White House Black Market

This was THE BEST store I have been to, hands down. Customer service was over the top! Extremely helpful, knowledgeable and professional. This is the only White House Black store I will ever shop at!!! And ofcourse excellent quality of clothes!!! Thanks ladies, see you soon 😊

I was a HUGE WHBM lover for many years but several years ago, this location rubbed me the wrong way (went multiple times and after being in the store for 10-15min, I was never greeted or helped...even when my husband went with me) so I swore to myself I would never go back to this Ffx Corner location. But, today, I took a chance as I needed a funeral outfit and I am so, so glad I did. The company "cleaned" house (which they needed as I looked back at their old reviews) and the manager and Laura went above and beyond to help me. First and foremost, both of them said hello immediately after I walked in and was genuinely kind and helpful navigating me through the outfits. Thank you for all your help, Laura. It was a pleasure meeting you and I can honestly say that you are the reason why I will now start shopping WHBM again, especially at the Fairfax Corner location.

Stopped by to pick up a blazer today and my experience there was awesome. Andrew the store manager and Natalia were so helpful and nice! Great customer service as they went out of their way to help me find the right size. Thanks again for your help!

I was so grateful to go here to get a dress last minute to wear to a wedding! This is one of my favorite WHBM stores. The location is great and the employees are extremely helpful.

Amazing customer service. Kawaii helped me pick out an entire new work wardrobe and was very patient and honest with me. Definitely recommend this location.

Love this location! New managers.. everyone seems to be happy all the time.

Love this place. Quality clothes. Perfect for adults for all seasons.

Wonderful people manning the place.

Great selection of clothes. I wish there was a waiting area for patient husbands but there is a coffee shop next door. The staff seem very nice and I have found them helpful.

Good sale

As a pregnant woman, I was a little surprised at the lackluster customer service here. It seemed to me like the employees looked me up and down, assumed I wouldn’t buy anything (while also watching me the entire time), and didn’t even say goodbye when I left. I’d rather spend my money at a WHBM where I feel more welcome.

Went to the store based on a call while in a sister store. Drove 40 miles, the promised item wasn't there. Took dragging the staff into doing their job before the item was ordered and drop shipped from another store. Would NOT visit this site again.

I love WHBM. I've been shopping over a decade. I even worked one season there for extra money. I just was in at the location in Fairfax Corner and I'll tell you I will NEVER go back to this one all as a result of the manager. As I know that when you shop there and you use the dressing room, without asking, they will bring you a variety of other things to try on. We were limited on time and I wanted to try one shirt on quickly and asked her not to bring me in anything else. My impression was she was put off by my request. I blew it off, but when she made a negative remark to my gf how I said that it really pushed me to write this review. Unless that manager is no longer there I will not go back to this location. .

I just made a purchase at that store. Even tho I know I was hesitant on taking the decision of buying 2 items or just one. The young lady there gave me a bad attitude as if she was angry and upset. I felt she couldnt bear me and didn't want to finish my transaction!
Again I was hesitant but I don't think that's how one should feel when going to a store! Where is customer service and patience! I wasn't happy at all. I'm sorry I'm giving a 1 star but I would avoid going to that location fo fear of feeling the same way !

Buyer beware! Return policy is ridiculous! Read the fine print! No returns including store credit after 30 days! Even gifts.

Rude associates, bad customer service and quite unwilling to empathize and accommodate