FYE

This is one of the main stores that I go to just browse or buy stuff that I want. They have some unique items that couldn't find anywhere else, and they always have new products whenever I go to this location. Some of the items are a little wallet draining, but they are worth it because they don't break easily.

FYE has gift ideas and items for the most difficult shopping. There are so many things to choose from like LPs to modern day creations.

glad they have one of these in Orland Park now. wish they had more steelbook movies

The best place for nerdy/pop culture merchandise. Had a great experience with great customer service

I’ve never not loved this store! It always makes me want to come back. I really appreciated Aiden’s help. He was super nice the whole time. (sorry if I spelled your name wrong). Thanks again!

Went in on 3-16-22. Lady working the counter was extremely welcoming and engaging in conversation. Very well kept store and great selection of everything.

New store to check out lots of cute stuff. Has a record store vibe. Lots of Chucky merch

It was my first time here it was nice

It’s a really great store with a lot of pop culture items. They have a vast variety of Japan goods some of which are anime figures. Unfortunately FYE overprices some of the figures. I saw some figures being sold online for $75 dollars being sold for over $100 in FYE. Before you buy it’s best to research how much a figure is really selling for. They sell authentic figures but it’s not worth paying a marked up price for it.

One of the few places you can still get CDs

Bought multiple CDs that ended up having damaged cases. Not surprising since they're all crammed haphazardly in some bin. They say you can return or exchange them, but you'd be much better off buying elswhere than doing that almost every single time you get anything. Also got a record that had a damaged cover (some genius put a sticky sensor tag right on the cover instead of the plastic cover over it) that they offered nothing, no return, in store credit, nothing. Not to mention the records are a complete mess, and the associates admitted to my face they gave up on sorting them. If you want music, save yourself the time and trouble, find somewhere else

I usually have very little issues with this FYE. It’s a nice place, very clean and well kept, and always has what I’m looking for.

On my most recent visit however, I was asked if I wanted to “become a member.” I like the store, so I said I would and gave her my information. When it came time to process payment, the pin-pad made mention of me signing up for a Time magazine subscription, which is NOT something I had agreed to.

I asked my cashier what it was, and all she said back to me was “you’ll just call and have them cancel it once the free period is up.” I did not want a magazine subscription (that auto renews), and I made that clear to her.

I said “I want to cancel the sign-up process, I don’t want any magazine subscription,” she canceled it out on my pin-pad and told me “I’ll let you keep the discount for signing up, but I’ll make it so you don’t get any magazine.” The consent form for TIME came back up on the pin-pad, I mentioned to her again that I don’t want any TIME magazine subscription. She assured me that It wasn’t going to give me a subscription and that the pin-pad had to say that because of the discount for joining rewards. I get home, look at my receipt and it says I have an auto-renewing subscription to TIME magazine now and have to call and have it cancelled.

This is slimy, unprofessional, and makes me trust FYE as a company MUCH less. Teach your employees to SELL to your customers, not try to TRICK them.