The UPS Store

This store packed & shipped a vintage stereo receiver for me from a local auction house end of Sept. I'm not sure who exactly packed it but this person KNOWS HOW TO PACK vintage receivers. I was emailing with Amulya Sharma. So THANK YOU for the incredible packing job!

Our locally owned store has great service! They are always helpful and very kind even under pressure.

Wow. This place is absolutely astonishing. Right away I walked in and was blown away by the gorgeousness of “Nolan”. He was so knowledgeable and makes the UPS store feel like such a warm and welcoming environment. He handled my boxes so well and really made me confident that my packages are in fantastic hands. As I was walking away I heard someone say “Have a nice day!” and I turned around and saw “Travis”. Travis looked like one of the nicest human beings on earth. He had a comforting smile and made me feel happy. In conclusion, this store is just spectacular, I can’t even begin to fathom how lucky we are to be able to have such an amazing place in Ames.

He was so patient and kind! I am older and it was a different procedure to return my Amazon packages

Customer service was so amazing, so compassionate!

The UPS employee I worked with has been a tremendous help everytime I've been in the store, going above and beyond to satisfy my needs and assure me of the delivery process. I couldn't be more satisfied as a customer. They have convenient parking and very fast service. The store layout is spacious and clean.

I'm not sure of the gentleman's name but he does an amazing job of customer service. He is quick the greet you, handles hour package carefully, and does a good job of answering all your questions quickly. Fantastic job of getting you in and out the door again without coming across as pushy.

The staff at this UPS Store do well. True, they are busy. AND, they greet incoming customers and help them in an orderly fashion with competence and with good humor.
We had a rather delicate and cumbersome item packed and shipped from this location. It arrived safely and on time. The receiver asked that I make sure to give this UPS Store a thumbs up.

Employees here are fantastic. When I drop off packages, I often do not even have time to tape them or affix the label. I just give them the box and they take care of everything, and within a couple hours I get an email notification that it has shipped. The worst experience I have had is just having to wait a bit if they are busy.

You will never know how much your wonderful service meant to me. My Mother was in hospice care and I was sending personal items to my parents two goddaughters and my aunt. in 3 states. You were very patient with my three shipping groupings. You packaged everything wonderfully and they all arrived perfectly. My Mother passed away they day after I was in your store. The recipients all received their items in the days following her funeral and they meant the world to them. Sometimes an item which appears to have no value is "priceless" to the person receiving it. Thank you!

The girls at our UPS store are the greatest. They were so helpful in trying to find a way to possibly help my mom find a cheaper way to pack her boxes to save money when told her package was going to cost $125. They spent a lot of time with us, and with a smile!

They did a great job of shipping a piece of furniture (also a family heirloom) for me. It ended up being sent through UPS freight because it is so big, but they coordinated the shipment and built the box. It was a little expensive, but the customer service and speed of delivery made it worth it.

The staff here was very helpful and professional. The items were properly packaged and shipped promptly. This is the second time I've used this store while it has been under this new management and I'm very satisfied with their service. I highly recommend this UPS Store for your shipping needs.

We decided to pull the plug on our Directv subscription and needed to pack up and return all the equipment we'd been renting. We were instructed to take it all to UPS and that the clerk there would do the rest. The process could not have been easier; the clerk was a lovely woman named Meena. She scanned the green stickers on the bottom or back of all the equipment I had put into a box, had me sign for the receipt, then sent me on my way. I appreciated that she knew exactly what to do so I could be in and out in less than ten minutes.

I felt very welcomed when I walked in. They took my package that I brought in that wasn’t sealed and finished packing, sealed and labeled. They totally amazed me compared to the other shippers around and I’ll go the extra mile for their great service. I will definitely recommend them to businesses, friends and family.

This is my "Go to" place for all my shipping. They are very friendly and take the time to make sure you get what you want! They take personal care in making sure your packages are safe and ship in a timely manner. I highly recommend this office for anything they offer.

I've shipped out of this office many times. No problems, good service. I recently shipped an expensive guitar amplifier that I had the UPS Store pack securely. The buyer said it was packed very well.

I re-route my packages here all the time. The staff is friendly, efficient, and knowledgable. I also come to this location to drop off my UPS packages since they are normally on the last route for pick up (~6pm ish). I would highly recommend giving them a visit if you need to ship stuff out or if you need your UPS packages held.

My experience at this UPS store has been great. I have sent packages several times from there and they have always arrived in great condition and when they said they would. I will continue to ship from here.

I had a home field office. And used this store from the first day they opened. I am now retired
Your service, and always friendly, helpful staff were a key component to my 10 mil a year Biz.
That and a really good Car.