New Balance Chattanooga

Customer service was very friendly. They were patient with me trying on different types of shoes. I would recommend this place especially the Customer Service and selection of shoes.

They sell high quality shoes. Staff very friendly and helpful.

Very pleasant. Got the shoe's I was looking for and the sales person was knowledgeable.

I had several people recommend New Balance shoes for comfort and support. I had mixed reviews about helpful staff at the store. I was so glad to have met Madisyn today at New Balance. She was very helpful and knowledgeable about the shoes available at their store. Outstanding! I bought me some New Balance!!

The VERY BEST Customer Service! Madison is an excellent sales lady. She helped me find the perfect pair of shoes for my difficult to fit feet. I’m so glad that my physical therapy team recommended this New Balance shop. The folks at this store were every bit as professional, courteous, & knowledgeable as I was told they would be. I’ll definitely be back!

Had a great first experience in New Balance and though we didn't end up buying in store, we will absolutely be purchasing based on our stellar experience. Jordan was very informative and helpful, managing a number of customers during a rush while providing stellar service. He was able to scan our feet for the proper sizing and gave us specific recommendations based on our needs. Thanks Jordan!

Madison, and the entire staff was at the store today was very pleasant and willing help. Seems like a great group of people to work with. I can admit that I'm a little "extra" I require a lot of attention. I can't help it, it's just who I am. Anyways, the staff was accommodating. Madison, was a true professional at her job here at the store. She knew exactly what I wanted but also what I needed. Because, of the friendly vibe I received and because i witnessed how they treated the elderly that came in to "look around". I ended up buying 3 pairs of shoes.
Thanks Madison and staff for the pleasant experience.

Excellent knowledge of their products! I appreciate how the employee was willing to take the time to work on-on-one with me. This kind of customer support is almost unheard of nowadays. This store offers a 12.5 shoe size in most shoes which can be extremely difficult to find. If you have foot pain and need a good quality shoe, give them a shot!

First pair of shoes I purchased virtually. I have a nagging (40-year) hip issue, so I am particular about the shoes I wear. I contacted the store with a pair already in mind. After explaining my issue, a different shoe was recommended, the 840v4. I received the shoes a day after I placed the order. I cannot be more pleased with the experience. As for the shoes, they are perfect. Comfortable and like walking on foam. Thank you, Angela!!

Looking for new shoes for my daughter. The staff was very friendly and helpful. After a few attempts to find what she liked & what they had in her size, she found a pair that she truly loves. We even had the owner, Hal stop on his way out the door to ensure we were being waited on.

They are so helpful in picking out the right shoe to fit your foot. They are very knowledgeable in Shoes. The customer service is great! I have bought several shoes at this location and will continue to wear new balance because of these awesome people! The store is beautiful since the remodel, go check it out!

Went in this past Sunday to buy some shoes and got helped quickly despite them having a store full of customers. I believe we dealt directly with the owner and he provided excellent service. Everyone should make an effort to buy locally when it’s possible and keep your dollars in the local community. It convenient to go online sometimes but Jeff Bezos will more than likely never spend a dollar at your work place.

Staff was very helpful. Helped me understand their shoes and the benefits of wearing them. We could tell it wasn't just a sell job. He really cared about our satisfaction. Even though they were busy he didn't bounce around from customer to customer. Very impressed.

Fantastic buying experience today from the time I walked in to the time I checked out. Unfortunately, I was stuck in traffic following work and was left with 15 minutes to shop before the store was scheduled to close. I was analyzed by Kelsey and was given multiple models to try on. She was able to find the perfect fit and assist with a handful of other questions about my particular gait.

I will recommend this store in the future to all individuals seeking a new pair of kicks! Thanks Kelsey and crew for all of your help with little time left in you work day. Happy New Year!

Friendly and Helpful staff. Helped me find the perfect shoes for my son.

Amazing place, my mother recently received a foot brace and they were very patient helping her find a great fit. We loved that they have extra extra wide shoes. The staff is amazing. Thank you for taking the extra time with her.

I went into the store just to look for a pair of shoes. I was immediately greeted Jordan. I told him what I was looking for. Told him what problems I was having with my feet. He described the shoes to me and a very professional polite manner. I found a pair of shoes. He put them on for me with such professionalism and precision. Jordan needs to be a mentor with New Balance. His customer service & professionalism were flawless. Jordan gave me a 15% off coupon for my shoe purchase . I highly recommend going into this store to find a pair of shoes you will be welcomed and you will find exactly what you're looking for.

The best staff in Chattanooga!!!! Very friendly and patient. I couldn't make up my mind on which shoes I wanted, but the young lady that was assisting me went above and beyond to make sure I was satisfied! Id give her 10 ⭐ if I could

Been going here for years. The crew changes but they are always great. If you come with a doctor referral, make sure to let them know!

Excellant service, I was greeted as soon as I entered and Emma helped me find a style to fit my needs quickly. Best thing is they had my size in stock which has always been an issue at other stores.