GetActive Home Medical & Mobility

This business is great. I brought my walker in which I did not get from them, and needed help with it, because the wheels were wobbly shaking. Something was loose and it is a brand that they carry. It is a drive nitro sport, and the wheels are wobbly and they fixed it for me and for some reason I had to bring it back because it was it wobble again and they believe they fixed it this time, but if it comes out again, we get to go to the man manufacture, and they were more than happy to help me with it. This is a great business. Great guys who are very helpful and kind very kind very helpful and very kind . I work out with several ladies, who have con gone to this company for their husbands, and they have nothing but wonderful words to say about them, and I agree, check them out.

Clean showroom, friendly, knowledgeable staff. The stars aligned and our newly purchased power lift chair was delivered the same day! Very impressed by the experience. Keep up the good work! The lighting in out living room makes the chair look darker than the showroom but, love the chair. Husband said I did a good job with my selection.

This store is awesome. My husband chair broke over the weekend. We were having a party Monday night. I had to do something fast. I went in to the store the next day. Got a new chair and delivered it with in the hour. The service is the best!!!

I cannot say enough about the GetActive team!! They made a very difficult time for my family extremely smooth. Les took the time to show my nephew how to use the chair so he could teach my brother how to use the chair as he was still in the hospital recovering from surgery.

They are absolutely amazing and would never go anywhere else!!!

Thank you!!!!!

Wow! Best customer support I seen in 50 years. They installed a lift chair at our residence. Aaron and his crew were extremely professional and nswered all questionswas well (30 minutes later) when part of the chair quit working. They promptly returned and fixed the problem (loose plug).
Fast forward a few months and we called again. Aaron came out that day, diagnosed the problem. Left to gather parts and returned that evening to finalize the repair. All this done in a single day. He is always courteous and explains everything. Understands that for some customers these items are absolutely necessary. Does all he can to restore things to their normal.
We would also like to thank Matt in sales. He provided excellent service and assistance during our purchase.
Cannot say enough positive things gs about the way they treated us.

Great customer service. Super knowledgeable and nice. Thanks Justin and Matt for making my Dad smile today! He can’t wait to get his new lift chair!

Took my 92yr old grandmother here to try out new walkers, what a fantastic experience! The staff were extremely patient and informative, they answered all of my grandma's questions (no matter how many times she asked!). They let her make her own decisions and never pressured her, which was wonderful to see.

They helped size the walker to her height, made sure she understood all the functions, and didn't mind her walking around the store with it for ages. They even spoke up and clearly enough for my grandma to hear them clearly.

As we were leaving, my grandma saw a bath transfer bench, they helped us understand how it works, made sure she was comfortable using it, and we ended up buying that as well as the walker! They even helped us load everything into the car!

Just an absolutely wonderful experience. Working with the elderly can be tough, but these guys absolutely nailed it, polite, patient, and helpful. Cannot thank you all enough!

Needed a cane but wanted a pretty one. Found exactly what I wanted at Get Active. They even adjusted it to the correct height for me. Later when I needed a new foam grip for a cane, Get Active not only had this part, but also installed it on my cane! As I had excellent service on these two minor purchases, I’ll be going to Get Active for any future mobility needs and I’ll be recommending them to my friends and family.

What a great experience working with this company. I was just looking for a certain chair and MedMart came up when I google it. After visiting MedMart, they didn't have the chair I was looking for and the delivery time was going to be several weeks. Unfortunately, I couldn't wait that long since my current chair quit functioning and I needed something quickly. The very nice lady that waited on me at MedMart referred me to Get Active and even walked me to the door and showed me how to get there. Once there, I was greeted quickly by a really nice staff. The young man that waited on me showed me my options and answered all my questions politely and professionally. After finding out the cost of the chair, that had all the features I wanted and needed, I really didn't want to spend that much. I went home and done some more research and found out I really couldn't get it much cheaper online, plus again a waiting time for delivery, I called the store back with more questions. I got a different young man this time, but still the same friendly courteous service. I inquired if they had the chair I was interested in, in stock with immediate pickup. They told me about all the chairs they had in stock, that met my criteria, and the color options I could get. I bit the biscuit and went back to the store today to purchase the chair. Again, customer service was great and friendly, and the guys that deliver went out of their way to load my chair and make sure it was tied down securely and wouldn't slide in the back of my truck. Customer service the way customers should be treated. As a bonus, a young lady who worked there asked if () was my son and after a few funny comments it turned out I knew who she was. Small world, great customer service, and I highly recommend this company, and especially the Kettering, OH location. Thanks to each one of the staff, I talked to or came in contact with, for making an old man not feel like a burden. Customer service the way customer service should be. Check them out!

The amount of compassion shown today from Matt was beyond what we could ever imagine. Thank you so much Matt and Thomas for allowing us to help our friend/co-worker. Happy to know there are people who look beyond the business side of a transaction.

I had an accident and was laid up in a nursing home. They worked with my sister who lives out of state, to ensure that I had what I needed when I got home. Get Active was extremely helpful. Their customer support is outstanding. I worked with Justin and he proved to be knowledgeable and very professional.

I hate to admit, I went to MedMart first. I had a bad experience with customer service there and then remembered that you guys were right down the street. I went in, gentleman asked what I needed, it was an ankle boot, walked me to it, it was exactly what I needed, checked me out and I was done. Took less than 10 minutes which I appreciated because I was in an extreme amount of pain. Extremely efficient and very polite. Thank you so much. I highly recommend you guys. Thumbs up!!

I’ve been to this store numerous times for both large and small purchases. EVERY SINGLE TIME the staff has been so friendly, helpful and compassionate. They’ve never made me feel rushed (even when I’ve wanted to try every floor model or had a ton of questions). Also, they handle any repairs and they accept a doctor’s prescription to get you out of having to pay sales tax. Don’t go anywhere else - these guys are the best!

Purchased the Golden Day Dreamer lift recliner PR632. Chair is so comfortable for sleep and watching TV. Staff and delivery explained all the features perfect. Thank you for making my recovery perfect like watching Ohio State football win.

Susan was wonderful and helped me find just what I needed to help me recover from an upcoming surgery! They are very friendly and accommodating, too.
We are lucky to have such a great store so close to home! Thank you!

If I could give them a 10 I would. These people go out of their way for customer service. It’s rare in todays world that you find caring, moral people that honestly care about their clients. Top notch all the way!!!!

Les patiently fit, adjusted, and worked with me helping me navigate my iwalk 2.0. I am so much more comfortable getting around after working with him. Great customer service!

Matt helped me find the perfect fit for carpal tunnel wrist splints. Excellent customer service!

Excellent customer service! I needed a knee scooter and they had it delivered to me in less than an hour! I would recommend this place to everyone!

Unbelievable customer service . I was in a pinch and needed things quickly . Staff was kind , professional, and helpful ! Appreciate more than you know ! Thank you for helping me help my mom ! Sara