Walgreens

Looking at the poor ratings for Walgreens on Crestwood, I have to think that somebody has a grudge against them and initiated a lot of fake reviews. I used Walgreens here for the first time for my very first Covid vaccine when it was first available, and I have gone out of my way to go to this Walgreens repeatedly since then (vaccines, boosters, shopping.) Service is always prompt, efficient, kind, & friendly. The store is clean and organized. I appreciate and applaud the staff!

I had no issue with the service at this pharmacy. I see all these horrible revue and wonder why? . The pharmacy manager is extremely responsive and very competent, all the others I dealt with are very courteous and friendly people. People who are writing bad reviews should be specific.

I honestly can't speak to the drugstore, as a whole, but the staff i worked with on a FedEx snafu were all AMAZING! I tried to return a package there, using a return label - the staff scanned it for me and it worked so I left the package and went on my way. However, the FedEx driver noted a problem with the label and just left the package with them - made no attempt to trace it to back to me (since it was a return, it didn't have my address on it) or reach out to the company i was returning it to, who had issues the label. The driver just dumped it on Walgreens! Worse, the company it was headed back to didn't tell me for two months that they hadn't gotten it! I was panicked when they finally called and told me - it was quite an expensive refund i was waiting on. I called the Walgreens in desperation, not having much hope that they had any idea where the package was...but, it turns out, they had KEPT it for me, hoping I would call back! As we worked through next steps - i don't live nearby so some logistical challenges had to be overcome - they made my problem their problem and went the extra mile in helping me fix the situation. I really appreciate their efforts and highly recommend them.

Kiya helped me with my passport photo and was so kind and patient! She was super busy but made sure her customer service skills were on point!!

It's there. They call me whenever my medication is ready. They communicate when there are issues. Consider me satisfied.

Wonderful Pharmacy and Staff!

LaDonna helped me out a lot one night very professional!!

I've had nothing but good experiences at this pharmacy so far. I'm knocking off one star because I wish they scattered employee lunch hours a bit so there wasn't an hour closed mid-day, and I wish they were open on the weekend. However, as someone who has always worked from home, I prefer running errands on weekdays when places are less crowded. So the weekend closing rarely impact me personally.

Pharmacy opens at 10. Too late,
Others open at 9am.

It's not bad, they have good sales but don't come in here if you suffer from sensory sensitivity or migraines because the music is so loud and it's lights are blinding.

Price gouging!! The price of Delsym cough medicine was about $7 more than CVS. I’m not from Frederick, MD ( just passing through) and it’s my first time at Walgreens. My fault! I should have quickly checked online for the price at CVS. Never again!!

I am not sure whats the point of this pharmacy. Its a joke. Open at 10 closes at 6. If you are at work you can not pick up ur meds. You get discharged from hospital on friday you cant pick up ur meds u til monday. You need something urgently you need to wt untill monday. Oh and by the way 100% of the time they don't have meds in stock. Waste of space.

Pharmacist refused to fill my script the dr sent in electronically because I live out of town. There is a shortage. She said her name is Sheetil not sure about the spelling. For reference I already had this med filled there before.

You'd think that if the manager of this store saw the horrible reviews that they would make some drastic changes. Can't believe that this location hasn't closed their doors yet. It seems like ll of the employees totally hate having a job. Find a different branch. This location needs to fire all of its employees and close the doors!!!

This is one of the worst pharmacy locations for Walgreens that I have experienced. The pharmacy tech is abrasive and is absolutely angry all the time instead of providing optimal and patient customer service. They do not know how to use their own systems and the emails and notifications being sent out by them are unlike any of the other Walgreens pharmacy locations I have used in the past. This pharmacy, the pharmacy manager and personnel are by far the worst that I have experienced in healthcare.

I drive 20 miles away to another pharmacy because I am so disgruntled by this location and service. I will be switching the rest of my prescriptions to another service provider.

This location is pretty bad. They don’t really care when they make mistakes and definitely don’t try to help patients. I will never use this location again- moving all my Rxs.