Express

My husband and I decided to go to Express in Woodbridge Mall on a busy Sunday and were pleasantly surprised by the exceptional service we received from Gianna at the register. Despite the hectic atmosphere, she remained calm and attentive, ensuring that our shopping experience was smooth and enjoyable. Her professionalism and enthusiasm were a class act, and we left the store feeling impressed and satisfied. Every employee should strive to have the same level of enthusiasm and dedication as Gianna.

Excellent service. Stopped by today to do some returns and exchanges of clothing that I purchased online. The staff was excellent in helping me. Very professional. Thank you.

HATS OFF TO STORE MANAGER PERLA!!

I stopped in the store on Saturday January 22nd to make an exchange worth approximately $1000. (My sons and I did not make it to a scheduled event.) It was beyond the 60 day return policy so I assumed that I would receive store credit, leave all the items at the store and be on my way. However, I was informed that because it was beyond the 60 day return policy, that I wasn't eligible to receive a gift card but at a courtesy I would be allowed to do an in-store exchange. The problem with this was that I had to exchange the $1000 all at once or do it in increments. Which meant whatever I didn't exchange on a given day, I would have to take home with me and come back and repeat the process until the $1000 was fully exchanged.

I was highly annoyed and frustrated after receiving this information. I did not expect to do $1000 worth of shopping on this day and I didn't like the idea of coming back and forth with all of my items in tow to complete the process.

But this young woman Perla displayed an even disposition that is hard to find in an individual of her age. She remained calm and polite, she smiled, offered assistance and guidance; and was able to calm me down. And I am a man of twice her age. Her costumer service is UNMATCHED and unlike any I've experience in a clothing store.

In the end, I did exchange about $250 on that day all because of her. There were 2 pairs of jeans I wanted but couldn't find in my size and after she went looking about the store for several minutes, she returned with the jeans in hand. Magic! I swear she made magic happen that day!

After all was said and done, I was happy to leave the store with the remaining items that still need to be exchanged. I will shop here for many years to come because of her. I even have the mind set of bringing my soon-to-be 16 year old son to work under such great leadership. I hope to see her every time I walk into that store. She is a real class act.

Janice was very helpful and knowledgeable.

The sales associate was very attentive and attempted to help us locate items we were searching for. Store was very neat.

Nice clothing, great quality. Lots of sales going on at the time.

Great store, great selection friendly staff

Great and cool clothes that last you for years

This is my store their clothes fits my style!!!!

Friendly staff, couldn't find one tie I saw on express website, everything else was good.

Excellent and affordable style choices.

Very good service and nice staff

I like the clothes from express. Nice fitting.

Very helpful staff 👍

Great customer service

Great clothes always

Love this store!!!

Lovely...place

Buena atencion, ropa de buena calidad y costoso

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