Kroger

Love this Kroger. The wife and I love coming here. Everyone is nice and helpful. Multiple employees always say hello and ask us how we are doing. They have plenty of self check outs available, and when you do need to see a cashier, they keep the lines moving quickly. I have never had a bad trip here, and the quality of the food is always good.

Went in to pay a bill at customer service they were very fast professional and courteous

I just stopped at krogers to pick up a birthday cake for my brother and I ended up leaving the cake at the register. As me and my daughter began to put the grocery in my van, I didn't notice that I had left the cake inside. Low and behold one of the best customer service agent named Sherri brought the cake out to us. Thank you so much for your awesome customer service! Keep up the great work!!

I am happy to say that the front store Mgr, Advika was VERY kind and understanding. There are many cashiers who are super friendly, namely Michaela and many others that I see literally every week. I hope management handles this

Got what iwent forn not busy

Cashier was really nice and friendly

Everyone is so kind and helpful. I love the fresh sushi made right there! And the produce is nice and fresh.

I shop at this Kroger 1-2 times every single week. All the staff have a pleasant & professional disposition. Unfortunately, after 3 plus years of having a pleasant shopping experience, one new employee by the name of Emmy, has altered that experience for me. She is extremely rude, emotional and needs quite a few trainings on effective communication with customers and how to handle customers asking questions. Somehow she believes refusing to answer a customer’s simple question is appropriate. You can teach and train a skill NOT attitude and character. In 3 years I’ve NEVER had a clerk tear open my bag of kale and lay the scanner directly on my kale/bar code. It was unsanitary, rude and simply ridiculous. And to have another encounter 2 weeks later is a bit much. This situation needs to be handled because I KNOW I am not the only person who has had this experience. Everyone is going through something. But There is NO good reason or excuse to be attitudinal and disrespectful and point your finger at a customer. Especially not one like myself who spends on average $400 or more a month. I am happy to say that the front store Mgr, Advika was VERY kind and understanding. There are many cashiers who are super friendly, namely Michaela and many others that I see literally every week. I hope management handles this.

This review is based on answers to questions I asked employees concerning how the store functions and based on negative reviews I’ve seen here. Everyone I spoke to was extremely nice and polite and even recently I have never had any issues shopping here beyond it being too busy. First, this store is BUSY. There are no days where it isn’t very busy and the only times it’s slow are early mornings. The store was not built for the amount of customer traffic it regularly receives. The staff does their best but because of low staffing in recent months there really not much they can do to make it better. Store orders are limited by a budget provided by the company and no one in the store can do anything about it. Regular cashier lanes do not open until 8am. Before that there is only one cashier running self checkout. If you don’t like using self checkout don’t shop before 8am. This is based on staff limitations to make sure enough staff is available at busier times. The fresh departments (Deli, Bakery, Meat) are suffering from a severe staff shortage and will be closed any time there is no one to work the departments. The bakery cake decorator retired and the position is being filled by whoever is available each day but most have no training. The deli rarely has anyone to run the service counter and the hot food area has been limited to only whole chickens since their primary chicken cook was promoted. The majority of their curtesy clerks/baggers are minors and have returned to school schedules so expect shortages of these on school days before 4pm. If you use a regular cashier lane please bag your own groceries if there are no baggers. The bottle returns are broken and in bad need of maintenance. The staff is aware of this but nothing has been done to fix it and they don’t know why either.

All in all this store is very good but over utilized and understaffed, and poorly maintained by the company. What staff they have are either very knew or been there decades. No one was rude to me at all.

store is always clean and well put together, friendly staff. Lines normal go pretty fast! cashiers are always welcoming. Never had problems when it comes to return my bottle returns...all machines all normal run i think in the last few years I've gone there, only been maybe 2 times they had machines down compare to most! Thank you for the awesome service!

I love luv their selection of salads and/or deserts at many locations😋 Westland could be the best land for shopping at Kroger 👌

Rawlan in the bakery dept is AMAZING ! Great customer service ! Great attitude! Thank you for the help !!!

Great only place I go to I love it the service is always great love the food and prices

They had everything I needed. The shelves were well stocked this morning, neat & organized. I had to ask questions to 2 workers and they were both very cordial and helpful. Cashier and bagger was extremely polite also.

I ordered a 4ft sub and chicken tenders for our July 4th BBQ. The sub came in 4 pieces, which made it easy to keep cold and put out as needed. The chicken tenders were very tasty and tender, there was none left. Will definitely order from there again!!! Thanks Kroger!

The bakery is awesome! They are always very helpful and have fulfilled orders I've place in record time. When other Kroger bakeries have said they didn't have time, this bakery always came through for me and the cakes were always awesome.

Daughter has food allergies and needs special items, couldn't find it on my own. Went to service desk and young man sent me right to the item I was looking for and I found a few other things I needed as well. And was very polite. That's hard to find these days, young and polite.

Jenny in the flower department is just awesome I have used her for years. Daughters wedding, birthdays and the most recent, balloons and flowers for my youngest daughters grad party, not to mention balloons and flowers for birthdays, funeral .... she does a great job I I can just call and tell her what I need and pick it up and it always looks perfect.

Always stocked, friendly service

I just wanted to say thanks to Kroger's I really like shopping there and I really enjoy all your employees that you hire with the disabilities that makes my day puts a smile on my face they're always friendly and I enjoy going there and I go there just for that just to see these people cuz they make my day God bless you and keep up the good work thank you mister Murrell