Walgreens

I've gone hear about a dozen times and the customer service is always great. I'd like to give an extra shout out to Becky M for doing an exceptional job

Five stars is for Tanya at the pharmacy, so sweet, knowledgeable, timely, helpful, and she always is NICE there's also a tall man who works there who I also commend, however I don't know his name.

Great customer service from the front of the store and pharmacy staff. I highly recommend this Walgreens.

A nice Walgreens.

I am so grateful that this store is in walking distance from my condo.The staff is helpful, friendly and accepting in working with seniors. I know Walgreens gets a bad rap as a corporation, but the people here locally are working hard to provide personal service with good humor and understanding.

Great experience with the pharmacy always... I deal with them for work on a frequent basis.
The store is a good quick stop to get most things you may need although I still prefer CVS, as they have more choices.
My only real issue with this store is that I have never seen more than one cashier working at a time even when busy.

Ever since they moved to King's Village Shopping Center, this has been my go-to drugstore. Convenient location and a great pharmacy. While you can beat some prices on Amazon, the place is convenient, being close to a lot of other goto businesses. Also, they have widespread specials and a rewards card program where product prices come down to very reasonable. The less convenient CVS across the street seems to generally have higher prices on the floor than Walgreen's. This Walgreen's is a large store. Note that they also have an easily accessible electric car charging station in the parking lot.

Always treated with respect and Rx filled quickly when called in by my doctor.

Helpful staff, good products, good prices, great pharmacy staff

We got our prescription after 2 visits, in the drive through. Only benefit was sitting while waiting. The empty window tells the story. A lot of waiting, both times. Not at least they were open, like the Los Gatos Walgreens that advertises being a 24 hr pharmacy, but isn't.

Iv never posted a review before mainly because I’m just not the type to post and I don’t like to leave bad reviews. I try to give people the benefit of the doubt and assume their just having an off day if I have a bad encounter. However this time I felt the need to say something. Iv lived in Santa Cruz mountains my entire life, I moved away for college and came back home due to COVID. So it’s safe to say that I know how wonderful Walgreens in SV normally is (which is why I gave 3 stars). However tonight I encountered an extremely rude employee. I don’t want to name, names because I don’t want to get anyone fired but to put this nicely, Walgreens if your reading this you need to retrain your employees on how to talk to customers. I understand ordering online and picking up in store is a new program and maybe due to COVID people’s lives are extra stressful however that does not give an employee the right to be not only condescending but also talk down to me and tell me I wasn’t paying attention when I placed the order and to pay attention next time. I don’t know where this person got their education but that is never a correct way to speak to someone. Part of the reason why I’m leaving a review is because I’v done pick up orders before I know how they work, Iv done pick up orders with other Walgreens locations however when I was trying to stand up for my self with the employee, this employee had an arrogant attitude with absolutely no shame. Normally if someone is having a bad day, they are usually grumpy and arrogant or rude and will sarcastically apologize for the situation. But this employee acted like there was not a care in the world and he/she was right no matter what. Nor did this employee ever feel the need to apologize for her/his behavior or the situation. So please Walgreens send your employees to zoom classes on how to properly handle situations or (what I needed from this employee) simply talk adequately.

Very slow pharmacy and just okayish shopping options.

It's OK. Thanks

All the wonderful pharmacists and techs quit in Scotts Valley. For years I watched them work their tails off diligently and always courteously. They always appeared to work nonstop. Well I guess with all the added responsibilities during the pandemic without adequate staffing I guess they quit. Big surprise there. Sorry to see them no more!!!! Learn how to treat your employees Walgreen's.

This location regularly fails to clear even the lowest bars for customer service/communication compared to other Walgreens.

Drive up window closes at 1:30-2:00. Arrive at 1:22. Closed. No worries. I’ll come back a little before 2:00 arrive 1:55. Window doesn’t open until 2:15. Then pharmacist disappears for ~ 5~7 minutes. Comes back and still takes another 5-7 minutes…Really. 1st in line and I waste 2 trips 2nd trip still takes 30 minutes to get a prescription that’s ready?? Waste of time. Now 8 cars in line. I’m feel sorry for them. No more. Mail order From now on. And not from Walgreens now 1/3 price delivered. Same medication. Crazy.