Madewell

In the midst of holiday shopping bustle, still received just the right amount of personal attention. Associates on the floor and at the desk were pleasant and genuine, so my fellow shoppers were friendly and in good spirits. The Westport Madewell must be a nice place to work- it certainly is an enjoyable place to shop.

Ordered online for in-store pickup. Worked fine.

Very helpful and friendly staff!

Great clothes...

Nice stuff!!

Pretty disappointed that the manager wouldn't take my return because I was past the 30 days since original purchase. I was trying to return a pair of jeans in order to get another pair of jeans...plus more items. It was only 60 days since my purchase and the jeans I was trying to exchange is still currently being sold in the store. I understand there are rules, but in this case I felt it made sense to accept an exchange. It felt very rigid and unaccommodating.

I walked in yesterday ready to do some shopping and was immediately looked up and down and given a unwelcoming smirk by the three girls working there. I work in retail and can tell you, a nice smile and a "how can I help you?" goes a LONG way. These girls need to learn what customer service is. It was so uncomfortable that I left right away. I went to JCrew where my experience was WAY better.