Original Mattress Factory

Had an awesome experience today buying a King mattress. Emily and Sue were very helpful, knowledgeable and kind. They helped guide us based on our preferences and we found a great option. The rang available is great and the store is clean and calm.

John & Emily, thank you for your amazing customer service 10/10.
Made my purchase easy and quick.
10/10.

Absolutely energetic and helpful team there in OMF. Especially, Angie is such an enthusiastic and super friendly staff there. Big smile and high energy, so engaging. Had wonderful shopping experience. Highly recommended.

What an amazing OMF store Angie was amazing she made what was a hectic day so much fun and she helped my girls to pick the perfect mattresses. She treated them just as much as customers as me. They loved learning about the mattresses and they loved that she spoke to them about what they wanted. No other mattress shop gave them the time of day and would only speak to me. Thank you Angie and Emma you guys were amazing full of knowledge, super helpful and lots of fun.

Angie what an absolute legend went in looking for spare beds and mattresses for my house and we got to talking and i told her that i was getting adjustable beds for my bedroom she went on to tell me OMF have them too but i told her i was going to get them from the original company i go them from. She said no dramas and asked if there was anything I didn’t like about the ones i had, before i knew it i was trialling the OMF one without a hard sell in site just honest information answered every question i had. I asked her to get out minimum of two of the new mattresses for the adjustable beds so i could get the right one for me and my husband, none of this was a problem for her she just said theyll need time to inflate to get the best possible feel add i said no worries ill bring my husband back to test. When i rang to confirm coming in another young girl answered the phone and told me that i was only getting to try one of the mattresses and that she had got a medium out and that would have to do as she was not pulling another one out. I explained i had serious spinal injuries and was not going to spend 2k+ on a mattresses I couldn’t test she told me “well i could try the one instore or go to another store and try it there” i had already travelled 45 minutes to get to MacGregor and frankly only wanted to be served by Angie. At this stage OMF nearly lost the sale but i decided to go back when Angie was on and I'm glad i did, both her and John were more than happy to get me down the soft to try reminding me it did need 48hrs to fully inflate for optimal comfort. Due to excellent non hard sell salesmanship (which would have lost me) Angie’s excellent can do attitude changed my mind from my original adjustable bed company to OMF. Angie you are not just an excellent salesperson but an amazing human being who took the time to understand my pain concerns and need for absolute comfort. John was also excellent didn't try to set over Angie to take over the sale but was there as an excellent wingman to answer any really curly questions i had. This store and Angie and John are phenomenal if you need the perfect mattress and want a fun time finding it definitely go in and see Angie and John they’ll help you find your dream bed.

Angie is an absolute legend. She helped me build a great understanding of what is available and which mattress would suit my preferences. She went above and beyond in her customer service. Highly recommend!

Angie is a great sals!!!! She is a very good salesperson! They are patient, attentive and very considerate and friendly. The products in this store are also very practical; the prices are reasonable, highly recommended! Five stars!

OMF stands for OMG awesome for us.
We went and walked out the same day with exactly what we wanted and then some.
Angie was simply AMAZING!
We had a budget and Angie made it work to ensure we got what we wanted and more, walked in wanting a new mattress and walked out with a new full ensemble with memory pillow and top range protector coming in well under our budget, she went above and beyond to see to our needs and that very same night we were sleeping in our new bed. Can’t thank her enough and the bed is so awesome, we have never had a bed more comfortable. Highly recommend OMF as a first stop when looking for a new bed!

Lachlan was an absolute legend to work with in getting me a new mattress. Told me everything I needed to know without pushing anything unnecessary on me, and was super down to earth in a way I really appreciated. Quality and prices were also really good and the flexibility with trying stuff out and exchanging was exactly what I was hoping for. Couldn't ask for a better experience 👍

Angie was easy to work with and made our experience easy. Gave us a great deal and same day dispatch

Amazing customer service and super quick. John took care of us and recommended the best mattress based on what we wanted and within our price range, super insightful on the options provided. Overall i’m really happy with my experience and I’m excited to get my new mattress delivered!

We bought a mattress 2 years ago, loving it. Bought a few more today again.
Lachlan is the best sales person.
Highly recommend!

Thank you Angie and coworker for your next level sales skills. It was a very laid back experience with top notch advice highly recommend.

Fantastic customer service! I made an error in my website product colour selection and didn't realise until the day before the item was due for delivery.I rang the Macgregor store to try to fix the problem.Lachlan was incredibly helpful in arranging to stop the imminent delivery, return the incorrect item and order the one I should have selected originally. He went above and beyond-this level of service is great at any time but particularly at the beginning of January when a lot of businesses are shut down or short staffed! I couldn't have asked for a better outcome.Thank you

Emily and Lachlan did an amazing job finding the right mattress for me. Very friendly and knowledgeable.

Angie is absolutely awesome to deal with! Fantastic customer service.

Great quality mattresses, Lauchlan was very knowledgeable and friendly and gave us the best prices available. He helped save us time by recommending the mattresses that met our needs. Initially bought one king mattress and returned for another two mattresses, so we ended up buying all the mattresses at home from his store and we were very happy with our purchases.

Was greeted with warmth and supported along the decision making and have bought great quality bed package with ease

Angie is the lady we met in there and omg she is amazing!! It was closing and she still went out of her way to help us with two mattresses! What a legend !! Customer service isn’t what it used to be Except here with Angie!! Got to love the old school
Ways!! Thank you for your amazing assistance and help !!

I was pleasantly surprised with a big range of quality products 👌. I almost tried them all, and even having my primary school-age kids trying some mattresses and giving me their thoughts wasn't an issue at all.
Expert advice and one of the best buying assistants I have met while mattress shopping. Pressure free shopping. Thanks Lachlan 🍻