AT&T Store

Rosy is a wonderful customer service rep At Att in Joliet loop mall. She did a very good job with helping me with my new phone and to help me purchase the Correct screen protector and case. She is the best.

My experience at the store was great. Rayj. Took care of everything in a professional manner.

Yall need to go see my girl Wanda and her crew, promise this the only At&t I go to, they always get you right with the best deals! They also play good music!!

I love the manager at this location her energy is everything and she knows her stuff she takes good care of you!

Went into the store to get some assistance with some issues I was having with my iPhone. Customer service was great. The employee was able to help me out. The store is always very clean. Would recommend.

When I went in I promise I was canceling at&t but Wanda helped me with get a free phone by trading my old broken on in now I have a Samsung s23 !!

This store staff knows exactly what they are doing props to the manager Wanda here running a very smooth store I never do Google reviews but I felt everyone should know this is the store to go to for your AT&T needs and I was able to finance AirPods instead of paying thr 250 upfront

I was in and out of the store extremely quickly. The staff really is very educated and very professional. I would highly recommend this store to everyone looking to switch carriers. Flawless execution

I wish I could give 100 stars to this store!!!Charelle & Terrell did a fantastic job helping me with my wireless service. I originally ordered over the phone which was my horrible mistake. at&t partially shipped my order, I was able to successfully activate 3 phones of my four ordered , but when I got to my line one of the reps ( over the phone) completely screwed up... He put a number to my phone that I didn’t want I specifically told him I was porting my number over from the previous carrier. Long story short these two awesome people did everything they could to get me going!!! The calls , the trade ins , the proper information they gave and helped with was just amazing!! I should’ve just came into this store from the beginning they are professional, beyond helpful and made it very very easy to continue successfully porting my number and answered any questions I had! They are awesome individuals very knowledgeable and kind!!! Thank you two for everything I’d recommend this store to anyone!!!! Charelle & Terrell you guys rock !!!!

Was having a rough day on Christmas Eve & when I came in for some questions to get a line I believe it was (Cedric) who helped me out ! But he was very friendly & made it very easy for me to get a plan ! I most definitely recommend him if you go here !

Today we worked with Nivia who was both very friendly and knowledgeable about some questions we had regarding our current phones and billing information. If I could leave her a higher rating than 5-stars, I would in a heartbeat. She is by far the best, BEST employee that I’ve ever had the chance to work with at an AT&T and surpassed any expectations we had before first entering the AT&T store. She has proven to us that she actually cares about the CUSTOMER, not solely about numbers or making a sale—which is incredibly important in our eyes. Had we known about Nivia before we bought our phones at a different AT&T store, we would have purchased our phones with her instead. We will DEFINITELY be returning to this location for any future needs or questions and hope to get the chance to work with Nivia again. To all of those reading this and debating on going to this location, you will NOT be disappointed!

The manager Madison amazed me she took care of us got us the best rate.. loved her go get attitude and service so much I went back and got my mother-in-law set up as well... not only would I go back but I have also been recommending her to everyone I know 😀Keep up the good work.

This store is truly amazing. Maddison is my favorite. She will help you out with any and all discounts. Every single one of the people here go above and beyond for there customers. This is why att has so many loyal customers because of this amazing store.

After having a bad day at work and my phone breaking I came into this location and johnny and wanda had me rolling man they literally got me all set with a new phone and some Samsung buds half off made my whole day BEST AT&T STORE THERE IS THANKS YOU TWO

I always pay my internet bill here at this store. Employees are always nice and friendly every time I go in. I love the prompt service when I’m finished.

First I must apologize for my survey, I hit the wrong numeric answer which gave a dissatisfied response to a question. Sorry guys and gal. The young woman that helped me was polite and very courteous. Tho I had a glitch when I performed data transfer from old phone the next day the two men there was polite and very informative. Great group there in my opinion. When doing surveys I’ll watch the numbers next time, hate that it was submitted with a low answer. Thanks again for the quick fix and good work and informing me on new functions on my phone.

My phone stopped working and I needed a new one ASAP. I went into the store & was told it was a 30-45 minute wait, but I got in after about 15 minutes with Madison. She did great explaining the details on each phone I was interested in and never complained when I asked a million and one questions about different prices and breakdowns of them all. I will be going back there for all my further purchases through AT&T.

This store is very helpful and helped me with everything i needed. Everyone that works there is wonderful! Even with all the traffic they have they make sure to greet every customer as they walk in the door.! I will be recommending to everyone i know !

The manager Madison was outstanding. After working alone for a 13 hour shift, she was helpful,
friendly and just over all made the experience easy and stress free.

They were seriously the best here! I came in needing a new iPhone and ended up having to hang around for 4 hours or so to back my phone up (haven’t backed it up since January of 2016. Back up your phones, people). Madison and Billy were so friendly, accommodating, and patient with me. When one of them went on break, they even brought me back some food since they knew I’d be there so long, lol. Truly appreciate everything they did for me. Thank ya’ll sooooo much!