New Balance Tampa

Josh is amazing!! I tried to use my giftcard to pay for my shoes and it kept on getting declined. He ended up calling American Express for me to talk to their customer service and helped me for 30 minutes to find a way to get the card to work. It eventually did and I left with some sweet shoes. Best customer service ever!!!

Very great customer service. The two guys that were there were very nice and knowledgeable and just all around awesome. Definitely coming back. Telling people to check this place out if they want shoes.

Very knowledgeable and friendly workers. store is very organized, well lit, and inviting. Lots of models to choose from and a decent selection of socks, clothes, and accessories. wish they had more of their USA made items!

Josh at the store was absolutely amazing. Helped me the whole time. Even though I kept on asking for different sizes. He was super upbeat and the reason I purchased from the store.

Very knowledgeable staff & fair prices at this high end store that recently had a makeover. The place looks great & Nate is knowledgeable & very helpful!

The service is great and the price is right

Amazingly helpful staff lady 🌸🫶

Husband has a bunion...last pair lasted 1+ yr. New pair actually ripped thru at bunion in a few months..spoke w/ Nate. He said bring them in. Ended with a replacement pair. Thanks to Nate and crew for taking care of us. Great customer service...

Received shoes as a gift, but they didn't fit. I don't live in Tampa, so I had to ship them back. I shipped on a Fri, they received on the next Monday, and they shipped out the right size the same day. I received the shoes on Tuesday. Absolutely the best service experience in a long time.
Ps, when I shipped the shoes back, I forgot to remove my inserts. But they didn't miss a beat. The inserts were shipped back with my exchange.

Very kind patient and knowledgeable staff here. We were having a hard time finding shoes to fit my kids new AFO leg brace. The staff is trained for anything including fitting for orthotics. We left with shoes on her feet fitting perfectly! So grateful for the dedicated staff and their ability to find the right shoe. If you have special needs for your feet come here first!

I ordered through store employee Maria a pair of shoes last Thursday and received the shoes on Friday, the following day. They were even laced up with the special shoe laces that I ordered (the originals were placed in the box). Additionally, the in-store price was exactly the same as the online price. Kudos.

My service was Excellent!! I didn't get the Lady's name who helped me but she was super friendly and helped me find a perfect pair of work shoes. She was from Africa. Thank you so much!

The customer service here is amazing. They have a great selection of supportive, cute shoes in brands like Dansko, Sas, Naot, etc.

They sell quality products and stand behind them, which I know from personal experience with a defective shoe they made right!

The clerk spent over an hour helping us find shoes that fit our complex medical needs.
Such wonderful service.

My favorite best fitting longest lasting kicks I've ever owned. Every time I buy something else, i'm disappointed and I come right back to the best. Have feet problems? Go get custom fitted at New Balance and improve your life drastically!

Nice store. Excellent selection. 3 women sales staff were knowledgeable and a pleasure to do business with. Thank you for an excellent experience.

Love the sidewalk sales. Just make sure that on your purchase you ask to be added to their email list to know when these special sales will take place!

This is the only New Balance store in Tampa Bay that I trust with my business. Period. Excellent service, friendly staff, and a great range if products.

Nate and staff are nice and friendly.They do a great job getting my shoes.

Great store and even better staff who know the product inside and out! Picked up new kicks at a great price!