Safeway Pharmacy

I like getting texts to let me know my Rx is available. Recently I when was to pick up 3 months of my Rx, they switched pill manufacturers on me, and only put 1 month in the bag. I was willing to try a new brand, but the missing 2 months was a problem. However, that was easily rectified with a phone call and I was told they made a note about it.

Then I was too busy to grab the Rx, and after 2 weeks went back with some new knowledge: the new pills I got are difficult for me to swallow, and I've been without my Rx for 3 days already because of it. So I showed up asking for the remaining 2 months, AND for them to switch it back to my previous brand of pills.

THEY DID, AND IT WAS A SIMPLE PROCESS.

The staff were friendly and easy to communicate with. It took time because they had to verify I really didn't get all 3 months at my first pickup, but the process was smooth when I expected difficulties from all the stacked circumstances.

While I won't be using this pharmacy for vaccines anymore (long wait times, even with an appointment) I think they've been overall quite good for Rx pickup the last few years.

I posted a very positive review about this Safeway Pharmacy about 3 years ago. I have to post an update and still say that the staff members at this pharmacy have been excellent all these years. They continue to provide friendly and helpful service, and are willing to work with their patients and mail the medications to home throughout the Covid pandemic. They send in refill requests to the doctors office when the medications are about to run out. Very friendly and professional! 5+ stars!

Pharmacy staff is very friendly and helpful. My mom moved to VA from another state and there was some confusion with the previous pharmacy refills. This Safeway pharmacy staff was very helpful in tracking down the confusion and even calling our insurance company to see what the issue was. Definitely 5 stars for this Safeway pharmacy!

This review is dedicated to Jenn B. I’ve been a loyal customer for the past 4yrs bc of you. Thank you for taking care of me (and family). You smile, positive, thorough at your job (during slow and busy times), with every customer. It really means a lot.

We've used this pharmacy for years. The pharmacists are knowledgeable, informative and always willing to take the time to answer questions. The staff is patient and attentive and go the extra mile to make the experience as efficient as possible.

Excellent customer service! Very responsive and knowledgeable. They’ve even called me to tell me that they’ve found manufacturers’ coupons to reduce my cost of medication. They make an effort to always give me the same drug company for my generic meds so that there’s no variation in strength (it’s a thing!). I like them MUCH better than my local CVS, and the Oakton Giant is HORRIBLE.

I don’t understand why this pharmacy got just 1 star. I would give it 6 stars. Best pharmacy I’ve been to in fairfax. Everyone behind the counter is just amazing and helpful. I’ve been going there for more than 10 years! Thank you Safeway pharmacy!

The pharmacists and staff are helpful and friendly. Quick turn-around for refilling prescriptions as well.

I like Safeway pharmacy.
I like to get my prescriptions there.
At the Safeway pharmacy.

On 11/18/2023 there was only one pharmacist working. She answered the phone at 4:30 pm and asked if we could call back in 30 minutes because she was busy. We called back about 10 times and no answer. My wife headed over there while I continued to call and got there at about 5:20 pm. When my wife arrived she saw that there was not even one person in line and the pharmacist was sitting and listening to music with one headphone in her ear (not picking up the phone). I called two more times (my wife could hear the phone ringing) and the pharmacist finally answered my call and told me to hold and then helped my wife.

I received my order at pick up area, didn‘t check it until back home. This is not acceptable to provide the mould on organic strawberries to your customer!!!

The pharmacist beside the fact she is blasting her prayer chanting at the place of work, she is showing a very poor and an attitude that is just very rude and unprofessional towards the costumers. Not towards me but another costumer in front of me her behavior and aggression was just unnecessary. It was way too obvious she did not like someone with a darker skin tone, or just maybe Indians.
As a foreigner herself she should know the feeling of discrimination to avoid doing that towards anyone in general! Customer was handling her so kindly and calmly Instead of her handling such situations!
If you are listening to a prayer wouldn't you think any sort of such behavior is just forbidden no matter what the believes might be? She is eager to show everyone her beliefs by blasting it so loud but she cannot follow it's teachings?!!
HR could be more effective at times and it could have a better training and teaching helping her to know how to deal with costumers.
Someone needs to look into this and find a solution for it as many of us do not want to witness what happened as it was not proper.
You are more than welcome to contact me if you run into any questions that I can answer.

The most incompetent, disorganized "pharmacy" you can use. Never make the mistake of calling them because they'll never be able to locate your prescription. Please save yourself and use any other location.

I wish i could have given less than 1 star to this safeway pharmacy toward Mr. Kamal. I usually don’t like giving bad review to anyone but this guy does nit deserve to be in this pharmacy at all being so rude with my child’s medication advice and also such a phethetic attitude. Really he do not belong to medical field. Approciate choose different pharmcy for your children or yourself if you want to be treated right at your diffucult time. Giving you all signal.

Maybe have more than 1 person work the pharmacy. Just a thought! My scheduled (not walk-in) flu shot took over an hour to complete.

Not all pharmacists are friendly....
On June 17, 2010, some of the pharmacists was very much not friendly or patient to the elderly people who had a stroke and hardly speaks English.

Worst Pharmacy. No one answers the phone. It always goes to voicemail. You can not leave message as the voicemail is full.

Those who work in the pharmacy have poor customer service and they lack beside manners.