Pens Etc

In response to Mr. Caballero's review, we tried to solve what happened with his order. First of all, we would never call a customer a liar. When he called to say he did not receive his order (1 box) we pulled the shipping information and tracked his order. It was signed by an employee of the store and FedEx sent us the name who signed for it showing it was delivered. Our salesman went to the store to see if he could find the product and had no luck. We contacted FedEx again to see if there was anything that could be done. We were told that since they had proof it was signed for they could not issue a credit. I don't understand why we are at fault here. Mr. Caballero should be upset with FedEx or his employee. We are not happy with what happened in this case either.

Hi My name is Fabian and I worked for this company years ago when I was young right out of high school and the people there were fun and respectful it felt like family. Dave Harris was a fun and good boss that job taught me alot to become a good Business owner...
I highly recommend this company to work for..

I have ordered supplies from Pens Etc for many years for three stores. A recent order was never received but fedex claims it was delivered. Despite being a long term customer, the company claims we are liars and refused to do anything to help us. Why do business with a company that doesn't care about it's customers when there are so many alternatives?

I worked for this company. Now im not saying its a bad business but they arent a good place to work for. My work performance was non the less outstanding. I was always told i was doing a fantastic job and what not by the floor supervisor himself...In order to keep youre job at this place you have to swindle and kiss butt to guys who think they rule you. This is a privately owned company so theres no talking about issues in the warehouse. The owner is some guy who judges people by the way they dress. I had personally been judged for wearing a ASU T-shirt. Im a ASU fan. Totally unprofessional. The warehouae people know what type of guy they work for they just dont speak up about it... Enexcusable and by far the worst job ive worked for. Its summer time and im sure those guys are frying like eggs in that warehouse.