Kroger

November 2023:
Clearly management is NOT staying on top of the issue in regards to the fact that the special needs employees working the bottle return & carts are understaffed & overloaded. Today 11/6/23 when walking in, I saw the employee Wayne gathering carts, working hard as always. After a few minutes in bottle return I saw an old man berating & shaming Wayne (who is THE most hard working person I have ever seen in my life other than my grandfather) bc the machines weren't working. He was REALLY being mean. I spoke up! Your employees deserve better!

October 2023:
Well they seem to cleaned things up since August, which is great. The bottle return has been MUCH cleaner and cared for. Also, there was a customer acting totally irate at the customer service desk this morning - I mean, absolutely obnoxiously irate, loud as heck, and Kroger was having NONE of that. The employee kept herself super professional throughout the situation, and let me tell you, security was ON IT. I didn't even know Kroger had that much security until then, because they were ALL there making sure this dude didn't escalate things further. Great job at handling this guy.

August 2023:
This place has really went downhill, even worse than it was. They are CHRONICALLY understaffed and what's worse is that clearly management does nothing to ensure people are doing their jobs. What is worse though is the work environment this creates for the special needs adults, particularly those who have to manage the bottle return room & carts

Case in point: on Monday, August 28, I went to the bottle return around 10:20AM. It was evident that whomever closed the night before did nothing to close up the bottle return room. Every bin was full, every single garbage can and recycle bin stacked at least 2 feet above being full, 2 filthy mop buckets by the sink, and what looked like vomit underneath it with trash just pushed there with a push broom. This was all clearly left from the day before.

I KNOW in the mornings, it is the special needs adults who are left to deal with this mess. It is extremely unfair to them and its NOT right at all.

There were 5 people ahead of me and a line had formed behind me. Everyone before me said customer service said someone was coming. After 40 minutes, I went and found the store manager. She said it was her first day and she was sending someone. I explained this has been an ongoing issue, and the special needs adults do NOT deserve this kind of treatment. They should be able to come in with the previous shift having completed their close out procedures.

They sent someone who is usually a grocery bagger to fix the machines, but nothing was cleaned, and I don't blame him one bit.

I went again the following day, and the vomit/trash under the sink was STILL there. Also, 3 12-packs of coke I had seen in an aisle the day before were still there on the floor, which I nearly tripped over.

I really hope this store manager is allotted the resources to whip this place back into shape. The employees who work hard deserve better. The special needs employees, and those in the bottle return deserve a FAR better work environment. The customers deserve better too. Employees who aren't working are need to be dealt with, both floor level and management level, because it is they who are ruining this store.

OG review from 2022:
Serious management issues. Constantly understaffed, only 2 checkout lines open during peak hours, lined up all the way to the back of the store, literally. Not an exaggeration. I'm standing in line as I write this, after waiting for 35 mins I still have 6 people ahead of me. I called customer service & after 11 minutes someone answered, the Supervisor. I politely asked if it were possible for them to open up another lane, and she had a god awful attitude! She said, "IM THE SUPERVISOR WORKIN' SELF CHECKOUT. NO. WE AIN'T GOT NOBODY". Really awful attitude. This place is a shiitake show, if you catch my drift. The workers are all nice, cashiers, stock. Management however is another story

Never really have a bad experience for grocery shopping here, I also only buy my sushi from this location since it’s always so fresh. The people who work at the sushi bar are always so kind 🥰

Fresh food the sushi is made onsite with expiration date, as with inexpensive

I've been shopping here every week for the last few years and it's always been a pleasant experience. Especially today- Big shoutout to Nick, who was working the bottle return room. The place was spotless, SPOTLESS, despite the summer foot traffic. I have never seen the room look like that ever. He's doing a great job out there!

Just there to add to the sushi reviews, which are great. :)

Best location in the area. Amazing personalized service from Ja’lynn in floral today.

On June 5th 2022, I went to this Kroger location (697) to pick up flowers for my wife on the eve of our wedding anniversary. It was past 9 pm so the flower section counter had closed already. I couldn't decided on any of the readymade bouquet options so I picked up roses and baby breath and was planning to somehow put them together myself in the car before heading home and giving them to my wife.
As i was about to checkout I asked the store manager Cheryl if the flower section counter had closed; She told me it was closed but yet offered to help if i needed it. It was the best possible help i could have hoped for and i was so relieved to hear that! She did an Excellent job with putting together the flowers i had picked into a beautiful bouquet. She actually went above and beyond when she found out that it was for our tenth wedding anniversary and did something extra special ! I was overjoyed and was very grateful for her willingness to go out of her way to help me when i really needed it! And My wife LOVED it! :)
I have been sharing this positive experience with our family and friends and Cheryl's attitude of personalized attention and customer care is what sets apart the store. I will definitely be recommending everyone to go this Kroger location!
Thank you Chery! You are awesome and i wish you all the success you very well deserve!

Kelton is a complete joy and from what I can tell a hard worker as well! They literally makes everyone they encounter smile. I had a conversation a few weeks ago with a woman checking out at the self scan next to me about how absolutely delightful they are. Today, I saw a slightly older woman give them a hug at self checkout! I know a lot of people complain about things that can be done better, but I just want to let you know about something that you are doing right. Keep Kelton as long as you can. Make that person a manager. They are a one in a million retail employee. ♥

Very good customer service, convenient location and awesome parking lots spot where you can carry your groceries to your car easily and very conveniently.

The only drawback is some of the shelves are a bit too tall. However, the staff is very helpful.

Affordable prices and v.good quality.

This is the one location that I frequent the most with my purchases. I like the atmosphere as well as the staff whom are very courteous and professional unlike some of the other Kroger stores.

Always clean and well stocked nice seafood and produce worth the extra u pay than other markets

We were trying to get flowers when there wasn’t a florist so someone named Angelia helped us out even though it was her first time. She was very polite and helpful thank you

Filled a prescription at the pharmacy and received great service. Super efficient and team players! The pharmacist Mohammad went above and beyond to help us when we were there. Thank you

I go to the pharmacy here and it’s always a great experience. Prescriptions are always ready promptly even when I have to drop off a new script and see that I’m waiting on it they usually get it ready in ten minutes which is amazing becuase they are always busy. Got both of my Covid Pfizer shots here and they were done promptly no waiting at all. I’ve tried several pharmacies and this is the best one. Also , they accept good Rx which saves me 450 dollars.

My favorite place to save money

This Kroger is my favorite grocery store that is even remotely close to me. I live in Dearborn Heights and work in Livonia, so other Kroger stores are actually closer to me, but this one is worth the extra few miles and time to drive there, for the shopping experience. I rarely have to deal with anything being completely out of stock. When it does happen and there is an employee on the floor near the department, they've always went to the stock room to either look or grab the item! I love the customer service here more than anywhere else. The cashiers are personable and friendly. Also, of course, the prices,
coupons and digital deals make going here a no-brainer.

One of the best stores in the area, with professional staff and services. The isles are always clean and filled with the merchandise that one is searching for.
Since its expansion in 2015, there are many other articles one might need, and there are always improvements on the floor.
Since the beggining of 2018, there are two self check-outs, which are also an improvement when the store is stuffed with people.

I loved the Floral Department leader CeCe she was amazing!!!