want to share my experience at Good Guys Melton today (3 September)...I want to appreciate the commendable customer service provided by Issac. The product we were looking for was showing in stock but was no where to be seen. Issac actually located the product which was up high on the shelf in the other corner of store. He could have easily lied that its not in stock or he cant find it or any excuse. But he used the forklift and removed the product from the shelf. He was very polite and patient to talk to..Employees like him are worth the appreciation. Thank you Issac

Dani on front counter is a gem. Extremely helpful and to the point. Happy with purchase :)

Brilliant customer service makes us became a regular customer.

My personal experience, this store was very helpful and easy to deal with.

I have done a lot of shopping here and there service is friendly and helpful...
Even when I had to return a cordless vacuum the lady at the front counter was more than easy to deal with and willing to have a laugh and make you feel like it wasn't a problem. Great work 👍

Good Guys Melton is a great store with excellent customer service. We were served by Indu who is very kind and courteous Indu gave us an excellent deal for a free standing cooking range, range hood and a dishwasher with an outstanding price would greatly recommend this store. They have an outstanding store manager Trevor who is very pleasant to deal with.

Thank you to Nina who helped me during my visit. Came in to buy a coffee machine however didn't know much about them. She was very informative and knew her products well. Very efficient, professional and very happy with the customer service she gave us. Highly recommend anyone who wants to buy anything to seek for Nina.

Had a great experience with online ordering and the help from staff member Jordan. Bought a fridge, microwave, washing machine, dryer and dishwasher. Great with price matching and ensuring I was getting the best deal in the market. Delivery blokes were super nice to my folks and products were in perfect condition. 10/10

Absolutely love the 50inch TV we bought today great picture and perfect size for our lounge. Love our Chrissy present and the service was spot on!!! Thank you Good Guys

I have always had a good customer experience at this particular store. I recently bought a few products through Kylie, who was very professional and helpful, please let her know she is doing a great job.

Went to pickup item it couldnt be found after a thorough search the manager came up and said further searching needed to be done. He could not explain what had happened and instead of making up some ridiculous story he gave us the truth. Very very refreshing and gave us far more confidence in the Good Guys at Melton than any other retail store we have been too. Our goods turned up the next day. Great work guys and thanks so much for the refreshing straight forward truth

A huge thank you to Gill and the team at Good Guys Melton. Gill hooked us up with a new fridge, his product knowledge is unbelievable and customer service nothing short of amazing!
Old fridge was taken away and new one in place in less than 24 hours of ordering. We won't buy appliances elsewhere! Thanks again!