Advance Auto Parts

Super helpful and through when I needed something simple they went above and beyond to try to get a part for me even though it wasn't a part they dealt with. That's good customer service right there👌🏼

Elizabeth Rodriguez was amazing helping with getting my jeep Gladitor battery situation figured. Went out of her way to make sure I got the help I needed. Thank you again Elizabeth!

Also I have worked at advance a long time ago. Worked with several GM and DM this young lady deserves to be appreciated. Amazing people are hard to find. Keep up the amazing work.

I called prior to getting there to gove my car information to be able to change my front headlight. So when I got there to get the part, it took my son less than 15min to change out my headlight. He rode with mr & did the change right there in the Advance Auto parking lot. Their clerks are very knowledgeable and will help you as much as they can in a timely & accurate manner.
On US-Hwy70, Garner, NC. THANKS 😊

WARNING THIS REVIEW USES SPECIFIC AND POSSIBLY GLORIFYING INFORMATION MAY NOT BE SUITABLE FOR ALL READERS!!!

My goodness have you ever wondered "where has Customer Service gone? I can answer that question for you, it is at the Advance Auto Parts store at 1500 US Highway 70 west Garner!!

When I walked through the door I was greeted by a gentleman (now I know his name is "Anthony P" from the receipt). This guy not only greeted me but was extremely personable (Not some stuck up dude that thought he was doing me a favor by waiting on me.) and knew exactly what I was asking for and took me to it and then rang me up.

Before leaving the store, I had an interaction with Carson J, and oh, my goodness this young lady had the same similar attitude and customer service that Anthony P displayed.

I thought so much of them that I had to go back in the store to get their names, so, I could write this review!!

Not sure about the rest of the staff that works at this store because I didn't have interaction with them but these two displayed superior customer service and they gave me the "I gotta come back and only shop at this store" kind of a vibe. Just amazing customer service and attitude.

That is saying a lot because in the world that we live in customer service has exited the building but these two definitely let you know where it now resides at; Advance Auto Parts store# 04119.

Keep up the good work Anthony P and Carson J; with your attitudes and customer service you are going places in life and hopefully with Advance Auto Parts or greater heights elsewhere. You deserve some type of recognition or something extra in your pay envelope, lol. I had to write this review.

Elizabeth was an amazing help! Helped my wife find the parts she needed!

From the phone call I made before I got there, to the great service I received when I got there, the easy replacement of my battery even though the removal of the existing battery was a little complex, the gentleman helping me was calm and cool in spite of it being almost 100 degrees outside. Their great customer service overall helped make a battery dying not so bad of an experience.

Took care of us like a pit crew. Good teamwork and great work ethic. Also good mobile app experience.

Only suggestion is they could use some signage on their rear entrance to parking lot or side of building. If you're coming in "the back way" and you've never been there before, it can be a bit difficult to spot since the building looks plain from the side and back.

I visited this location twice within the past week to take care of a few things with our vehicle. Both times, I was lucky to have Anthony assist me. He is very kind, courteous, knowledgeable, and helpful.

Thank you so much so much Sharon for help she was very knowledgeable about the system store and regulations she was great and very friendly ‼ go check them out in garner‼

Advance is my new go to; I was going to AutoZone but they messed up my online order three times then sold the part I needed to someone else. Filled the order with advance and it was ready the same day and everything was correct.

On the day my son and I were moving from NC to Florida,my son's 1 month old battery was dead. We called and they told us bring it back.. I wish I could remember the young man's name, charged the battery, came to my car to keep me posted on the progress for over 40 minutes and it was cold and windy that day. He for sure was a Hero toe that day, kind sweet, knew what he was talking about and found me a long set of battery cables I needed .. I hope this finds the young man and Say THANK YOU

Ron and Dee gave us great customer service. We went to Auto Zone first and the experience was horrible. Came here and not only did they have the part we needed but they helped us with installation. Their prices were alot cheaper as well. This will be the only store I come to for my car needs. Thank you for the pleasantly professional experience.

Had a check engine light and in need of help with young children in the car on a VERY hot day. Went inside and met Anthony, our hero then and now, that took his time, energy and expertise to help us - even though no sale occurred THAT day.... but because of Anthony being there, I’ll definitely be back to this Advance Auto location!

This location on behalf of their manager Renee deserves a excellent customer service recognition. I live in Baltimore, MD and I was assisting a friend who needed a car battery ASAP. I am a committed customer to Advance Auto and contacted the Garner location and was greeted by Renee. She was patient, understanding and exuded confidence that my friend should come to the store at her convenience. The installation purchase was completed by Renee personally while she waited in a reasonable amount of time. No tricks or no games the way it should be! Thank you Advance Auto Parts for your honesty!

Barry G of Baltimore

Both associates were very helpful in locating the battery I needed, helping me pay for online to receive the speed perks x discount, to help me clean up the dried up old battery mess, and then to replace the new purchased battery! Thanks again for your patience!

Brandon Johnson met me at the door asking how may I assist you. Took me to the spot showed me choices and recommended one. This was a five minute sale. Excellent service. Appreciate you.

My experience at this location so far has been excellent.Anthony helped me he was knowledgeable,friendly,and provided fast checkout.Also while in store I observed other staff members getting along helping each other out and working together as a team.GREAT EXPERIENCE staff greeted me with a smile. IF I could give them 10 stars I would!

Great place to get auto parts. They stand behind their warranties !!!

We just got out Windshield wipers replace by Clarkson and she did an outstanding Job ,Thanks again

Ordered some rear brake pads and related parts online and they had my oder ready when I arrived. Very friendly staff!