OZ Design Maroochydore

We are so impressed by the outstanding customer service we received from Vicki last weekend! We needed dining chairs urgently after been let down by another retailer and Vicki arranged for us to collect the chairs immediately.. plus the chairs are so comfortable and look amazing in our new house! Thank you Vicki & the other 2 staff who also assisted (apologies I didn’t get their names)

Have bought a few custom made pieces here and was very happy with their quality and finish. A lot better than many online furniture stores, cheaper half the time as well and even actually made in Australia.

The staff are friendly and help with fabric choices. Wait time about 4-8 weeks. Will take about 30% deposit on ordering.

Ordered new chairs and side unit and received within 2 weeks! Staff were great and I'm really happy with the quality and service, thank you.

Beautiful pieces and the staff were super helpful. Jo was fantastic, she walked me through the whole process and even offered to send quotes for future pieces she knew I’d be interested in. Thanks heaps guys!

Excellent store with great variety of furniture. We bought a few items from this store and the staff were wonderful and very helpful.

We always find what we like there. Great coastal style.

Very happy camper.

The assistant was so helpful

Upmarket furniture

Great range of furniture and homewares. Staff are super friendly and willing to help.

Family and warehouses, ya, kids go wild, great time

We’ve always previously used the Helensvale store with no issue.
We ordered an entertainment unit which showed as available in stock in 3 stores. One being Maroochydore which was closest to us so we ordered online noting the website was in stock. Called to arrange pick up and was informed very rudely that NO stock is kept at the store and it would be sent from Sydney in 3 weeks (Which is fine, but the website didn’t allude to this) and I have no problem waiting if it is explained nicely, not with an extremely rude tone. Was told to call back when I get notification it had arrived.

Once this happened I called to make a time to collect which was a Sunday and again rudely told no pick ups on Sunday.

Tried again the next Saturday and was able to collect with no issue. The item was fine and arrived in good order, it was mainly the condescending way in which I was spoken to on a number of occasions.

Stylish and attractive furniture. The staff at this store were wonderful to deal with and tried hard to accommodate our needs. I also had reason to contact OZ Design head office on another matter and found them to be helpful and easy to deal with.

Thank you to Oz Design who restored our faith in their customer service who will now replace our side table that had split. Our criticism was no reflection on the staff at Maroochydore who were always helpful.

Poor customer service