Valley Plaza Medical Centre - Victorino G

Doctor sorani is a great doctor

First time visiting this place, they have so many unused rooms but refused to supply one for breastfeeding!!!!!!!!
Doesn’t seem brilliant welcoming
I increase the stars from one to four although I had one and half hrs waiting as the doctor looked good.

I had to see a doctor badly and I was having an emergency. My bladder was hurting really badly and they couldn’t just let one 11 year old in just because they don’t accept new customers. This is the last time I will ever be here and I DO NOT recommend this medical centre. Your better off asking your parents for advice. Warning⚠ FO NOT COME HERE.

Pls I wish there was a NO STAR rate. Used this place for years only because it’s local but pulling the plug now cos they will never CHANGE. Rude and unprofessional customer service. It doesn’t end there but with the doctors also. If you also call for an appointment you get put on hold straight away for 5 min+ while they answer other calls. Don’t botherrr

This is the last time I'll be back on this medical center..

Doctors are not accomodating at all... they make you feel you show up in there and making up your signs and symptoms and the atmosphere during consultation is like I'm wasting her time😓.Felt like I owe them anything or I'm disturbing them for seeking medical advise. I don't abuse the system I live in Australia for the past 13 years and it's my 6th times using the medicare. I don't go to GP if I don't have to.

Booked online and made an appointment as a new patient. Turned up for the appointment and was told they do not take new patients. Left.

Terrible customer service. Receptionist Rude and not helpful. Have been trying to book in for days with a doctor that doesn’t allow pre booking. Received a letter to book regarding abnormal results from a test but unable to book and never available.

Never going back again 4 people infront of me took over 2 hours still my name wasn’t called, I checked twice how many infornt, reception told me I’m next and another 40min went by. Waste of time

DO NOT SEE THIS DOCTOR, especially if you are special needs!

My sister is profoundly intellectually disabled and has been since birth. He has been her family Doctor for years.

We took her application for a mobility parking permit, so that we can drive her to medical appointments etc. He charged Medicare and took the form. We heard nothing for over a week and when we went to collect it, they were very rude, implying we were being pushy-over a week to sign a form, I don’t think so!

When he eventually did sign, he said on the form that she only required the permit for 6 months, as if her brain damage will be cured miraculously in that time.

The RMS would only give the permit for the 6 months indicated by the incompetent Dr Sarani. Now the process has to be repeated in 6 months, by her already over stressed carer parents.

This Doctor has no empathy for the most vulnerable
in our community. Shame on you Dr Sarani...

Slow with wait times sometimes exceeding 4 hours. Also has incompetent doctors. One doctor you cant even understand even though he is speaking english and another, a woman who was telling my mum how much she should watch out for me because i am Muslim and she isnt. Dont go there.

The staff need to be sacked . They have no people skills ,zero .

Very rude reception staff.
Cut you off when you are talking.