T-Mobile Authorized Retailer

I went into this store overwhelmed & upset about losing a lot of important information on my phone. T-Mobile itself could only do so much. My hope to recover the items faded. Noah saw this. He step out of just doing all a T-Mobile employee could do. As a person he went over & beyond in helping me do anything I could to recover what he could see was important to me. His effort to try truly changed my day. The act of kindness he showed gave me hope again in that moment. Regardless if it could be fixed. Seeing someone serve others selflessly is rare. Even if I could not get all my information restored then. I left with a better understanding of if you can't fix it for someone, you can still find a way to help. Thank you. Best T-Mobile experience I have had.

Nessa & Noah we’re so friendly and helpful. Customer service was 10/10. Highly recommend going to see them if you need to go into TMobile.

I love this store!! Everyone here is so helpful. Best customer service ever. I've been in several times to get help with my new phone and watch and everyone here is so patient, warm and knowledgeable. Special thanks to Nessa who helped me make the difficult decision on which was the right phone for me. She is a rock star. I'm glad I switched from brand X to T-Mobile.

I'm always over the moon with the service given by this store. On multiple occasions, we've walked out of the store with the best available information given to us by the reps - they did NOT just tell us lies to make us buy something right that second. They actually want you to be happy with your purchase/make the best purchase for you. Last night in particular, Jessell and Alanna sat with us for a while going through multiple scenarios to sort out the best plans and timing for us in terms of using our Jump plan. The service was so fantastic and I truly felt so listened to that I knew I needed to leave a 5 star review. I've been to numerous other providers (Verizon...) with friends and they were never treated the way we were at this T-Mobile store in particular! We'll always be making sure to get our phone purchases here!

Okay Nessa is actually amazing. She was so genuine and helpful with my sister’s phone. It was a long process but she was attentive all the way through and did a great job multitasking while assisting the other customers too. It’s easy to see that she actually cares about customers and her job. You rock!!

Hands down, Leo is the best! I had so many questions on my phone trade in and upgrading my service. Regardless of how many questions I asked, Leo took his time to explain everything in details. He made sure that I understand what I was getting with my trade in and service upgrade. On that day, T-Mobile just had a new promotion, Leo got me that amazing deal as well. I'm so impressed with his service and patience. Highly recommend this location if you have any questions with your phone or service. Thank you Leo for your help and great service today.

Miguel presented the best customer service and knowledge of T-Mobile products that I have ever had. I have been a customer for over a year and never have I experienced such professionalism, honesty, and integrity. Not only was Miguel kind and polite, he was also multi-tasking at the same time providing excellent customer service to each patron he assisted. Considering my experience this evening I will frequent this location regarding all of my future mobile needs. I am the project manager of a construction company so professionalism means everything. Miguel stands out, thank you for such a great experience.

When I walked in to TMobile today to trade in an old phone cuz the battery is done for, it turns out unfortunately the phone I wanted wasnt in stock.
However, Nessa suggested a different option with an amazing upgrade and I jumped on the deal! She was honest, so kind, and her attitude and customer service was above and beyond.
Too often these days, customer service is virtually non existent, but Nessa reaffirmed my belief today in true customer service that still can put a smile on your face.
Thank you so much Nessa and I hope the higher ups see this post and know that Nessa is a keeper and deserves to rise the ranks!
P.S. A shoutout to Nessas co worker Daniel, who was a great personality as well : )

Thanks T-Mobile in King City, OR
Michael

Chelsea was great. My husband and I are seniors and aren't tech savvy, so we really appreciated Chelsea's patience and positive attitude. We joked and laughed a lot. Miguel and Cheyenne (the other customer service reps) joined in, and they also showed kindness to everyone who came into the store while we were there. We are long-time T-Mobile customers and are happy with the services we've received.

