AT&T Store

Customer service is always a hit and miss anywhere you go, but today I had the pleasure to work with Ty! Let me just say, his assertiveness and knowledge was top tier! Not only was I greeted within a minute of entering the busy store, I was helped not even 5 minutes after. He was fully transparent with what I needed for my account to get set up correctly, and helped me with swiftness! All while carrying on a friendly conversation to fill the time. I greatly appreciate his patience and his understanding in my electronic and plan needs. He was even helpful enough to put my screen protector and case on.
His outstanding service deserves to be recognized and commended, thank you for such a pleasant experience!

I was taken care of as soon as I walked into the door. The staff were amazing the manager was amazing. I had one of the best visits since being a customer for 6 months. This was the best store I've been to thus far. The transaction was quick as well as the whole process. Thank you !! Way better than T-Mobile ever will be that's for sure.

I had Jake and he did an absolutely amazing. He answered all my questions and found solutions that would work for me. He check on me multiple times while waiting on my apps to transfer. Definitely ask for Jake!

As soon as we walked in the rep, Jacob, immediately got with us. He sat us down and went above and beyond for us. Any issue or problem that came up, he found a work around. He gave us honest feedback and advice on choices and made sure it was a deal that worked for our family/budget. When the store was out of stock for the phone I wanted he apologized and found a solution to get what I wanted. I normally hate the hassle of getting an upgrade or new phone. But Jacob made it so easy that it was almost enjoyable. He was very personable and relatable on top of being easy to work with.

Frank took great care of us. He was very knowledgeable and friendly. He offered assessories and insurance but didn't push and let us make our decisions. We were in and out in a timely manner. Great service!

My husband and I had been with Verizon for years and decided to see if at&t would would have a better deal for us. Not only did we walk out with a much cheaper plan and all the new things...but our at&t representative Rosa was amazing! She took her time with us despite being super busy and didn't make us feel rushed or pressured at all, and made sure to check on promotions to help us save some money (which is a huge win these days). She laughed and joked with us and made the whole process seamless. If you find yourself at at&t, I'm sure all of their representatives are great. But do yourself a favor and ask for Rosa, she will take great care of you!

I just want to say that John at the Joplin store did a WONDERFUL job helping us get a new phone AND most importantly found that we had been paying for insurance on our phones that we NEVER ask for. My husband mistakenly complained about the insurance issue on John’s review! It was not his fault. The complaint is against ATT Corporate!! They are to blame!! I think they owe us money for the months or years we’ve been over charged. Please don’t blame your worker who is doing a great job helping people save money and want to stay with ATT.

Visited this store to resolve several disconnects in multiple accounts on behalf of my elderly sister. Her accounts had been handled by her husband who recently passed away. He probably could have made sense out of them, but neither my sister or I could. We worked with Ty and he was INCREDIBLY helpful, patient and understanding. He didn’t just pass us off to the on line help desk, and took the time to really understand and fix our problem. We left the store saving money and completely satisfied. AT&T - this is the kind of employee you need to keep and reward!

I have visited AT&T twice, in two days, with two entirely different outcomes. John is the man, and if you want your service to be handled appropriately, ask for him. We went in as TMobile customers, and all left with new IPhones and new and improved service. Definitely recommend seeing him, to ensure you get to utilize all of AT&T’s benefits to the fullest!

I’ve been an AT&T Mobile Customer since the very beginning of them entering the mobile market. The location in Joplin, MO on Range Line Rd is by far the best I have ever encountered throughout the years. Every time I have visited this location I receive exemplary service. This level of service is rarely found in any retail establishment these days. Hats off to the Management of this location. I highly recommend this location as well as “Jacob” for the best Customer Service experience.

ZACH POELMA was such a pleasure working with!! Honestly this has been the smoothest experience that I had ever had at AT&T!! He was so patient with every little question and made sure that all of our needs were met before we left the store! He DIDN’T miss ONE thing!! He covered all of the grounds of EVERY offer that AT&T had as well!! I will definitely be requesting ZACH POELMA for EVERY appointment!!! Thank you for making us the happiest of phone owners!! 😌

Stopped in to get help activating my son’s new iPhone. Dylan was not only very knowledgeable and handled the cross upgrade with ease, but he was also very caring and kind. Great customer service, thanks Dylan!

I went to the store and joetza help me. She was so nice and friendly. She got me set up with direct TV streaming trial. She also gave me the number I had to call to drop a line on my phone plan and she showed me what my bill would look like.

Talked with John at the Corporate Joplin location. Incorrect information provided to me in regards to the insurance change when I upgraded my IPhone. I was grandfathered in on my family plan with an obsolete cost.
Instead the associate did a cancellation of all insurance except for one phone so nobody else was covered. I spent 3 hours total on the phone with two different customer service people with nothing resolved. Answer was nothing we can do.
Today John fixed the account got us signed up for family insurance plan. Took all of 15 minutes. So appreciate his time and patience listening. Best service ever!

John was very friendly. He tried to sell us things but not pushy about it. He did his job as a saleman with selling but not in a pushing way and he was very friendly and easy to talk to. he was quick and efficient

Needed to add a line to my service. Jennifer took of of what i needed she was awesome very nice and knowledgeable.

Jo was friendly and helpful. She fixed the issue quickly and assured it was working before I left. She made sure I knew what I needed to do on my end to finish the process. Best service I've received in a store in a long time! She deserves a raise! Her expertise is rare and should be greatly appreciated.

John was outstanding!! Perfect! So nice professional kind funny helpful and smart.
Love him. Ask for John. Go Texas!!

Came in to troubleshoot my daughter's phone (screen touch sensitivity was glitching out), Joseph was very helpful and friendly and solved the issue in about 30 seconds. Appreciate the help and positive attitude!

Jennifer gave me friendly and knowledgeable customer service! She was very patient with my detailed and multiple transactions today.