Westpac Branch Burleigh Waters

I went in today to get some help with my travel money cards and money that I sent to the wrong account and the service was amazing! They were understanding and promptly helped me. They even gave me birthday chocolates which was so kind. Thank you for the great service and help. I didn’t catch the name of the lady who helped me but she was very helpful. Thank you!

Only Westpac for miles.

Setvice is great. Convenient easy access.

They get the job done.

Google says open 24 hours "confirmed by owner", this is not correct.

I issued a card through westpac bank. I waited 3 weeks for a phone call
But australia post never delivered the card
I called up 3 times then had to travel to the bank to reissue another card.
Westpac said that they don’t have a tracking number and they don’t have a policy for tracking mail that has been lost so I have wasted my time traveling to the bank twice.

WESTPAC- BURLEIGH WATERS BRANCH . NEVER REQUEST TO HAVE AN INTERNATIONAL TRANSFER completed
at this branch. Worst service in my 26 year Business Career. I spent over 2 hours standing at the counter waiting for incompetent staff to advise me that there are a lot of scams active ... DAH !!! I am a professional importer by trade and have been sending money to these same manufacturers for over 25 years. I dont need to be told where I can send my own money to . Give the advice to a senior or someone that needs help and leave my industry alone . How on earth can we keep business going if two transfers become a nightmare . AVOID WESTPAC Burleigh waters. I went straight back to office and just used my card to send the money . My order is now being shipped .

Attended branch to bank a cheque and ATM was down then waited in line for 20min while one staff member showed another how to take a photo on her phone then the other staff member was trying to confirm a customer's details and kept entering them in incorrectly resulting in having to start over. I eventually left. Noticing on my way out 4 other staff members sitting on their computers in their office with no customers. Absolutely hopeless branch.

Bernadette in this branch is a nightmare to deal with. Doesn't listen to the customer, speaks over you and needs training in both banking and customer service.

Worst westpac branch ever when it comes to customer service , after being with westpac for that long I decided to move to NAB .

Lots of double handling & wrong information given