The Good Guys Loganholme

A huge shout out to Jack at loganholme, he was amazing, he was super helpful, very kind, patient, and a delight to work with. You could tell that he really cared about the customer experience! Def deserves a recognition! Thanks Jack!

I was at Good Guys Loganholme today, 1 May 2024. I found Adam to be very knowledgeable and helpful when explaining various features and differences between the dishwasher models I was deciding between. I would highly recommend based on today's purchase.

Was in store today (Sunday 24/03/24) with a few questions about Soda Streams etc and was served by the delightful Jennifer H who was a lovely, friendly, knowledgable member of staff. Your level of Customer service is the main reason I keep coming back here time and time again. Thank-you Good Guys.

Great delivery service. Ordered Bar fridge on line late Friday afternoon. Delivered 3.00 pm Sunday by Pascal. Lovely well mannered and very helpful young man. Highly recommend.

I am a long-term customer of this store - in simple way all my appliances / TVs are from this store. So far experience was great but this time it has been a big stuff up. Ken and Adam are great bloke, they did give me an excellent price and trusted service. Adam called me to give me free installation for TVs as they came up with the deal otherwise, I wouldn't have known about it and refunded my money for installation. But ... not sure where it all went peered shape regarding installation. My TVs were to be installed today via Hook Up guys and to my surprise it was not on their list and informed me the web work order for installation was cancelled on 24/11 by good guys. So, it became my problem and had to call Good Guys admin team. Next installation date available was 29/12. I asked them to check another vendor and they booked me with hang my TV guys for 20/12 (as this is what was showing up on their system). They advised me to call them to confirm this. Hang up guys said they can't do it on 20/12 and earliest available was 27/12. So, what was customer's fault? When I asked Good Guys why the work order for installation was cancelled - they said they can't tell why! This literally has ruined my Christmas plans - not going on holidays anywhere and whole idea was to just spend family time together, watch movies - kids on school break and were eagerly waiting for 2 TVs to be installed. Sorry guys, not done. All years of trusted loyalty has gone down the drain.

** Editing my review ** – just for one person Ken. Normally he gives me follow up call. He called me couple of days ago and I told him all about this. He was very apologetic. But not only this, he went out of the way to arrange private installer, paid him out of his pocket and got everything done in 2 days. I do hope Good Guys reimburse him for his expense. Rare to find people like Ken in this world. Mate, as said you are like Santa to my kids. They can enjoy their holidays now. God Bless!

Was assisted by sales professional Kai, was eager to assist and has great customer service skills. He mentioned he was only 5 months into the job. Great asset to the loganholme team. Keep up the great work Kai

I was trying to decide between 2 mixers and the amazing Alicia went above and beyond to help me and even asked for pictures of my kitchen to help decide on a colour. She is amazing and I will not shop anywhere else now. Thank you Alicia. You are a superstar

We went to the store today to buy an electric oven and had the best experience Adam was very helpful explaining the difference between ovens and the way they are wired, booked the electrician to install.
His experience and knowledge can’t bought Very grateful highly recommend

I have received the best customer service from Alicia at Loganholme on every occasion, regardless of the product I've purchased. My first interaction with her was by phone, as I was enquiring about a small heater for my Mum. Her phone manner was exceptional, so I drove past my local Good Guys store, in order to purchase it from Alicia.
Her product knowledge is great, she is patient and nothing is too much trouble.
She is such an asset to the store and I won't shop anywhere else now ! I have since purchased more items from Alicia, a coffee machine, washing machine, TV and most recently an upright freezer! Thanks Alicia for your amazing customer service!

Nice layout. Took a while to get staff assistance but once I did, gentleman was helpful he Even discounted an item I purchased without me prompting for it. Will use them again

I have found them excellent very helpful when I have had any issues with anything

We have recently visited this store and had a great experience discussing our needs for washing machine, fridge and TV by Karen. She recommended products, we felt well informed about the choices we ended up making. Store is well presented, easy to find things with good service. Will be coming here for our electrical needs and of course prices were good too!

Always have what I need in stock, friendly service, well presented store and do good deals on larger ticket items. Very competitively priced.

Very great business area, could find electronics here

One of the biggest good guys in this area. Lots of products and parking. Easy to find .
Staff's were really professional and helpful.
Good guys always have affordable and quality products.

Amazing 10/10 customers service specifically from a girl I believe her name was Jess. I went in there to get a TV and washing machine and left with a TV and washing machine. ~Jess explained everything very well.
Everyone that worked there greeted me with a wonderful smile on their face.
The boys in the back were very helpful getting my stuff into my car and were very welcoming.
I will 100% be coming back :)

Thank you to Kenneth for helping us with our Robot Vacuum/Mop purchase, as well as last time when we bought a Dryer. He was recommended by another previous customer and the reason we went out of our way to go to TGG Loganholme. Both times he was professional, helpful and knowledgeable. Kenneth made the shopping experience so much better and easier. Will definitely come back again next time we need anything.

Great store, really love the leadership team. Gave me a really good deal and would suggest to call them first and ask for their best price. Worked for me

jennifer was amazing! came in with a concern about a late order & she had it sorted promptly, she is personable & enthusiastic & we will be asking for her on our return!!

Just want to thank the team that helped me today.
I don't normally review big retail stores but my experience was excellent thank you 🙏