O'Reilly Auto Parts

I went to the Jenison store on 2/24/24.
The 2 gentleman and lady working were VERY helpful! Check engine light came on in my son's car. They checked the light, and it was the canister purge valve.
Checked ytube, and it was a part that looked like I could replace myself. Went back to them, and they had the part. I was able to replaced it. Then I took the terminals off the battery to reset the check engine light, and the hot wire broke off in my hand it was so corroded.
I was trying to unscrew the negative cable, and the nut broke off as I was turning it from
the corrosion. I went back to O'Reilly, and they actually had the exact lead I needed. They were also able to match up the exact bolt and screw that broke off.
I was able to replace the cables. Kudos to all three!!

Best customer service ever. I just purchased a new battery from the AutoZone down the road, only for them to tell me after they rang me up that they did not have enough staff to install it for me (there were two at the counter and no other customers). I was given a YouTube video and told if I couldn't do it, come back tomorrow at 7am and they MAY have time to help.

So I drove down the road to O'Reilly, where they were so incredibly nice, and the guy working jumped right up and offered to put it in for free. Seriously made my day. Cannot recommend them enough.

Brake pads were in stock. They were a little pricey but just like everything else gas gone up in price. Friendly and knowledgeable employees.

Wattson was so kind helpful and knowledgeable!! He had the answers I needed and even went above and beyond to find me what I need!

Solid dude! Give him a raise!

Great staff, helpful every visit. Their competitors do ok, I just like O'Reilly better.

I had an issue with my windshield wiper. And I was helped by the most professional young man that I have ever dealt with in my life.Peter is his name. His first priority was to help me out and that’s what he did. His attitude was great and he made me feel appreciated to be a customer. The other young man working. Wes was also very professional. I would highly recommend going to this store. Great job guys you made my evening and thank you very much for your professional attitude and customer service. It is greatly appreciated. It made my day. Thank you again.

Casey just changed out my battery in 20 degree, snowy weather. It was on an old Lexus too so if you know what that entails, it's a pain. When I asked if I could give him my core return in cash for a tip they said "no worries, write a review if you'd like." I didn't have cash on me, but Casey derserved the $22 and more. Hope the owners take care of him. Definitely recommend

Today my fiancé needed a headlight replaced and we haven’t had this truck too long and the process of changing the headlight was absolutely INSANE.! to say the least… It was freezing cold and it was not easy, but 3 or 4 different workers worked really really hard on it and made it happen. Highly recommend this place the workers went above and beyond to help us today and it was not easy. Thanks again O’Reilly guys you all ROCK!!

Thank you so much to the guys tonight (11/28) around 5:30pm for helping me with getting a new battery. They were extremely kind, patient, and helpful. They tried multiple things to ensure everything was right and then replaced the battery for me when that is what they believed the issue was. I would recommend stopping here for any car help you might need. Thanks again!!

I recommend this place instead of Autozone or Advance Auto because the employees they hire people who are car enthusiasts. Employees are knowledgeable. There are more part and tool rental varietied at O'Reilly's. Advance Auto needs to do a better job hiring employees. They dont need to be mechanics but at least have a passion for automobiles.

David and Ed hooked me up with the right parts at the best price to fix my blazer! I won't ever go anywhere else for any auto parts. Awesome customer service and they even put on a wiper blade in the pouring rain for me before! You guys are the best, thank you for your help.

Extremely helpful staff and I will go back there for all necessary parts

I stopped in tonight at Oreillys in Jenison.
Edward and Pete were very helpful.
Edward replaced my battery in the rain.
Fantastic customer service! Very professional. Thank you so much!

The two men there were extremely knowledgeable about wondow tint, and helped us tremendously. Very friendly and willing to go the extra mile for their customers. Will be buying all my auto parts from this store/location from now on.

Friendly staff. Helped change our my battery even though they were getting ready to close.

THIS IS THE BEST PLACE TO BUY PARTS! These people are the nicest and most helpful in comparison to any other auto parts store in the area. I had an exceptionally negative experience at Advanced Auto and I called O'Reilly and was helped by Walter and he did everything in his power to make my experience positive despite the fact that we are in a global pandemic of Covid19. I will be a customer for life.

I’m new to the area and I work on cars quite often. I tried this store today instead of autozone or advance auto and it’s my new favorite store. The two guys that were working today were awesome both times I went in. I usually don’t expect good customer service at auto parts stores because that’s not usually what you get at the other stores, but I foresee myself making a lot more in store purchases knowing that there is such a nice place to go with such a great staff!

Amazing service! We ran into major problems when replacing our car battery and they went above and beyond. They gave us a ride home because our car wouldn't start and they completely fixed the problem. The store manager was very nice and very professional. I highly recommend Jenison O'Reilly.

If I could give more starts I would. I went to auto zone and they didn’t have the part I needed so I went to oriellys. Best decision, I walked in and Dustin and Ed greeted me with a smile, Dustin helped me with my car, I had no idea what the tube was called, and he went way out of his way to come look at it, figure out the part and even thought they didn’t have the exact part, he went out of his way to find a part that would do the job. He even put the part in for me. The customer service was amazing. I’ll definitely be going here from now on.

Great service! The gentleman that helped me get my wiper blades also helped me install them. He definitely went the extra mile. Unheard of these days. Thank you!