Cricket Wireless Authorized Retailer

Great switch. Jessica ( Jess) at the Hermitage location was so patient and friendly helping me switch two phones from the expensive carriers (you know V ) There are lots of steps into switching. First I was referred by a long time Cricket customer so I had confidence that I was doing the right thing ( the best service for the best value). I am a Senior Citizen so just knowing the jargon and where to find the numbers is mind blowing. Jessica and her staff walked me through the process. The V has no customer support that you can call, apps? I hate those. Now I know that Jessica will help me whenever I need help . I have a business card with her name and phone. Better than the machines and online BS. I highly recommend ( especially for seniors) to drop by and ask for Jessica.

New manager! Seth has absolutely turned this store around. If I could give 10 stars I would. He provided us with a warm welcome and a friendly environment. He made us feel right at home and never once rushed us. I have been to this location before Seth was in charge and it was definitely not worth a five star review. However, we went in today to get help with our cricket account and a few other things. He handled our problems in an extremely professional manner. I’m not the type to leave reviews but this was one that was definitely worth it.

I can not say enough GREAT THINGS about Erika!!!! She went ABOVE and BEYOND!!!! What a wonderful person!

Erika was the most amazing, helpful customer I have ever worked with! I will definitely be back and am so grateful for all the help!

Really helpful staff. I came in to get a phone with hotspot and they got it perfectly for me. I didn't have to pay the activation fee either.

Great service. Never had a dropped call. Awesome price. Very helpful.

Sam was awesome. He handled my problem and I was on my way.

They are very good

Great Manager and team

We love the company

she was great

New management, new look

Hermitage Tn