CVS

I came into the store today and requested to see the manager. I got to speak to a staff member named Rick. I explained that the reading glasses (purchased for $32 from their store) had one of the arms come off due to a screw popping out (I brought it to an optician assistant on the other side of town but the solution wasn't as easy as replacing the screw due to the spring mechanism -- in other words, it's disposable now). Rick was happy to replace the glasses with a new one, citing "they aim to provide ease and customer satisfaction". I'm a happy camper! Thanks CVS!

Don't know, about low reviews, guess it depends on the time people visit. I only used pharmacy twice, it was fine, but I go at near closing time for them. *The CVS where I lived was open 24/7 and still had problems during the day. The rest of the store shopping here was a good experience. With most clerks it's a big turnover, they are young, or in school working part time, they move on or get fired. Try and go at night if possible.

*One issue with self checkout, it's not available all hours and you can not check out alcohol or anything requiring ID.

I shop at the McDowell St. (Petaluma) store about twice a month, and I really like the friendly and helpful employees, especially Troy. He is so nice and always ready to help me in the self checkout if needed (the software is glitchy and it never recognizes my shopping bag so Troy has to override it — please fix this as it is bothersome AND I am never going to pay for a CVS bag!) Troy is an excellent employee, he is always ready to help and very pleasant and kind. I do not use the Pharmacy, but I do occasionally have to ask where an item is located and the employees all seem helpful and nice:

The best pharmacy ever! There's a Young pharmacist named Azi. She is the best, Most caring pharmacist I have ever seen. I was so desperate and confused when I met her, but She was very patient and understanding. I could see how short staffed and busy they are. But, She made time for me and filled My prescription so Fast. I Choose this pharmacy only because of Azi. She has to be appreciated. Thanks for everything.

I had a good experience finding burn treatment products. The store associate was knowledgeable and competent.

Good experience with pharmacy staff, nice and kind people. Stayed 15 mins after their closing time and helped me out. Will definitely come back again. Thank you Suzy and Chris, they both went above and beyond.

We arrived 5 minutes before their lunch break and they still took the time to give my daughters their flu shot. Wonderful service!

Landon was GREAT WITH TODAY AND. HOW THINGS ARE HE GAVE ME GREAT CUSTUMER SERVICE!!!!

Pharmacist Azi is exteremly professional. Highly recommend this pharmacy!

I try to visit before noon weekends & weekdays for pharmacy pick-ups for my clients and myself.

A wide array of items for sale. Make sure you check out value areas and aging holiday sales

Always go to cvs for my prescription and abything elts i may need realy convenient

Always a pleasant visit. Needs to work on an upgrade on the bathroom.

Friendly staff

Fue el trato bueno encontré lo que quería y al pagar todo estuvo bien

Es muy buena la atención

** 2/16/24- just a note ** if you're picking up any scheduled RX, ie: Pain killers, benzos, needles, be prepared to show Gov. ID (with pic), or it's a no go.

People, with do respect, most chain pharmacies have issues, especially with short staff/budget cuts and depends on the time you pick up RX's. Try to stay away during rush hours, daytime on weekends, and call first to check if it's ready. Most deliver using 3rd party. Being an ex- Pharmacy Tech, it's not an easy job. Lots of calls for refills, having to verify with DEA #'s and logging them, doctors calling in, people are sick, we have to check most of the RX's out. You must have a pharmacy tech license to be behind there and a pharmacist or Ph-Asst must be present. Even if a Ph-Tech fills the RX a Pharmacist must check and initial on the vile. Some are not feeling well and want in and out service. I would of loved to help at checkout, but that's corporate following the law. Take it up with them and complain directly to corporate to hire more staff.

I was waiting on the drop off window to get a new prescription and I waited for like 3-5 minutes asking for help and the people on the farmacy didn't helped me insted they started helping other people when I went on the pick up window they sent me to the constitution window and then they helped me.

Update: I just realized that I was without mask so that was probably why. My bad I was in a hurry and I foegot my mask.

basically have most of the thing you need