The UPS Store

Our cashier, Shannon, was awesome. Despite being the only employee present, he pleasantly dealt with a long line of customers, UPS pickup drivers, and our non-trivial shipping request. All with a professional yet friendly attitude. He definitely deserves a raise!

Shannon was very friendly and helpful. It took just a few minutes and I was finished with my return.

They make whatever services you need as easy as possible here!

Friendly and fast service. Been coming here for years and they are always attentive and helpful. The BESTone!

I had two, extremely large (4’x 6’) original oil paintings that I inherited from my grandparents that needed to be shipped from their house to another state. I was really nervous about shipping them and decided to go with UPS over a white glove service, which was cost prohibitive. The paintings arrived today and they were absolutely meticulously wrapped. It took me a good 20 minutes just to reveal the contents. I am so happy to report that they arrived in perfect condition. Whoever took the time to carefully pack my paintings— THANK YOU!!! They are priceless and your careful attention to detail preserved two family heirlooms. I am thrilled.

The gal at the desk was polite, did her job quickly, and didn’t try to sell me an unnecessary box for an Amazon return (that states I didn’t need anything by the product). The exact opposite of how the Ballwin UPS store owner acted.

I called this UPS store saying I believed they lost my package. Kevin said he would look into it and call me back. He called me back explaining they couldn’t find it, come to find out I called the wrong store and wasted Kevin’s time. He was so nice and didn’t make me feel like an idiot at all for my mistake. I really appreciated his time and understanding.

The staff was great. They helped us with a difficult return due to Dyson sending us 5 vacuums instead of one. Will defiantly use this location for all our shipping needs.

I was 10 min away and called to see when they closed and they told me they would wait for me. I got there 5 min after they closed and they greeted me with a smile, was professional, friendly, and gave excellent service. I even recieved a promotional discount, and information on additional services I can use. I highly recommend them for shipping/mailing, and printing services!!

This store specifically was a huge help!!!
Due to a computer glitch 5 Dyson vacuums were delivered to my home. The staff at this store help so much with all the returns to Dyson. Customer service was amazing

I have always had good service. I use them frequently. They explain all the options available for shipping a package. It's nice to have all the shipping choices in one place like UPS vs USPS.

The short red headed girl was most professional and friendly and smelled like cherry blossom great experience I’ll use her location often

I previously gave a bad review of this store. During Covid times I had little choice but to use their services again with reluctence. Things have changed and they are very friendly, courteous and do a nice job.

Awesome customer service always at this store! McKenna was very helpful and professional!

Fast professional service every time! Awesome staff! Very helpful.lots of knowledge.

The owners and staff at this store are extremely helpful, they have gone above and beyond to provide excellent service to me for over a year now, time and time again.

Great store! Fast! Nice associates.

The staff is SUPER friendly and helpful. I've been in here several times.

Awesome staff. Very friendly

Makenna is the best!