The Athlete's Foot Pacific Fair

My wife was served by lovely Angela. She was amazing, helpful, and provided many options. Highly recommend this store, when in area, drop in and ask for lovely Angela!...

Great staff. Very knowledgeable and honestly here to help you. Brendan and Kieran are awesome. It's refreshing to experience real and genuine customer service. Thanks guys.

Called into the store today after being at several other shoe stores in the shopping centre today. Owen was my sales person. His level of service and attention to finding the right shoe for me was exceptional. It was a nice change to actually receive real service and be met by staff that actually wanted to be there to cater for the customers.
Can’t recommend Owen enough for his efforts today and we will definitely be back as the other team member Rebecca who was serving someone else seemed just as engaged with her customers. Good job guys. Congratulations

Had a fantastic experience with Owen, who took my partner, a novice runner, through the whole fitting process. I’ve been to a few stores in the past for advice and he was by far the best service! He was knowledgable, and had an expert familiarity with the products. He came with great advice and experience as a runner, and was brilliant to chat to.

We felt really sad to not go through with the purchase of the shoe Owen helped us narrow down to, but it was purely down to a lack of colours available in stock. When a customer feels bad for not buying something, you know that the service was great.

Thanks Owen, and good luck in the GC50!

Had knee replacement plus spine issues due to car incident. Advised to get decent walking trainers at Athlete’s Foot. Great knowledgeable staff.

Great service, no rushing they took great care of us

Fantastic customer service by Joe, he assisted me in finding the perfect pair of shoes, taking the time to understand what I was looking for and providing valuable recommendations and knowledge. Highly recommend this store.

Rebecca's service was exceptional. We left with the best fitting, most comfortable walking shoes, running shoes and sandels. Great job.

I am incredibly impressed with this business. The sales and more importantly after sales service is exceptional. The shoes that I purchased developed a fault after almost 6 months and Athletes Foot gladly replaced them! I am absolutely delighted. Thank you Rebecca.

Been coming here for years. Always get great service . Today my son and I saw Joe & my son who has special needs was made to feel very comfortable. Joe was so helpful and accommodating. Thanks for the great service Joe! Exceptional .

Staff at this store are friendly, knowledgeable and really look after you. This afternoon I was served by Rebecca who told me that they would be happy to still serve me close to their end of trade as I was at work myself & desperate for new supportive work shoes and did not want to hold them up from closing. Thanks again so much for your service and recommendation on the different styles I tried on, I don't shop here often but also had a pleasant experience August 2021 last year when I brought my father in to be fitted with some new shoes, which he loves to wear. Will be back for sure, highly recommend :)

Great selection of footwear and top service by the staff.

We were served by Jasmine today and she was fantastic - she fitted both my partner and I and showed us some great options. As we were travelling and our luggage is full we couldn't buy in store but have bought online.

Shopped here a few times, great quality stuff, good staff. Most recently Rebecca helped me and she was an angel

Great service! Went in there this afternoon to check out some new Hoka one ones and the guy was super helpful and had a lot of knowledge on what I was after and what other alternatives I might be interested in. After taking me through a bunch of models he was happy to order some in that had sold out for me to try out. It’s great going into a store and the staff know their stuff.

Had a great experience at the Pacific fair store.
The woman serving my partner and I (I think her name was Megan) had a lot of knowledge about the products and was incredibly helpful.
We will do all of our future purchases at this store with the lady who assisted us.

Spoke to a lovely guy for 20 mins about how they assess what shoes you need for what reason. He never spoke down to me no matter what question I asked. Very, very good customer service.

Thanks to Jazmine for her excellent service. She was very busy serving 3 customers at once but always acknowledging you and apologising for the wait and offering excellent advice.

I had the best experience at the Pacific Fair store. Meghan looked after me and knew exactly what l needed. After the scan and walking test she brought out 3 different brands of shoes based on what my foot requirements needed and nailed it in the first pair.

Her knowledge and customer service was exceptional. They offer a 30 day fit replacement, l did have to go back and go down a size in the shoes and it was done as quick as a flash. I would totally recommend this store and if you are luck to get Mehgan then you won't go wrong.

I recently ordered a pair of Saucony speed 2. No stock in store at time of purchase. Store staff member found stock in the Tweed store, about half hour down the road. I ordered them on the Monday. I called into the store the following Sunday, the shoes had still not arrived. The staff member apologised & offered to deliver them to my home when they arrived. Disappointing but sometimes these things happen. That same day I received a call that the shoes had arrived in store. The very polite staff member Rhiannon delivered the shoes to my door within hours of me attending the store. This is a great example of turning a problem into an opportunity. Even though I didn’t get upset, the store identified the problem & fixed it & then some. This is a perfect example of “old school” customer service. Congratulations to all the staff involved on a job well done. You have definitely won my business.