CVS

After absolutely miserable experiences at Shaw’s (Saco) and Walgreens (Westbrook) I figured the level of incompetence and lack of customer service simply couldn’t get any worse so I went to CVS Westbrook expecting nothing short of a grade A S*%T SHOW.
I could not have had a better experience.
I was convinced that it was someone else being asked if they had been helped after standing at the counter for under two minutes after being next in at Walgreens twice and waiting close to 15 minutes.
Even more shocking was witnessing all three employees actually working and with some purpose no less. I will note that with 5 or 6 people “working” at Walgreens I don’t know that I actually saw someone do something in the collective 25 minutes I spent waiting. Shaws routinely has one person working, sometimes two which I suppose justifies the miserable attitude I had come to expect there.
Prescription filled in under an hour opposed to Walgreens waiting 4 hours to inform me they didn’t have it.
Friendly, capable, hard working and actually were receptive to the time crunch created by their competitors lack of everything listed above.
I will try the CVS 20 minutes closer to my house but I am willing to eat the 40 minute round trip to come here as I actually believe it to be saving time when it’s all said and done.
With the labor shortage and extreme laziness resulting from Covid this was truly a breath of fresh air. I simply could not have had a better experience.
Thank you to the pharmacy team at the Westbrook CVS

We are big fans of our local CVS here in Westbrook. The staff is polite and friendly and pharmacists truly seek to be helpful. Having had a liver transplant save my life in 2012, it is very important that I be connected with an efficient pharmacy that can provide medication quickly. CVS does it.

The only thing I would change if I could would be to somehow get better control of corporate reminder phone calls and texts.

I just want to thank Ariel and Christina in the pharmacy for going the extra mile in helping me get my prescription! My insurance was giving me the run around and I was not able to use my co pay card as a result! They took the time on the phone with my insurance company and got everything straightened out! They deserve recognition!!

Wonderful people work there; I've always been treated so well. I wish I could say that about every other retail outlet, but CVS definitely goes the extra mile for the customers. Especially Monica, Chris, and Sue K. Awesome people.

Went in and found what i was looking for. Applied for the rewards card and recieved a $10 gift card on the spot!!! 👍👍👍👍

Employees go out of their way to help you find what they are looking for. Great service, and great deals!

Kate (Katie?) is awesome!!

Clean and courteous but vaccination area needs a more private area

I love this store. Clean and good stock. For the most part they have been coupon friendly too.

CVS has a great rewards program, however, their photo printing stations perform horribly. It seems straight forward, but actually the loading times are atrocious, and when connected to a phone, the kiosk only shows certain photos (completely random from what I can tell) rather than a whole album or “all photos” as I’d selected. Attempted to use this kiosk several different times to no avail.