Mimco Macquarie

Excellent customer service. Went into this store with my daughter to purchase a Christmas gift for her. When the specific colour of the bag she wanted was not in stock at the store, the Manager Debbie together with her work colleague Erica, went above and beyond to assist me in finding the one my daughter wanted. In addition, the Manager Debbie was kind enough to describe some of the features of the bag we weren't aware of, making the product more appealing and practicable to purchase. Both staff members were very professional, friendly and helpful. Very impressed by the great service and great products.

Very nice girls , fantastic customer service ,
So happy with my purchase .

So helpful!
I was here to find a present for a friend and they actually looked up her account and prevented me from buying something she already had. They gift wrapped her present too so I was ready to go.
Happy friend and happy shopper :)

Fantastic staff, great service and nothing was a problem. Even with the 4 or 5 changes of mind from my wife and daughter.

Staff are lovely 😊

I experienced this store as part of a click-and-collect experience. What made it all fail for me was that on the same day - the day prior to the day we went to pickup the click and collect purchase - we received in order an email to the effect that the order was delayed - and then, an email to say that the pick-up was ready. As we were anxious to secure an item (as we were gifting it) the delay email had us choosing a different product from another store (only to then get the "ready for pick-up" email on the same day).

I must say, not a pleasant shopping experience. The store manager was rude, pushy, hostile and bordering on aggressive with her 'customer service' as I browsed the store. She also would not accept 'no' for an answer, when asked if I wished to sign up for store membership, as though it wasn't a voluntary thing and badgered me to the point where I was about to walk out of the store midway through purchase. Some interpersonal skills training would not go amiss here! I will definitely be avoiding this store always.