I have been a T-MOBILE customer for just over a year and I would estimate that I have visited at least 5 different locations and never have I experienced such amazing customer service as I did this evening! Miguel and Jake we're extremely professional and knowledgeable. I personally do not hold much knowledge regarding cell phones so choosing a new phone can be intimidating. When I came in this evening I was in great need of upgrading from my LG K30 but was completely unsure of the phone I needed that would meet my needs. Miguel went above and beyond by walking me through the phones that would best fit what I was looking for along with phones no one has ever told me about. Any questions I had, Miguel had the answer. If he wasn't completely sure of the answer, which was rare, he would research to find it for me. His level of professionalism was refreshing and honestly admirable! I could not have had a better experience! I left the store this evening so happy with my brand new OnePlus 6 that I am already in love with. Thank you Miguel and Jake for your kindness, honesty, integrity, great sense of humor and professionalism! I couldn't be happier!!! 😁

Nessa is the best ever! She slayes the customer service and is so fun to hang with while setting up my purchases. Twice now she made my purchases seamlessly epic. U rock Neesa!!! I hope I spelled this correctly.

The best T-Mobile store I have gone to. The service was superb. The store manager, Jake was very helpful and patience with us. I arrived at the store 15 minutes prior to closing time, but he was eager to help setting up my applewatch subscription and really took the time to walk thru the whole process.
This store is clean and very well managed. Kudos to the management and team. Come to this store! you will agree with my review.

Have only had great experiences with the Tigard T-Mobile. Have been in four or five times since they opened and dealt with a different person every time, but every single one has been friendly, helpful, knowledgeable... everything you could be looking for. Specific shout out to Dylan who I just worked with and put me over the edge of having to write a review of this store. Keep up the great work!

The two guys that helped me right up until closing were incredible. They set up my phone and my husband's phone as quickly as they could. We chatted about the local area and I could also see that the team at this T-mobile were close and genuinely cared for one another. They quickly stepped in to help a team member without hesitation or you know, sighing or rolling their eyes.

Leon, Jake and Miguel: Thank you so much for taking care of me today. Setting up 10 lines is a task and you handled it professionally and friendly. I appreciate going out of your way to bringing in more phones from other near by stores. You all did an awesome job in customer services and was very informative and not pushy in product sales. Thank you Again!

This review is for visit about a month ago. I go in and had some trouble with my phone. I was afraid there was water damage and didn't want to pay a warranty fee in case there was. These guys helped me out and gave me a tool to open my phone to verify. I figured since was going in for an obvious no sale transaction they'd pond me off. They were professional and extremely helpful. A real class act team here.

Top dog service between Isaiah, Laci, Alex the other kind people who helped me when the store was super slow. They got me a badass tablet and new phone for free. They were super chill people and were actually extremely helpful. Oregon city is the worst t-mobile to go to ever. Dont ever go there. Make the trip to Tigard. It was worth it for the service alone. Thank you all again. I hope they pay you guys what you're worth. They were top of the line smart. They all rushed to help me. They got us our 4th line for nearly nothing. Im impressed beyond words. Best customer experience with t-mobile that I have ever had and I have been with them for years. Best customer service period. Best wishes!

I went in with a ton of questions. I needed really detailed information about international plan phone call rates, data rates, etc. I wanted to make sure I understood every detail of the data plans, data caps, deprioritization speeds, wifi hotspot data limits, etc. Miguel was able to answer all of my questions without hesitation. I was immediately impressed as I've had trouble getting the same information from other carriers and even from people in another T-mobile store. He gave me focused attention even though I told him I wasn't going to activate that day. Then, because of Miguel's initial great service, I went back a week later to ask more questions. I went in to activate 1 line and ended up activating 3. I was able to transfer 2 numbers from two other different carriers with ease, on the spot. This is easily the best experience I've ever had with a wireless carrier store and it was largely due to Miguel's ability to answer my huge list of questions with ease and confidence from the beginning. Jake was also involved on the second day and both Miguel and Jake were very knowledgeable and helpful. I don't write a lot of Google reviews, but when people really give me great service or really horrible service, I do. Thankfully, this was a case of the former.

Store was clean, employee's were very friendly. Best part is there is almost never a line. Unlike other T-Mobile's in the area that are always way to busy.

Manager Mary was very helpful during our phone snafu this evening. We are very pleased with the outcome of our visit. Thank you Kings City Tmobile and Lyla