AT&T Store

I recently had the pleasure of interacting with Marina from AT&T customer service, and I must say, it was a truly exceptional experience. Marina’s professionalism, knowledge, and genuine willingness to assist made resolving my issue a breeze. She patiently listened to my concerns, provided clear explanations, and went above and beyond to ensure that I left the conversation feeling satisfied and valued as a customer. Marina’s outstanding customer service skills are a testament to AT&T’s commitment to excellence. I highly recommend Marina to anyone seeking top-notch assistance. Thank you, Marina, for your outstanding support!

Top notch customer service by Angel I was in a rush to get my phone activated and she was very kind and patient getting my phone activated please see Angel when you are in need of att services

I had a great experience with Marina! She made it an easy process while making my 14 year old feel special about getting her new phone for her birthday. She made sure my daughter got the phone color she wanted. She also told us about the latest deals going on, like on the accessories. Marina also helped my daughter her pick out a phone case. My daughter left feeling so special and excited. Happy Mom, happy customer! Thanks for everything Marina!!

Marina was AMAZING! We came in wanting to open two new lines and Marina made sure she gave us the best ways to save money. and even though there was some technical issues going on, she went out of her way to come on her day off to help us finish the deal! my first experience here at at&t was great off the bat. thanks Marina!

I always get good service when I go in the store. But they do need to make it a little easier for seniors to make a appointment.

Went to this store to get help with a replacement phone. Lucas went above and beyond to make sure all our needs were met. He noticed and helped with things we did not initially see. His attention to detail was very much appreciated! Thank you for making sure we got quality service.

We came to the McHenry store to get Internet and cell phone service last Friday. The staff at this store are extremely helpful. A staff member, Marina helped us choose a plan that suited our personal needs. My husband and I are not tech savvy and Marina explained everything to us. The store manager, Hector was also helpful. I highly recommend coming to this store to buy ATT products.

This morning (Monday) Jonathon (The Internet installer) set everything up in our home. He explained how everything worked, as I wrote before I am not tech savvy. Gladys and Ruben also showed up separately to make sure I knew how to use the Smart home app. I am so impressed with everyone who helped me.

Galeb help me resolve my issues after the Ceres store messed up my line. He help with a new phone got me a great deal highly recommended

Noel had Great customer Service . Knowledgeable and a good attitude which led up to a very successful time why being helped by him . I would definitely recommend him to others .

Had the best service with Marina and Hector at AT&T McHenry Village. They went beyond customer service. Bring us back to AT&T for our TV. Service. I can’t express enough the great friendly 2 employees you have working. I’ll definitely spread the word of the great service and send people.

Jessica was a great help to me. I had to deal with the customer service over the phone a few times and instead of having to call them back, she took care of the issue! She listened to me vent and fixed the problem. She was very professional, understanding, and helpful. I hope she's there next time I have to go in! Thank you Jessica!!! And I have to say thank you to Andy for his help as well! You all are a great team!

Hector A. , Manager at the AT&T store in Modesto California has to be one of the best customer service folks I've ever dealt with. He is the person that AT&T should have to train the rest of their folks when it comes to customer service delivery.
He was just right on it and wouldn't give up till he fixed my phone problem. He was very efficient, very knowledgeable, excellent customer service skills, and extremely patient. I appreciate the time he took to test everything before I left the store. Thank you very much. G

Great service! Came in to trade in a phone and in and out within 15 minutes. Incredible service. AT&T is always doing their best for their customers. Friendly staff helped me quickly and right away. We always love AT&T.

Vanessa was very helpful and extremely knowledgeable about products, plans, and features of my new phone. She spent the extra time to make sure I was getting the best deal and even helped set up my new phone when we were done. Thank you!

Dustin was AMAZING! I have been dealing with an issue since May of this year, and have come into the store several times with no success!
Dustin was not willing to let me leave until the issue was resolved to my satisfaction! Well, Merry Christmas to me! All is fixed and I am beyond thrilled with the service I received! Thank you Dustin!

Buying a new phone is always a big and somewhat stressful adventure. I came inside with several phone issues and a request for an upgrade. Maggie assisted us and was extremely knowledgeable and helpful. She went above and beyond to make sure all our phone needs were met.

Galeb was very helpful in upgrading our phone. He was very informative and took his time. We are overall very happy with the experience and will be coming back to see him with anything else we may need. A+ customer service

Miranda was very helpful. She was able to answer all our questions and save money on our monthly bill. She was very patient and has excellent customer service skills!! She’s a great asset to AT&T.

Excellent customer services. All associates and managers are very helpful, friendly and honest. Alberto who help me activated my iPhone 13 Pro Max should get promotion. ATAT employees and employers have Excellent customer service over the phone and in person. Thank you for being very helpful and understanding.

I have never had a salesman take the time to be so thorough. In the past I usually have to jump through some hoop to get my phone activated. Not this time. When I left the AT&T store on McHenery, everthing worked and all issues were resolved. Thank you!