L.L.Bean

Bob in the shoe department was absolutely amazing. My daughter just moved back from Virginia and he was so kind, listened and directed her to the right boots, he was so wise about the shoes, sizing and what shoes/ boots were best for the needs she was trying to meet.
And he had a flannel shirt to boot! Which was so wonderfully New England authentic!!

And when he headed to lunch he introduced us to another team member to help who was absolutely lovely thank you Alaina!!

Great service, got plenty of help. Purchased a paddle board and carbon fiber paddle. I love it!! It's light and very durable. Can't wait to use it this summer 🌞

The young man welcomed me to the store and asked "if there is anything I can help you with?" He directed me to the area I was interested helpful in helping me decide which product, gave me time to myself to look over the choices, and when I was ready to purchase he was there to. Afterwards after all paid still at the counter I asked about a certain discount and I qualified for it. He accepted the return and then started the charge all over again with the discount. That was excellent customer services. And I love my purchase.

Couldn't survive a Christmas shopping. Extravaganza without LL Bean. Great quality, fair prices. Lots of inventory!

Very nice store. Two levels to shop. Staff was very friendly and helpful.

Customer service for this whole company is incredible. One of the retail leads at this location pulled an absolute miracle to help me return a pair of shorts. I spoke with customer service on the phone and everyone involved was so understanding and patient, and at some point more determined than I was. The quality of the shorts was lacking but the customer service throughout ll bean makes me want to continue shopping with this company. Thanks so much Duane!

Hadn't been to Freeport store in years. It's much larger. Plenty of good stuff 👍. Easy parking. Friendly staff.

Pet friendly, amazing workers. I enter with my puppy and he received treats and love. The clothing is always great quality.

LLBEAN is truly well deserved of their reputation in quality and clothing.
It's my go to store.

Always a good experience for me, though some have reported an issue of course. Have shopped there since the 80s. Always seems to have some kind of sale going to offset their bit higher prices. Nice New England clothes, camping and more selection. Easy return and/or $refund/store credit policy. Friendly & helpful staff online and in stores.

Great quality and service and I found some nice cotton sweaters!

I've visited this location more than a few times. They staff is helpful and knowledgeable about their products. Additionally, the store is clean and well stocked.

Beans Bucks Rock! Just used my beans Bucks to get a new pair of shoes. Service was slow only one person in the show department.

Found several items that fit just right. The price was good. It's a fun place to shop.

Always find what I didn't even know I needed.

Hard to say anything bad about LL Bean, but this store in particular is excellent. Had a rather complicated return issue and they were able to get it sorted quickly, throw in an extra 10% discount and be positive the whole time as well. Also a great selection of everything you need in a clean, well lit store.

This store is always clean and well staffed with employees who are cheerful and ready to assist. I enjoy shopping here. I am generally able to find stock in whatever I am looking for. I wish they would have better sales prices for the frugal side of me but their quality helps soften the price tag. :)

Excellent experience! The gentleman who helped us purchase Cross Country Skis was extremely knowledgeable. He made the process very easy and comfortable. His work experience and enthusiasm for the sport translated extremely well for me as a consumer hoping to buy the proper equipment for my needs. Then to learn the package was reduced to an additional 25% this weekend was the icing on the cake. He was patient and definitely caring how about what was the best equipment for our needs! I wish I knew his name but he did work for the Park Service.

Great store, two floors of merchandise. Lots of friendly staff to help. Prices are a bit high. But you are buying ll bean. A great product that last. And you are in the powerhouse mall. Overall great store. I’ve been a customer here several times and will continue to shop here.

Very helpful staff on our recent visit but historically so as well going back years.